Crowne Plaza HARROGATE by IHG

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Spotless Room and great facilities

Great stay as always

Lovely place to say , really friendly staff,,, only pillows not comfortable, overwise fantastic

Great hotel , great location , check in was smooth and the guy was extremely helpful. Will be staying again soon

Very bad disabled parking 2 spaces ridiculous

Clean room & pleasant staff

Parking great, breakfast fantastic, staff friendly and helpful

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Room spotless

Yes

Staff in restaurant amazing

Would definitely recommend!

The rooms are well equiped and very clean. All staff were very polite and friendlyfrom check in to the hoisekeeping team.

Yes very welcoming

Was recommended the Crown Plaza by a friend who spoke highly of it. Wish I’d booked the Crown in the centre instead. After walking around Harrogate for 2hrs in the rain until check-in, we were pleased to get out of our wet clothing. I went to make a cup of tea wearing my PJs only to find no tea bags, so had to put back on wet clothes to go to reception for tea bags. I was given 3 teabags for 2 of us (odd number but never mind), only after coming back into the room noticed no sugar so needed to repeat the whole process with wet clothing!! Very annoying. Dusty room (wasn’t just from 1 or 2 missed days - it was a build up) especially the small ledge under the TV. Cotton buds left in the room bin from the previous occupant, all in all, dirty and neglected, not presented well enough and was to a very poor standard of housekeeping. If this was the standard at 3pm, maybe we could have checked in earlier and saved getting wet because clearly it must have been a bed change and bin empty only - shame the bin liner wasn’t changed. Lady on reception asked me to complete a card detailing the issues with the room presumably to pass on to someone else, and told me she’d give a 10% refund off the room rate which I haven’t seen yet.. safe to say we won’t be staying in a Crown Plaza again.

Breakfast nice and fresh Parking good price

Room was average, window was soaked with lots of damp inside the room. Reported to reception.

Great hotel, everything excellent Parking was good Didn’t have breakfast

Hotel is in an ideal place for shopping and restaurants. Staff are excellent and rooms have fridge and very big beds. Lovely bar area too