Crowne Plaza HARROGATE by IHG

Good breakfast & friendly staff

The Crowne Plaza in Harrogate had all the attributes you would expect of a top-class hotel, in terms of its rooms, facilities, services and so on, but what really distinguished it from similar hotels was the quality of its staff and their enthusiasm to do an excellent job. My comment applies to every staff member with whom I interacted during my week-long stay and includes: Zoltan who fixed up my room so well and so passionately, James who managed the hotel's excellent breakfast service with such passion, individuality and purpose, Mae and Gergana on the front desk and whose reception service was delivered with such care and thoughtfulness. These are just a few of the many who worked so hard every day to make this hotel such a superb place to stay. Thank you so much, I enjoyed every day and I will certainly return.

Tamas at breakfast and in lift, very courteous and excellent customer service. Check in staff are polite. Great to have aircon as well. Great location and clean rooms.

Lovely modern hotel in the heart of the town

The location of the hotel is excellent for Harrogate town The bus station snd rail station are in easy walking distance The breakfast was vsried We were seated punctually. The car park instructions weren’t very clear and caused a bit of confusion

Excellent location in the centre of town, plentiful breakfast. Only small gripe was cashless bar meaning had to return to room for a card.

I booked a premium room to spend the night for my birthday. Upon arrival at the hotel, I saw that there was only two disabled parking spaces outside of the hotel, both of which were taken. I asked my sister to go into reception to ask where the rest of the disabled parking was. She returned and told me that the staff member said we would just have to park downstairs. We went and found the carpark, which was an absolute nightmare. No disabled spaces to offer, huge concrete pillars and metal bars between each space. We saw another lady having to get her elderly, disabled mother out of the car into her mobility scooter in the middle of the carpark, because it wouldn’t have been possible once in a parking space. The long walk from the car to the reception really exhausted me and exacerbated my chronic illness. It was a terrible start to our stay. We got to our room and it was very hot. The fridge had food left in it from a previous guest. The beds were a good size, but probably the most uncomfortable hotel bed I’ve ever slept in. Both the mattress and the pillows were hard and rigid, it was an awful nights sleep. We wanted to order room service for dinner. We tried ringing repeatedly for half an hour, with no one answering the phone. In the end I rang reception, the lady seemed very unsure of procedures (asking me to go to reception and pay for food when I had already pre-authorised my card) The food finally arrived and was very nice, but our whole stay was very disappointing.

Lovely stay. Was so quiet. Staff very attentive nothing to much trouble

The staff were amazing and did all they could to make it a special event - thank you

Excellent note. Helpful and speedy staff. Even called us when we got to our room to check we had everything we needed. Breakfast was a wide choice and attentive staff. Superbly clean throughout.

A bit tired but pleasant, a comfy bed and lovely staff. Car park tests the skills ....

Breakfast could have been better. Dirty plates, poor sausages gaps in food replacements. Bar very expensive. Food in the bar was good

Perfectly acceptable room. Good location.

Exceptional staff and customer service both in reception and at breakfast.

Clean, well equipped hotel, nice bar and breakfast. Good location in Harrogate town centre. Be sure to use the car park under the hotel.

Staff pleasant. Breakfast good. Average rooms, Average maintained. Excellent air conditioning. Average WiFi.

Excellent stay at Crown Plaza in Harrogate. The location is good and it is within walking distance distance of the town centre. Staff were very friendly and helpful. Restaurant was excellent with good choice , tasty food and brilliant service. Loved the breakfast buffet. Will definitely return.

Hotel could be cleaner in a lot of places. Staff polite, bar very expensive, breakfast had lots of choices but tasted bland. Could hear other people in rooms using their bathroom!!

Having stayed 3 weeks ago I was hoping for a better experience - I learnt from last time and took my own pillow so a great nights sleep and the breakfast everything was hot including the coffee - really enjoyable stay

This hotel would be suitable for people who like large, impersonal hotels! The housekeeping could have been more prompt and the car park wasn't easy to negotiate. With hundreds of people at breakfast, we would have expected for a 4 star hotel, not to have to queue up to get your own water for teas etc. from a machine and toast from the one available toaster! However, the excellent breakfast manager was working under difficult circumstances and conditions and was most helpful.