ホリデイ・イン エクスプレス CHESTER - RACECOURSE by IHG, an IHG Hotel

Staff were very welcoming and helpful. Room was really nice, everything we needed in there Breakfast was included in the price which was plentiful

When we arrived on the Sunday the staff couldn't be less helpful. I am a member at IHG and the first time we stayed here the receptionist made you feel very welcome but not this time. Different receptionist I should add. We arrived before check-in but were told no rooms were available which wasn't a problem and we were told point blank nothing until 2pm. Members don't get early check-in apparently, only 'Elite members'. When we returned we were issued our room which was fine except for only being able to access half a dozen channels on the tv. A member of staff offered to sort this out for us and came up to our room scanned a few channels on the remote and said sorry I can't help it's locked??? They did offer to change our room but we didn't want to wait around until 2pm the next day. When we asked if someone could sort out the remote the next morning we were told there was no-one onsite and that we had picked the worst week to book??? On the plus side the cleaning staff were great and the 2 guys on duty on Monday morning were much better and we couldn't fault them. We have been offered a discount which is very good of them but sadly we won't stay here again

Staff friendly and helpful, room clean and comfortable, breakfast good

Very good standard

Absolutely perfect .Staff breakfast and the cleanliness all 5 star.

Friendly reception staff made check in easy, clean room and good breakfast

It was very nice

We always stay here when we visit our Daughter. Always extremely good all round.

Very clean with the staff being very attentive for most of the time.

Lovely helpful staff. Nice comfortable, clean room. Good walk in shower. Plenty of hot water and towels. Great self service breakfast. Complimentary drinks station with hot chocolate before bedtime!

Well placed hotel. Less than 10 minute walk to bars, restaurants, shops etc. Plenty of parking spaces. Pleasing to the eye reception area with nice comfy seating on arrival. Small issue on checking in but the lovely Emma sorted it all out for us with the minimum of fuss. All staff were extremely friendly and always had a smile for everyone they came into contact with. Good breakfast. Would recommend.

Excellent staff, they all make an extra effort, liked the Christmas Jumpers 😊👍

Some of the guests were noisy but the hotel was nice

Yes

Good location, good size room, reasonable breakfast

Bed was comfy. Noisy next room with connecting door

Great

Beware: walls are PAPER THIN. You can hear your neighbors coughing during the night. If you're lucky, they will be quiet, otherwise bring ear plugs.

Clean, modern and great location

The hotel staff were lovely and couldn't do enough for you. Check-in was fast and welcoming. When we got to our room, it was time to go out and watch the fireworks. It was a cold night, we came back to the hotel and it was lovely and warm, the bar staff and security were so helpful, we had a takeaway and they allowed us cutlery and plates. Then in the morning, the breakfast was organised, no queue, you give your room number in and then you are seated. Good choice of food, bread, breakfast cereal, yoghurt, fruit juice, plus your bacon, eggs, and sausage. Can't wait to book again! room 116 Karen and Karl