Delta Hotels Durham Royal County

City Centerから近く、マリオットのロゴが目立ち分かりやすい所にある。白い外観で爽やかな印象。ただエントランスが分かりにくく、駐車場を入った奥にあった。部屋はとても綺麗だった。バスタブが付いてないと思っていたが私の部屋にはあったので嬉しく入浴でとてもリラックスできた。またwifiも有料とネットにあったがfree-wifiは無料で利用できた。朝食はバイキングだが種類が少ないし野菜がないのがちょっと残念だった。総合して場所と清潔さはとても良い。

きゅささせす 座してか！

4泊しました。２日目に外出から戻ったら部屋が掃除されていませんでした。問い合わせたら、人手不足で2日おきにしか掃除をしないとのこと。ホテルコムには毎日清掃と約束されていたので、心外でした。 チェックインの時にも、そういう説明はありませんでした。こういう変更は、事前に、客に伝えるべきだと思います。(そのように文句を言ったら、４日目は清掃無しでなく清掃が入りました) ティッシュペーパーが切れても補充がなく、補充が無い理由に、マネージャーが再び「人手不足」「トラックの便の減少」をあげましたので不満足でした。 足りなければ日本ならマネジャー自らスーパーで買ってくると思います。あるいは人手不足でサービスが充分に出来ないのであれば、料金を割り引くべきです。 アメニティも清掃も部屋の料金の一部です。いろんな事情があるのなら、予約前に明らかにすべきです。 部屋そのものは広くて静かで清潔で、とても快適だったので、残念に思いました。

Lovely, central hotel. Friendly staff, small car park but we found space no problem. Room not huge but fine for our 1-night stay. We visit city centre several times a year & will definitely stay again

Great location, great staff and the room was comfortable and clean. Gym was so so but it was great to have something at least.

Awesome Spot. Air conditioning!

We had an excellent stay, on entry the reception where having trouble with their Internet connection. We received a room upgrade for the inconvenience.

I was here for a brief work stay; however, I found the location really well placed not only to get to my work event but also to have a quick trip into the historical parts of the city to eat and unwind. The staff were lovely and helpful, though a small downside (not the hotel's fault) is that the building is old and has some crazy numbering systems - the first time finding my room was an adventure!

Nice big room

Had a great weekend hopefully be back next year

Air conditioning in the room did not work - not acceptable

La limpieza de la habitación pese a ser un hotel Marriott no se hace todos los días . Cuando pedí que limpien el cuarto se sorprendieron y dijeron que no era usual y que lo lo normal es limpiar el cuarto cada 4 días . Eso me llamó la atención porque he estado en muchos hoteles Marriott en muchos lugares

Check in was laboured and I got a male member of staff who thought it was OK to joke with me and I did not find it helpful. We were given a room upgrade - but I think this was not the case. We traipsed though a couple of buildings to get there - past some painting work - and got a view of the car park. The aircon did not work and needed the filter changed. NO parking required. Breakfast not taken . We had a dreadful experience the next morning when friends arrived to meet us for coffee. The coffee area was closed and we were told to go into the breakfast room and grab some cups from the machine!! Eventually - one switched on guy told us he would open up the barista machine and we got 4 nice coffees. We have to stay in Durham again in a few months and my husband has point blank refused to rebook this hotel. Sorry. First impressions count.

Prior to booking this hotel we specifically called up to ask whether there is air conditioning at this hotel. So imagine our disappointment to discover that the air conditioning did not work properly on one of the hottest days of the year. Not only blow warm air, it was also so noisy that we could not sleep. I complained to reception about this matter who then admitted they had air conditioning issues but managed to find a fan for us. For the price we paid it was a disappointing stay.. we could have stayed at a cheaper hotel with a fan.

Super convenient for the city, great staff, and an excellent breakfast. I will definitely stay again.

Good vicinity Very pleasant helpful staff Accomodation very good Good bar For a 4star hotel I would expect restaurant to be open at night - don't want to eat in a bar Need to look at H&S with showers. Have epilepsy - cannot have a bath. To climb over bath side with no grab handles is not a good idea. Difficult to get the shower working at an acceptable temp. Should have a walk in shower

Staff friendly and helpful the room was clean and light with great view over river. Breakfast was excellent. Bar was good

A cooked breakfast was ok, it would have been better if it had been served straight from the kitchen instead of being in a heat unit.

Very conveniently located, lovely room with space for unpacked belongings.

Fabulous location and very warm, welcoming staff. Room very clean and well appointed. Bar and restaurant not very inviting and we’ve never used during our stays at this hotel as outside options are so close and more appealing.