カスアリナツリー

Well maintained rooms, great staff's, also get free breakfast which is great 👍

You can imagine how it would feel when you arrive after long journey to your prebooked and fully paid accommodation, and sbe surprised that the hotel is breaching your data protection policy, refusing to check you in after misleading you with many phone calls, charging you a penalty.

Excellent food

This hotel needs major refurbishing the carpets are very worn in the rooms and room very small the only good point is the small bath room shower only was refurbished.

Comfortable and good location .Bottled water would be greatly appreciated rather than water in a jug.

Very affordable compared to other hotels

Check in was smooth. Staff were very helpful. Location was very near to both a tram stop and a bus stop. Breakfast was basic but included in the price so more than adequate. Parking was also free and I never had a problem with finding a space in the car park.

It was a nice little stay while We went festival, only down full was there was no phone in room to call reception

Stayed here several times. Awesome staff & food. Highly recommended!

Bathroom need some minus repair

Stayed at this property for 3 nights in the summer. Was given the room on the ground floor of the annex and the window for the room opened to the parking lot. It was very warm weather and the only way to get cooler air was to have that window open. But it was unsafe to leave it open when we left during the day bc of easy access of the parking lot, so our room was like a sauna when we returned. It also felt unsafe to sleep at night with the window open bc anyone could come in that way. There was also a lot of noise from customers talking g in the parking lot and on Saturday night there was loud music and yelling/singing happening in the parking lot at 1am! The room we were given should never be used as a guest room. There are so many issues with it being on the ground floor with the only window opening in the parking lot! On top of all this, the wifi did not work at all. It only worked in the restaurant, but it couldn't be used in the annex building where our room was. We got no help from staff other than telling us it should work.

Rooms were clean but dated. Cleaning lady was lovely and super friendly. Food was very tasty Curtains need upgraded, safety pins holding lining together.

Very good all round and good service

Friendly greeting, all staff lovely & accommodating. A great base if you are going to Wimbledon. Free parking. Continental breakfast included. Room was very clean & adequate for a couple of nights stay. Spar shop next door. Dislikes - carpets needed replacing which did not give a good first impression. No fridge in room. Watered down hand soap. Requested more towels as only one towel each & no hand towel, requested an extra fan as so very hot when we stayed - they were in the room waiting on our return. Coffee cups not cleaned & coffee not topped up. A bit more attention to detail would make a huge difference. Would consider again if we were going to Wimbledon as a fair price.

Perfect location after our trip to watch the tennis, we arrived at 9.30pm after a long day so we were tired. With it being a Saturday night the pub bit was bouncing and the people out the front made a lot of noise till very late.(our room was at the front) Maybe if it was mid week this would’nt be a problem. The room itself was fine, clean and tidy. The food in the restaurant looked good but we didn’t try it as it was too late for us.

Convenient for trams Double room small

beds were comfy but too hot in the room when i visited prob due to weather but opened windows, still hot but the noise from the pub & traffic was bad and didnt get much sleep, breakfast was fine & location was good

Great budget stay with wonderful staff. Very clean room

nice hotel

It is shabby, if you have a choice, stay at a Premier Inn nearby, the cost may be about the same.