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Aircon was broken on the hottest day of the year and they just gave us a fan.

Lovely pleasant hotel, nice food, great to have an outside heated pool for all weathers.

I really wanted to give 5 stars for this lovely hotel, but unfortunately it was let down by the breakfast service. We rang and pre booked a parking space and so we were delighted to see our name on a stand reserving a space for us. Great service. Check in staff were also lovely and helpful. We booked a classic room and it was good enough for one night. The ensuite bathroom had a bath with shower attachment over. The step up into the bath was very high, and being only 5 foot 2” I had to get my husband to help me safely in and out. A grab rail of some sort would have been handy. The bed was really comfortable and two pillows each were plump and clean. The breakfast. We came down for 9am and there were several tables waiting to be cleared. The lady that sat us had to clean a table for us. She took our cooked order of one full English and 2 soft boiled eggs with toast. The help yourselves cereal bar was okay, not huge, typical of a hotel set up. For such an expensive hotel I was surprised we had to help ourselves to coffee and tea. We waited for our cooked food for more than 30 minutes. We saw a plate of breakfast waiting to be brought out that sat there for more than 5 minutes. Not ours thankfully. When ours did arrive the eggs were hard boiled not soft. As breakfast is £24.50 each this is not good value for money. I would stay at this hotel again but skip paying for breakfast and go out for it.

The spa and swimming pool is beautiful.... So calm and relaxing. Highly recommend this.

Very good allround but a larger bed would improve comfort and satisfaction.

Beautiful. Beautifully decorated - very high-end relaxing experience.

Really great stay close to the city. All the staff were excellent and super helpful, especially Paul on reception who really went the extra mile.

the garden was lovely. real bonus as the weather was excellent. we didn't use the pools or spa but might another time! the staff were very friendly and most helpful. the building was interesting and characterful might well return there.

Breakfast and dinner were amazing

Fabulous hotel stepped in history well planned room and brilliant staff Emma on reception awesome we will be back thank you

Friendly, professional staff. Dinner in the restaurant was a fantastic experience.

The staff were helpful and friendly. The history of the hotel is interesting as it is a former WW1 Hospital. That said it is dated for that same reason. We did not eat ar the restaurant so no review there but we found the bar very blah. Its more of a counter with alcohol. They have very limited parking but there is a pay public car park nearby. We found most of the sites to be within walking distance byt as far as pubs, shopping, or restaurants in the immediate area there really isn't anything. The hitel is fine for a night if you are on a road trip but if you are looking for several nights I would probably pick someplace else

Always a wonderful stay at this hotel

The staff were warm, friendly and super helpful. Room was immaculate! Wine was wonderful! Room service amazing and the pool just made our morning!

Great hotel, clean & tastefully decorated. Quiet location. Staff very helpful.

Our deluxe room felt more like a bunker in the basement. Really not what we expected for the price. The bathroom in the room had no door, offering absolutely no privacy. To top things off, my partner suffered food poisoning. Avoid.

Room was very clean. Comfy bed. And lovely modern bathroom. Very quiet. Reception very welcoming. Pool felt nice & warm but didnt get chance to try it out. Didnt eat here so no comment on food.

Lovely heritage building in great condition and very helpful staff

Stunning accommodation. Staff was excellent. The restaurant was disappointing - bland food, over priced wine, limited pastry choices for breakfast