IHGのクラウンプラザ コペンハーゲン タワーズ

I would like a refund immediately and my card number deleted. One month after I checked out, the front desk fraudulently used my card and charged me without any consultation. A month after I checked out, they added something to my bill that wasn't mentioned at checkout. They charged me for laundry service, but we didn't request it. As for laundry service, my clothes were accidentally washed during my stay, and I complained and they were waived. Specifically, we requested a separate service called Laundry Heap, put our clothes in a Laundry Heap bag, and left them at the front desk. They washed them without our permission. We had already paid for Laundry Heap, and when we complained to the front desk on the day, the hotel's laundry service was waived. I don't understand why I was charged an additional fee more than a month after my stay and complaint.

宿泊者へのウェルカム姿勢と必要な要素をバランスよく揃えてます。駅から1分、空港からも電車で10分かつコペンハーゲン市内にも車で10分の使いやすさが素晴らしいです。

I stayed there during the DTW25 event. There is a piece of cable outside the window randomly kicking the window with wind. The staff checked the window and told me they can not repair it today but can change a room for me, which is normal in other hotels I have stayed with free of charge. However, without their notice, they charge me triple prices for the change, which just noticed in my credit card bill.

朝食も豊富。 ただ駅から少し遠い。

I can't praise you enough for being able to feel the standard of this country from the surrounding environment of the supermarket and the residents. The white male waiter at the hotel was very nice. I don't want to say anything about the other staff.

Overall a great experience

Lækkert hotel. Ville gerne have haft morgenmad fra kl 6. kommer helt sikkert igen.

Great hotel, but expensive!

Fantastisk morgenmad, glimrende fitness og god restaurant

Service acceptable. Receptionist at check-in was fantastic. Some others keep to bare minimum. Complained about AC not working, was never fixed. Ended upp (not) sleeping in a very warm room. Fairly clean room, just some stains on carpets Breakfast very good.

The Good: The downstairs decor is great with plants and trees, and the check-in was easy and friendly. The growth areas: There were multiple areas of stained areas or dirty sports in the rooms on the chairs, counters, and walls. Although the front desk could be reached by phone, it felt like we had to walk down to speak with them before they took action to get things done. Last, the glass door in the shower is way too short. It's really diificult to keep water in the shower.

Dygtig og venlig personale God mad i restauranten Super ophold

Ottimo, da consigliare!

Vi følte os velkomne og parkering var udmærket

Si trova in un centro direzionale, vicino alla metropolitana e alla stazione. Colazione abbondante. L'unico ristorante è piuttosto caro. Vicino ad un centro commerciale

Easy acces from train station

Nice!

Godt førstehåndsindtryk, desværre syntes jeg ikke kvaliteten af værelser, rengøring og tilstand matcher prisen.

Fint!

Good breakfast, friendly tri-lingual staff.