ボーンマス ウェスト クリフ ホテル & スパ

We didn't use the Spa which I am sure is lovely, its an additional cost and we didn't have time. The lobby is also ok, its the rooms! The bed was comfy but the bath, shower attachment and shower curtain were from the 1970's as was the furniture in the room - minimal toiletries - 2 mini shampoo bottles! A spa hotel is the implication, but it certainly not that !

The rooms were spacious. Breakfast, pool and spa facilities were very good.

This hotel is concentrating more on being a spa ,no amenities in room,no in room safe,no ability to charge food and bar to room,,very small room ,no room service,will not stay in this hotel agsin

Couldn’t fault anything very enjoyable relaxing stay made to feel welcome

Didn’t use the facilities

Yes but costs

Room clean .No charging points on sockets for phones etc. Staff generally helpful and well turned out. Food: gtasty and well presented and reasonably priced BUT only scrambled eggs on the breakfast menu!!! The help yourself breakfast menu is NOT appreciated by most guests in my experience. The toaster doesn't really work and the food in the heated trays is generally luke- warm by the time guests have got their own tea toast etc and returned to the table. Confusion amongst staff and customers re price of drinks at Happy Hour: drinks should be half price not two for one. Then everyone would understand the system and singles would not be forced to have two drinks when they only wanted one.

Comfortable room, bed mattress a bit lumpy, but ok

This hotel is a little dated in some areas, as others have pointed out... but overall its lovely... a big old mansion-style building... The reception is staffed 24/7 and the problems we reported were dealt with efficiently... The spa area (which cost us £20pp to use for our 3 nights stay) is well kept, with a sauna, steam room, relaxation room (that smelled divine), an aromatherapy room (that hardly smelled of anything!), a spa pool, jacuzzi and treatment rooms... the room we had was of a good size with all amenities you'd expect in this day and age...we opted for breakfast which was (on the whole) yummy - scrambled egg, bacon, sausages, hash browns, beans, grilled tomatoes, a good selection of cereals, various breads, boiled eggs (peeled and cold), fruit juices, tea, coffe, jams and yoghurt Theres a good gym and a bigger pool too... I've taken one star off because of the problems we had to report - in our first room the toilet flush was faulty and the silver panel fell off the wall... this was fixed quickly but in our second room (we had to move rooms after the first night because there was a leak, under our bathroom that had flooded the area below) we had to report a faulty glass panel at the side of the shower (it had come loose where it was glued to the floor) and the shower fixing was loose where it held the shower head in place... i would expect each room to be checked before it is occupied/allocated to guests...surely doing so would save issues like ours

Room was clean, friendly staff amenities as advertised

The room was comfortable and fine for a couple of nights. The staff were friendly and always around to be able to ask questions etc. There was access to the swimming pool, gym and spa if required. The only downside was that my wife and I both got a stomach problem which we think may have been due to a liquer that had gone off, but waiting for feedback from hotel. They handled the situation in a friendly manner and are investigating.

Staff were friendly.

Comfortable stay, everything we needed in our room, breakfast was delicious!

Lovely breakfast, quiet room, comfy bed

The room was very clean, the hotel was lovely and clean. The spa was amazing and all the staff in the hotel were very friendly. Would definitely recommend the hotel and would stay there again 🙂

Clean, friendly efficient staff. Spa facilities were wonderful

Yes was lovely

Minden nagyon rendben volt

The hotel looks very nice in the photos, but once you arrive you can notice some differences. The rooms appear clean at first glance, but I found hair in the bathtub and on the towel, so I had to ask for a new one. The bathtub is old and damaged, with chipped areas. Despite booking the room for two people, only one set of soap and shower gel was provided. The bed is comfortable. The WORST thing, and the reason I would never return, is the cleaning staff. I stayed in a room on the first floor, possibly near their staff area, and it was a nightmare. Starting from 9am, they talk to each other by SHOUTING in the hallway the entire time. They also slam doors instead of closing them quietly, so there is constant noise. As a result, for both nights of my stay I woke up very early because of them. The room was very warm, which I personally didn’t mind, but the person staying with me found it uncomfortable, so you would need to keep the window open to sleep well. The pool looks large in the photos, but it’s actually quite small. It is also open to people from outside the hotel, and they hold children’s swimming lessons, so the pool is divided. There are constantly people walking back and forth, which made me feel uncomfortable, so I didn’t swim at all. There were no hotel guests in the pool, so it would have been empty and much quieter if it weren’t for the swimming lessons. Parents also enter wearing shoes, which makes it not very clean and the instructors shout continuously.

The room was ok Very cold as there was no heating