ホリデイ・イン LANCASTER, an IHG Hotel

They forgot for housekeeping. When I check out, I asked to keep my luggage, but they did not store, they just left at reception desk where i put as it is. No one took care, and I was lucky it was not stolen. Terrible and unbelievable.

Disappointing that pool closed due to staffing issues. Decor etc is a bit 'tired', could do with refreshing

We have stayed in the hotel numerous times because of the convenient location, and this time we appreciated the air conditioning. Unfortunately, we may not be staying there again, and certainly won't be eating there. On the first night we had burgers, which were good, but paid by card and didn't check the price. My friend then ordered and picked up a coffee from the bar and was a bit puzzled by the service charge. On the second night I ordered a chicken, leek and ham pie that was terrible and I didn't finish eating. Thick pastry, very little chicken or ham, a large broccoli stem that was too raw to puncture with a fork. It was £18.95 on the menu, but when I paid I saw a 'service charge' of £1.90 on the till. I queried this and the barman agreed to remove the charge. The service charge isn't shown on the menu, the barman didn't tell me about it, I couldn't see a notice about it, and I wasn't given a receipt. People buying drinks and food together probably wouldn't be aware of it. I think this is illegal under consumer law, and it certainly is sneaky.

Amsauberes Zimmer - nettes hilfsbereites Personal - gutes Frühstück

Despite not been able to check in until 3pm the room was not ready when we arrived at 3.30pm and had to wait. Not informed the room was ready and had to ask again. Restaurant over priced for poor quality pub food

A nice room which would have benefitted from better lighting. A lovely breakfast with plenty of choice of hot and cold dishes.

We were staying overnight before a cruise coach pick up. I didn't realize how early we would be picked up as we had booked breakfast. The staff kindly ensured we could get some take out cold breakfast and hot drinks as we were leaving before the breakfast opened. This was really helpful to us. It was so convenient to be able to leave the car there for a supplement.

Very impressed with the hotel experience. Everything was excellent, friendly staff, atmosphere, swimming pool. It was the first time when kids asked me to leave some tips in the restaurant :) thank you for a great time

Staff make this hotel especially the reception team and dining staff on the evening shift. Got a complimentary upgrade, which is always welcome, dining at the evening food was cooked fresh, hot, helpful staff no complaints. Hotel rooms were very comfy, bright on the riverside of the hotel, lovely toiletries. Will return on the back of how welcoming the staff were.

Lovely hotel, with comfy beds, large rooms and great breakfast.

Breakfast was good selection, but no mugs. Asked once and they had already been taken by other guests before we could get one. Cold drinks were very disappointing. Kids pool was great with jacuzzi, steam room and sauna - amazing bonus. Evening food was fab. Kids eat free, this should be advertised more. Room was what it was described as and clean, tidy and comfortable. Would be nice if kids bedroom area was in a seperate area.

Bra hotell med AC. Bra sängar och bra tryck i duschen. Bra WIFi. Bra frukost och meny

Great - loved the pool; very tasty breakfast

It's very convenient as it's the pick up point for early morning cruise coaches.

This was my second time staying here. And I have to say the first time (September '25) was great and I felt that I had found a good hotel that I can use regularly when I come visit my daughter in University. First time around 5 stars, staff food excellent This time around the staff were just down right rude and didn't care, one evening I had to get my key fob reset and it took almost 20 for this very rude gentleman to come from out the back to reset my card. The chef also has changed because the food we got and my steak was some of the worst ever and the fries I had with the steak were still uncooked inside not to mention that it also took an absolute age to get served, and in fact it took that long I had to go to the cashier at the till to give him my order. Also please people dont waste your time getting the meal included with your room its a waste of money, you have a separate food menu and theres nothing on it worth eating so as I done i just paid for the main menu meal. All things considered and I stay in hotels quite a lot I was glad to get checked out only to get home and receive 5 yes 5 parking tickets now they each came at separate times so when I got the fifth one I didn't care anymore I just felt you can have my money.... (the other 4 I sent to the hotel and they squashed them). But all that aside, the rooms were very nice and the hotel was quite modern too and the breakfast I would give it 2 stars.

Hotel was comfortable, room larger than expected & shown in photos. Rooms overlooking the car park can be a little noisy, and affected by the smell of smoke, but that is due to inconsiderate people rather than a hotel issue!

Overall a nice hotel although showing signs a wear and could do with a little freshening up (doors, etc)

Not bad, served its purpose as a base.

We stayed here just as a stop over and it was a very small and low double bed in a huge room. It wasnt the cleanest so I was glad I had slippers with me. Shower ceiling was too low for a 6'2 person so my partner had to crouch. The main parts of the hotel looked nice on arrival, but we didnt make use of it. Nice and quiet despite the location.

Breakfast was excellent and staff were friendly