アイコン ホテル

サービスがとても良かった。

全てスタッフが英語を話せるわけでは無いが、言葉が通じないときも親切な対応をスタッフが取ってくれた。

El wifi en la habitación tenía muy mala señal. Y el tipo de ventana que tiene el hotel también hace que la señal de datos del celular tampoco sea buena. Conclusión, fue difícil usar datos mientras estaba en la habitación.

Sim

Hotel maravilhoso!!!! Rooftop mais ainda 👏Funcionários muito educados . Amei e voltarei com certeza

Great room, nice staff, nice property, convenient parking, nice restaurant and breakfast

sérieusement l’accueil très froid et pas cordial du tout 😠 la chambre très bien mais la douche coule au sol terriblement… avons dû absorber tout les jours avec des serviettes! pour le départ un gros sourire… bye bye OVERRATED

Good location. Great service; except in the Roof Top Bar

Quarto ótimo, equipe gentil, excelente café da manhã e serviços de alimentação.

安靜、服務很好、早餐非常棒。

Achei o colchão um pouco ruim...

Check in was horrible. I wanted to pay for the stay with a debit card, and then they wanted to charge me 20% extra for the room!! Because we had several rooms and several nigths that was 500USD extra, something I did not want to pay. I offered to do a direct bank transfer, but they claimed a copy of the payment from my bank was not good enogh, they do only trusted a bank transfer when it was arrived in their account, as is anyone can stop a SWIFT transfer... In the end they sent me in a taxi to a bank that was closed for the day, I found a atm 300m from the hotel where I took out chilean pesos, then exhanged them to USD as they only accepted USD in Chile -their own currency was not accepted unless I wanted to pay 20% extra for the rooms. They tried to tell me that this is they way it works in Chile, but that is not the truth. I have paid with a debit card in several other hotels in Chile and with no problems and with no extra add on for it. This is only this specific hotel that is VERY difficult, another guest I met had 20% extra for the room charged to his card without him being informed about it on forehand. The check in seriously took away from the whole stay, and unfortunately the rest did not make up for the unpleasant start of they stay.

Frühstück und Größe des Zimmers

Equipe incrivel! Muito gentis e solicitos

Front desk staff felt very robotic. The hotel could benefit from more hospitality training and flexibility so guests don’t feel like an inconvenience. I had to book an extra night, and they couldn’t honor the rate I had on the app. Early check-in and late check-out were automatically charged with no attempt to find a middle-ground solution. The front desk was not very helpful overall. The breakfast restaurant staff was excellent — very friendly, understanding, and genuinely service-oriented. The room was okay, but the bathroom had visible dirt (soap dispenser was dirty, bottom of the door, walls, shower head had dirt also). Towels were very old, dull in color, and didn’t smell fresh.

Ok

Property was not reachable to accommodate my changed plan due to bad weather

Friendly staff that were all fluent in English. Comfortable bed with lots of fluffy pillows. The rooftop pool is a nice touch and I enjoyed the spa, which is included in your stay.

buena habitacion y desayuno

It was good!!