Holiday Inn Express CHESTER - RACECOURSE by IHG

Room was clean staff were friendly. It was nice to be able to grab a tea or coffee in the lobby at any time. The location is excellent to hit the town Breakfast was ok, there was plenty of choice but the fact that the bacon, eggs, sausages etc were kept in warming pots after cooking made them not 'nice' i expect if we had got up earlier it would have been fresher. Would suggest more frequent rotation of the cooked elements would improve the quality and make it much more enjoyable Would stay here again

Beds very uncomfortable

Brilliant staff, clean rooms and good breakfast

The room was clean, and comfortable. Breakfast was ok. However the Kettle and Hairdryer didnt work in the room

The staff were lovely . The room was beside a main road so can hear the traffic . Didn’t have breakfast as was going for an op convenient for hospital by taxi

Staff were very welcoming and helpful. Room was really nice, everything we needed in there Breakfast was included in the price which was plentiful

When we arrived on the Sunday the staff couldn't be less helpful. I am a member at IHG and the first time we stayed here the receptionist made you feel very welcome but not this time. Different receptionist I should add. We arrived before check-in but were told no rooms were available which wasn't a problem and we were told point blank nothing until 2pm. Members don't get early check-in apparently, only 'Elite members'. When we returned we were issued our room which was fine except for only being able to access half a dozen channels on the tv. A member of staff offered to sort this out for us and came up to our room scanned a few channels on the remote and said sorry I can't help it's locked??? They did offer to change our room but we didn't want to wait around until 2pm the next day. When we asked if someone could sort out the remote the next morning we were told there was no-one onsite and that we had picked the worst week to book??? On the plus side the cleaning staff were great and the 2 guys on duty on Monday morning were much better and we couldn't fault them. We have been offered a discount which is very good of them but sadly we won't stay here again

Staff friendly and helpful, room clean and comfortable, breakfast good

Very good standard

Absolutely perfect .Staff breakfast and the cleanliness all 5 star.

Friendly reception staff made check in easy, clean room and good breakfast

It was very nice

We always stay here when we visit our Daughter. Always extremely good all round.

Very clean with the staff being very attentive for most of the time.

Lovely helpful staff. Nice comfortable, clean room. Good walk in shower. Plenty of hot water and towels. Great self service breakfast. Complimentary drinks station with hot chocolate before bedtime!

Well placed hotel. Less than 10 minute walk to bars, restaurants, shops etc. Plenty of parking spaces. Pleasing to the eye reception area with nice comfy seating on arrival. Small issue on checking in but the lovely Emma sorted it all out for us with the minimum of fuss. All staff were extremely friendly and always had a smile for everyone they came into contact with. Good breakfast. Would recommend.

Excellent staff, they all make an extra effort, liked the Christmas Jumpers 😊👍

Some of the guests were noisy but the hotel was nice

Yes

Good location, good size room, reasonable breakfast