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Room was clean good location complete nightmare having no lift we were on the fourth floor small steep stairs thankfully we only had back packs

For cheap hotels & convenience of location from the coach station, I really didn’t have anything notable to complain about. Lift wasn’t working but we were notified. Room was small but clean and had what we needed for our nights stay. Only gripe we had is the tap/sink had a design flaw because if you turn it on max straight away, which is easily done, you get splashed. Otherwise 0 complaints for our expectations. Staff are friendly, especially the cleaner the following morning! Would book again if ever back in the Liverpool area.

The room and bathroom was spotlessly clean, nicely decorated, a huge comfy bed, couldn't fault it... The staff were lovely and friendly.. Easy to find, straight 15 min walk from Lime St Station

Upon check in on Fri night there was noone at the front desk and i had to wait around 5 minutes or so until someone arrived. The lift didnt work (notice was given) however i was allocated a room on the 6th floor (no notice given) - very steep stairs and uncomfortable to walk up and down all weekend, it really put a downer on my time there. If i had known in advance i would be booked on the 6th floor without a functioning lift i wouldve changed my booking to another hotel. Also there were 3 homeless people smoking and doing what looked like dr*gs in the stairwell, they also had their dog with them. I felt very unsafe and reported it to reception and he had them removed which was good, but it was concerning as how how they got in there in the first place. The room itself was decent enough, great location, but i wouldnt stay again due to the above.

Great location rooms very tired, shower rooms very good

I guess you get what you pay for. Thankfully I paid very little for my room. First a couple of good things: wonderful staff, very comfortable bed, great location. HOWEVER the lift in this hotel has been out of order for a year or more. So you have to use a very steep stare. Seriously it's very steep! My floor was on the 5th floor which is actually 6 floors from street level and 7 floors from reception. There is at least One higher floor. Fortunately I didn't have any luggage. I spoke with management (?) and hopefully they will buy the property and if they do the lift will be repaired. But until it's done I wouldn't come back again even though the location is fantastic.

The outside building and inside stairwell is very shabby. I have believe this made be being used as a homeless shelter as well as a hotel. There was larger rooms which had washing machine and living quarters with glass doors you could see inside .with people using the facilitys inside.

Small box room only just fit the bed. Bed was very uncomfortable room wasn't very clean. Shower set the fire alarm of. Was no signs to show the way around the building from room to reception.

Awesomeness location. Just 10 minutes ish from the Docks. 10 Minutes ish from Line Street Station On a nice quiet lane with a pub next door. But few roads before are all busy but heard nothing. Was on 6th floor with the veiw.

It was a brilliant central location We were warned of no lift but had no idea how gruelling the stairs would be to get to 5th floor, partly as i live in a bungalow and have a bad hip Staff were incredibly helpful and friendly and sorted a problem immediately on arrival following a booking problem with expedia

Plenty shops and businesses nearby

Its an ideal location for shops & bars, clean room nicely decorated, only downfall. No hairdryer & not great choice of tv channels. I know it wasnt the staff at hotrls fault that the lift was out of order, but being on the 5th floor was hard, the stairs were steep & narrow, hasten to say with bad knees. Which is why I've given an average rating.although a member of staff helped with my case. I would stay agsin if the lift was working or asked to stay on a lower floor & haurdryers were provided in the rooms. Other than that, the bed was comfy & the little luxury touches were appreciated.

Probably the worst hotel I’ve ever stayed in. The reception was weird & difficult to get to. The staff were lovely. Some of the very steep stairs were just concrete. The lift hasn’t worked for at least 7 months. The walls were filthy. The room door looked like it had been kicked in at some point. I didn’t sleep & at one point I thought someone was trying the door. I was booked for 2 nights. I only stayed for one night & booked into a nearby Travelodge which was a luxury hotel compared to this. I’m a Travel Agent & travelled the world but I’ve seen hostels better than this.

Marks on the walls cig burns on the chair toilet ubend dirty but the rest of the room was pretty clean but very small and the view was not a view looked out of the window was disgusting. The stairs were dreadful different sizes I was only on the third floor but still you need to fix the lift not working

Lift was out of order, the view was not dock view as advertised. Very small room

Yes

Room unclean, lift didn’t work, no help from staff, worst hotel experience of my life. Proudly the cheapest? Absolute show, would never book again. Just pay the extra tenner and stay at easy hotel.

Lift out of order , no heating in the room , beds where terrible. No wayer in the room.

Arrived to find rooms only available on the 6 th floor, lifts not working and the stairs are narrow and steep. Mattress on the bed was a cheap sprung mattress, soon as I laid down on it you could feel the bed base underneath. Noise was also an issue

Elevator not in use, Fire alarm activated at 4am they know the exact reason but did not do anything right away did not deactivate the alarm right away that caused too much inconvenience since we are from the 6th floor with no lift!!!!😡