シェラトン ホテル ニューファンドランド

No housekeeping was provided. Body soap in the bathroom was empty. Facility was nice but very disappointed.

Mattress was not firm we both sunk towards the middle. Food at room service was not good, not the quality that we expected.

Beautiful hotel!

Really nice

The room was clean and spacious. Check in was quick and efficient. The restaurant staff were very good and helpful with our two young grandchildren. The kids really enjoyed the pool. The only negative would be the $28 parking fee for 20 hours!

Amazing room and the staff were exceptional.

Everything g was good

Unfortunately twice I had to go to the lobby to get room keys, cause the card keys would not unlock the door. While we were trying to open the door a gentleman walked passed and said probably the batteries are low in the lock. Returned to the lobby, spoke to the Same lady told me to go back to my room and just wait, and maintence would be there. Now I was getting frustrated, told lady if no one comes with 1/2 hour, I want a refund. Since check in it’s now been 45 mins trying to get into the room I booked for days prior. Now I had a reservation at a restaurant that I had 15 mins to arrive. So within 10 minutes, a lovely lady named Betty arrived, and took us to another room. Apologizing, to what has happened. The room was great, view was awesome, confortable clean beds. Unfortunately I missed my reservation for supper. Had to wait a hour to get a table. Valentines 2026 Well be remembered!

the cleaning lady let herself in our room during an intimate moment on Valentines Day. was not appreciated at all!

Power outage Staff never even checked to see if everything was ok Came back in the evening to the power out again and was told that their was no stairs for people staying there!

Staff were great - there was a power outage when we checked but were given flashlights. They did all that they could given the circumstances.

The room & hotel stay was amazing! Very clean, super friendly staff, harbour view and an excellent onsite restaurants. The pool, hot tub and sauna was just perfect!

Clean room

Clean room each and everyday and the staff are nothing short of amazing as always..

Had to ask for a parking pass. The rates to come and go from the hotel was outrageous. Then trying to sign in to the wifi was crazy tried to get 5$ from every device trying to sign in. The pool was down. The guy at check in was not that friendly . The guy that checked me out so much nicer. They also need new pillows they were lumpy. The cleanest rooms though.

The room was spotless and had a great view of the St. John’s harbour !

We had a fun time on our annual girl's night, but the main purpose was to swim and hot tub and sauna and all were not functioning! We would have appreciated knowing, and could have booked elsewhwre as that was our main goal. We were also told that parking would be $25 dollars for the night! This is unacceptable for hotel guests in this city, seriously?!?!? And again we were not told of this agead of time. We have fun whereever we go, but will be going elsewhere next year unless we are offered a free night when the pool/hottib/and sauna are actually working. We have been liyal guests and hope that the Sheraton will step up. Thanks for asking.

The room was very clean and the staff was very friendly as usual.

Great place

Always an amazing stat my favourite hotel in St. John’s