ICON Hotel

Great room, nice staff, nice property, convenient parking, nice restaurant and breakfast

Good location. Great service; except in the Roof Top Bar

Check in was horrible. I wanted to pay for the stay with a debit card, and then they wanted to charge me 20% extra for the room!! Because we had several rooms and several nigths that was 500USD extra, something I did not want to pay. I offered to do a direct bank transfer, but they claimed a copy of the payment from my bank was not good enogh, they do only trusted a bank transfer when it was arrived in their account, as is anyone can stop a SWIFT transfer... In the end they sent me in a taxi to a bank that was closed for the day, I found a atm 300m from the hotel where I took out chilean pesos, then exhanged them to USD as they only accepted USD in Chile -their own currency was not accepted unless I wanted to pay 20% extra for the rooms. They tried to tell me that this is they way it works in Chile, but that is not the truth. I have paid with a debit card in several other hotels in Chile and with no problems and with no extra add on for it. This is only this specific hotel that is VERY difficult, another guest I met had 20% extra for the room charged to his card without him being informed about it on forehand. The check in seriously took away from the whole stay, and unfortunately the rest did not make up for the unpleasant start of they stay.

Front desk staff felt very robotic. The hotel could benefit from more hospitality training and flexibility so guests don’t feel like an inconvenience. I had to book an extra night, and they couldn’t honor the rate I had on the app. Early check-in and late check-out were automatically charged with no attempt to find a middle-ground solution. The front desk was not very helpful overall. The breakfast restaurant staff was excellent — very friendly, understanding, and genuinely service-oriented. The room was okay, but the bathroom had visible dirt (soap dispenser was dirty, bottom of the door, walls, shower head had dirt also). Towels were very old, dull in color, and didn’t smell fresh.

Property was not reachable to accommodate my changed plan due to bad weather

Friendly staff that were all fluent in English. Comfortable bed with lots of fluffy pillows. The rooftop pool is a nice touch and I enjoyed the spa, which is included in your stay.

It was good!!

The room was very clean. The staff was very friendly and always ready to help. The Italian restaurant served delicious food. The menu had quite a variety of different foods. The terrace and pool area was also very pleasant with staff that was friendly. They went out of their way to make you feel at home.

Everything was perfect!!

Booked a room during a stopover from patagonia, on my way back home, specifically for the rooftop pool and bar, as I wanted to enjoy the sun before returning home. The rooftop was closed for a private event, so I couldn't use the pool or rooftop bar, which was very disappointing. Didn't actually sleep in the room so cant comment on how comfortable the room was.

Super luxe and great staff

At first the ac didn't work, but they promptly sent someone to fix it. Their restaurant is not well known for lunch and evening but their italian food is excellent.

Hotel is great! Excellent views from rooftop, access to Spa pool and sauna is a plus. Breakfast was delicious!

Werr

Good

All was good

A great hotel in Santiago

Evertything perfect

All good

Hotel lobby people very rude after we show up early and waiting at lobby they kick us out of there and than after we check in they don’t want to work with us for put my kids on same floor with closer rooms. Beds are horrible, super uncomfortable and bathroom urgently need upgrades. After feeling very unsafe and leaving hotel don’t refund are money and losing over $700 DONT STAY THERE !!