ホリデイ・イン LANCASTER, an IHG Hotel

They forgot for housekeeping. When I check out, I asked to keep my luggage, but they did not store, they just left at reception desk where i put as it is. No one took care, and I was lucky it was not stolen. Terrible and unbelievable.

Great room, not so good customer service on arrival at check in.

Bathroom was disgusting,tooth paste stains,coffee stains on the side green mold in the shower.Paid for a family room got 2 single beds,tv didn’t work properly.Never again.

Friendly staff. Good leisure facilities. Bar area not very comfortable

Staff, staff, STAFF! Really make this a welcoming and efficient place to stay

Amazing hotel with great spa facilities, friendly and attentive staff. The room was spacious enough for two adults and two children plus one dog. We ate an evening meal in the restaurant as we were on a dinner but in breakfast wait the staff again were great with brilliant gluten-free options on the menu.

Great stay!

Excellent

Yes I managed to get into the hotel room at about 10 am and had a swim in the morning the food is very good and all the staff are very friendly and helpful

Friendly staff, clean and comfortable room, great breakfast

Hotel was grubby, room hadn't been cleaned properly, pool changing area was dirty.

Great

Needed more tea, sugar and milk in room.

1st time we were disappointed with a stay at HI. Room only had 1 mug and towel on arrival, stingy with the milks (only 4 so = 2 cups tea only) Our stay was over Christmas, it was frosty outside but room heating not working. Reception gave us plug-in heater. Day 2 no teabags given, dirty mugs not changed and empty bin left in middle of floor with no liner - had to ask reception. No towels in gym/pool entire stay - had to use from room but nowhere to dry them so damp for later on. Pool. changing area not cleaned - kitkat wrapper by jacuzzi for days, bottle tops in corner of showers not removed whole stay. Breakfast room clutttered - coffee m/c in narrowest area, no water boiler and hot water from coffee m/c tastes funny for tea, plus milk no where near the tea-point. Cereals by hot-dring area, but no nearby milk. No cloths on handles of hot dish-lids, lovely hot plates, but no napkins to allow you to hold them; cold meats not topped up and selection offered reduced as stay progressed. Tables too close together so one couple being 'nudged' as people squeezed past. Music in reception early mornings way too loud, same during breakfast and evenings. The football table meant eating breakfast with loud clacking of the game throughout, and kids screaming as they scored. The hotel has good potential and is in a good location, but seems to be lacking in leadership and supervision of what should be 'routine' tasks for housekeeping.

Convenient

I didn’t expect much when I booked, I wasn’t surprised in any way. A budget hotel (not really at budget prices though) that will you’ll forget you ever stayed at in no time at all.

Everything was great apart from the room temperature which was freezing cold. No matter what temperature you set the room thermostat to it did not work. Spent a very cold night should have reported it but it didn’t

Lovely clean hotel cannot fault it and reception staff super friendly and accommodating would highly recommend this hotel which is booked for two nights not just one

Room was enormous and staff were very friendly and helpful. Unfortunately, the wedding I was attending was marred by extensive gaps between the various stages. Still managed to have a good time in the end.

All ok but no stock at the bar after new year.