Bournemouth West Cliff Hotel & Spa

The room was very clean, the hotel was lovely and clean. The spa was amazing and all the staff in the hotel were very friendly. Would definitely recommend the hotel and would stay there again 🙂

Clean, friendly efficient staff. Spa facilities were wonderful

Yes was lovely

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The hotel looks very nice in the photos, but once you arrive you can notice some differences. The rooms appear clean at first glance, but I found hair in the bathtub and on the towel, so I had to ask for a new one. The bathtub is old and damaged, with chipped areas. Despite booking the room for two people, only one set of soap and shower gel was provided. The bed is comfortable. The WORST thing, and the reason I would never return, is the cleaning staff. I stayed in a room on the first floor, possibly near their staff area, and it was a nightmare. Starting from 9am, they talk to each other by SHOUTING in the hallway the entire time. They also slam doors instead of closing them quietly, so there is constant noise. As a result, for both nights of my stay I woke up very early because of them. The room was very warm, which I personally didn’t mind, but the person staying with me found it uncomfortable, so you would need to keep the window open to sleep well. The pool looks large in the photos, but it’s actually quite small. It is also open to people from outside the hotel, and they hold children’s swimming lessons, so the pool is divided. There are constantly people walking back and forth, which made me feel uncomfortable, so I didn’t swim at all. There were no hotel guests in the pool, so it would have been empty and much quieter if it weren’t for the swimming lessons. Parents also enter wearing shoes, which makes it not very clean and the instructors shout continuously.

The room was ok Very cold as there was no heating

All good

Clean room, clean bathroom, fresh towels.

The rooms were clean and tidy. The staff were polite, friendly and helpful. I would definitely visit this hotel again.

Nice room Good amenities Quiet - couldn’t hear and noise or much road noise

Lovely 1 night stay tagged onto our spa day

We stayed in a family room. Two adults and two children (10 and 13). There was lots of space and the beds were comfortable. Staff were honestly brilliant, from the helpfulness of reception, the breakfast hostess as well as the spa staff, couldn’t ask for more. Everything was really clean at the beginning of each day.

Staff were very helpful and friendly, could not fault their service and hospitality. Room and overall amenities were good but will need revamping in the near future. do need updating and room was very warm but thankfully a window helped to level out the balance of the heat

The room was decent and the hotel pleasant. The staff were friendly and the breakfast basic but absolutely fine. The main issue was the spa which needs some work and was not really fit for purpose on our visit

Lovely staff and well run hotel. Great value. A few shelves will help in the shower and a hand towel holder by the sink. Pool was great, spa disappointing (steam room out of order). Simple and fresh breakfast. Lovely waiting staff

Had a lovely stay , very clean , staff helpful. Lots to choose for breakfast, nice fresh and hot. We had such a good stay we decided to stay an extra night .

Only breakfast with more fresh fruit and veggies

Nice hotel to stay at

We enjoyed our stay very much particularly the SPA. The staff were very friendly and polite and the food was very good too.

Atmosphere is important and the staff went above and beyond to be friendly and helpful. We went out of season so that may have made a difference to the dynamic. There was calm and peace both important to us. The breakfast was superb although I wanted to give some tips as to how to make the best scrambled eggs! You had to choose your time to use the pool as not always available but the gym was generally quiet. We are looking forward to returning next year.