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We left took so much time to even get help with staff on how to arrive bus or boat since August I tried with them. We had to book a boat that cost so much and then food was so limited barely any. We left after the upstairs peoples made insane noise til 3 with moving tables and chairs and kids screaming

Rooms where as pictured . Bieng an island everything worked

We were unable to make our stay at this hotel so have not rated any amenities apart from service which was incredibly poor - I am still awaiting a response to 5 messages sent to the hotel. In order to attempt to communicate with the hotel I completed a trip advisor review which was responded to in 20 minutes in which the hotel claimed to have no communication with myself or hotels.com. I had sent 5 messages to their hotel team from the e-mail on the website and hotels.com had spoken to front desk more than once. The rating is for very bad customer service and total lack of transparency.

Son excelentes instalaciones toda la gente amable

Excelente Hotel para descanso y desconexión, la habitacion muy linda, las camas podrían mejorar (almohadas más comodas), pero el principal detalle a destacar es el personal: super atentos, amables y siempre disponibles.

Un lugar muy lindo para descansar

Excelente lugar

Is a great place for couples. Family and groups. My family and myself enjoyed the isla and hotel. It’s so beautiful and pleasant.

This is located on an island so the only way to get here is via boat. You can travel via car but not as convenient, you still need the boat to get from car to island. It is very peaceful, staff very friendly. Expedia mislead us to say it was all inclusive which isn't true. They only cover 3 meals a day but you have to pay for lunch when you arrive. The food quality is weaker than the walled city but comparably more expensive. Alcohol is not included. The entire experience was very relaxing and quiet. This was probably the best part.

la comida necesita mejorar , poca variedad

Buen hotel, habituación de buen tamaño y estilo pero con baño anticuado. El hotel es muy buena opción de descanso. El mayor inconveniente que veo es que en el plan de comidas no incluya la del día de entrada y si la del día de salida. En nuestro caso no tuvimos tiempo de aprovecharla y nos la dieron para llevar.

Excelente opción para unos días de desconexión y relax en un hotel con playa y piscina espectaculares, un personal muy amable y comida exquisita.

Bubibi

For the price we paid per night ($600 for a family of 4), the food was really pretty poor. It was disappointing and the worst we had on our 3 week trip to Colombia. No options for kids. We were told every lunch would be buffet, only one out of four ended up being buffet. We were given the a la carte menu to choose from, whilst this may sound appealing, there was only one starter and four mains. Fish was terrible, such a shame for being on an island. Every night, you had to endure the music from the village. One night it went on until 4am. I would recommend staying on the smaller islands where the water is clear and calm.

We had a nice stay at Hotel Islas del Encanto. It may not be for everyone. The rooms are very clean and the beds are quite nice by American standards (and we are picky). The bathrooms in most rooms are semi-outside but private, so not air conditioned or enclosed from bugs, but really there were few mosquitos. The staff are super friendly although not all have great English, but they are so nice it makes up for it. The biggest drawback would be the limited beach as they send you on a boat trip if you want a better beach, and limited activities. The saltwater pool is really nice with a waterfall and swim-up bar, and there is plenty of filtered water. The other drawback is the food is all included in the price (not drinks, but that was well warned), but the food is so-so. We ate much better in Bogota and Cartagena, like juices did not seem fresh squeezed for instance, breads were doughy, etc. But very relaxing and quiet and if you have rustic expectations you will enjoy it. Sunsets over the ocean are spectacular! Also do the aviary tour and the plankton tour, but negotiate on price as they know they are overcharging!

Hotel Isla del Encanto provided an idyllic beach getaway with direct beach access. I loved the relaxing and peaceful hotel atmosphere. The bungalows were clean and comfortable and the staff was friendly and helpful. Good variety of options at breakfast, lunch, and dinner.

Had a wonderful stay. It was the middle of Nov and we had the resort to ourselves. Not too many day trippers. Several tips. Bring bug spray at sunrise and sunset they are out. The sea is clear only when it is not windy. All water is brought to the resort by a boat tanker. If the resort tank is low so is the pressure and limited hot water.

10/10!!! This place is pure paradise. The food is amazing, the staff is amazing, and the excursions are awesome. The staff will treat you like royalty and the best part is the hotel is secluded.

Just need some more options for meals

El personal era estupendo.Los recepcionistas,supervisores (todo el personal) fueron muy serviciales,afables y respondieron a todas nuestras preguntas y necesidades. La habitación limpia,hermosa y moderna. No importa donde te encuentres en las facilidades del hotel con unas vistas espectaculares!! En el restaurant del Hotel ISLA del Encanto quede impresionada tanto por la exquisita comida y por el personal atento y bien informado,se aseguraban de que nuestra comida fuera memorable,ofreciendonos excelentes recomendaciones.No quiero pasar por alto a Los meseros Cristian y Marcelo waoooooo Excelente,Su atencion desde el primer dia hasta el Ultimo!! Dios Bendiga a todo el personal!!No puedo dejar de recomendar Hotel Isla del Encanto (Baru,Cartagena) para disfrutar de una fantastica experiència. Gracias!!!!