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Totally unprofessional staff . They didnt have a clue how to run a hotel . No ale in the bar on a friday . No ice . Cheap lemonade from a 2litre bottle that was flat . Dirty glasses. There was a notice in the lift that said 2 people only if there was more than 2 people and the lift breaks down then you will be fined £200 . I was also warned if my suitcase was heavy that could be counted as a person not very welcoming. Dirty pillowcase . The carpets were very dirty , there was a dog biscuit on the floor for 3 days in the pool room . Breakfast was a shambles, cooked in dirty fat , little black bits stuck all over them ,bacon, sausage and hash browns very burnt . The orange juice had black bits in . No water in the urn and no coffee cutlery filthy .

The hotel is close to Tower and Winter Gardens. Reception and Bar area have been refurbished and the hotel has a well stocked bar. Beds were comfortable and clean but the room and bathroom where rreally dated and desperately in need of updating. We didnt eat the cooked breakfast aa we saw what the people on the next table got served. Not a great continental selection but toast was ok. No hot water for coffee.

Bed was very comfortable, however room appeared a little tired and its location meant the natural light was poor however over all I enjoyed my stay and hotel staff were very friendly

Perfect distance from town centre. Stayed in room with 2 doubles and a single. The room was clean - as were the beds - and quite spacious. Yes, the furniture is scratched and the carpets need replacing but it was absolutely fine for our needs - we had nothing to complain about. Receptionist was wonderful - I think they are lucky to have her as there was an ignorant man around who I presume was the owner! I think the price should be reduced as there is clearly a need for refurbishment but it was honestly fine for a night.

The room looked nothing like the picture on the web site. Mould on the ceiling. Tiny room with tiny bathroom. Shower that leaked. Carpets thread bare. Would not return.

Typical blackpool, great breakfast

All was absolutely fine. Room was small with double bed but travelling on my own so was fine. Only one niggle, really, I would have liked breakfast to start earlier and wasn't very long (8.30-9.30am). Had to be up and out by 9am!

Awful got there they put us in a box room the bathroom was tiny my boyfriend couldn’t even shut the door in the shower there was brown stains all over the ceiling and the walls weren’t even white they were like a yellow colour as if people were smoking in there.

Clean.helpful staff.worth the money

Very comfy bed, clean bedsheets great no frills value for money

One to avoid. Other than the friendly helpful staff the hotel itself is in dire need of a revamp. The reception and bar area is ok but the rooms are awful, small and damp. The shower didn't work properly and we had to have cold showers. Bed was actually comfortable. Guess we can't complain too much as the price was fairly cheap but we've definitely stayed in nicer guest houses in Blackpool.

Great location. Friendly staff. Room was comfortable. Would stay again.

Booked the hotel after viewing photos online, after booking we received a message advising the hotel was going under renervation and photos reflected the new rooms. I emailed them back to enquire but received no response. The room we were in was pretty dated, bathroom door wouldn't shut, toilet roll handle hanging off the wall. Tiny radiator which didn’t have the power to heat the room. Marks on walls and ceiling which was also damaged, light above the bed didnt work. Dated curtains and wallpaper which was peeling in places and hole in the bathroom ceiling, several pipes exposed out of the floor. We could tell they had tried to make it nice and the two staff members we spoke to were both friendly and helpful. We didnt have the best nights sleep due to the temperature in the room, and noises from doors banging and the generator or extraction unit outside the room making a lot of noise. It is well located, and served its purpose of giving us a place to stay for the night. However we could have stayed at the premier inn for around the same amount, obviously we paid the same as someone in a renervated room and perhaps then would have found it more worth the money. Usually when staying in a hotel we like to spend time in the room to relax and get ready before going out but felt unable to do so. All in all, a bad nights sleep and very over priced in our experiece.

Hotel was very cold but swrved its purpose for 1 night.

We weren't able to stay overnight as we had to vacate due to bedbugs/tics - 10/10 would not ever recommend.

Very friendly staff and welcome to the property.

Staff very friendly

Fantastic location for a conference at the Winter Gardens. So good to be right on the doorstep so you can pop back between sessions if needed. Very friendly and helpful staff. Room was comfortable and clean but quite tired. Corridors were very narrow and very worn out carpets. Breakfast was okay - but “English and continental” was a stretch. Contknental = toast and cereal: no fruit/pastry etc. Overall very convenient, reasonably comfortable, clean room

It was ok for a last minute overnight stay. The place is in need of refurbishment. However it was clean and the staff were friendly. Typical of this type of property for the area.

Great location, clean and friendly helpful staff.