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Yea thanks for having us

Comfortable river view room close to the Millennium Bridge within walking distance of pubs and restaurants. Staff pleasant and helpful

Room very dated and without any character. Bare white walls and no attempt to make it feel comfortable. Would be fine for a Premier Inn but not what I expected at the price of this stay

The room was clean, plenty of space, nice view, friendly staff. Great location. The hotel in general feels run down, old carpet, scuffed walls, chipped paint around the window sill. It was pleasant enough.

Good central location

Friendly, helpful staff. Great location on quieter Gateshead side of the river but near Millennium Bridge to quickly walk over to busier Newcastle Quays and city centre. Comfy bed & spacious room. Bathroom clean and functional but a bit tired.

Staff are super friendly and welcoming! Hotel room itself is run down which is unfortunate. Headboard off the bed scratched very badly, bathroom bathtub was rusted as was the toilet. Also very odd no toilet brush to clean the toilet after you use it.. The bed was in terrible condition with extreme squeaking and not sturdy whatsoever. Pillows themselves were over used and filled with stains, thank god for the actual bedding being clean. Location is nice by the water, parking is fairly priced but way too small for the capacity of the hotel.

Clean room, great view, exceptional staff.

This experience was more like motorway services than hotel. The whole hotel seemed to have white walls everywhere, especially the corridors. When going to the restaurant for dinner, I was told I’d need to eat in the bar area as the restaurant was closed for a conference delegates dinner. The restaurant probably had tables for 50-60 people but there were only about 15 delegates!! I reluctantly went to the bar area. I have to say the best thing I could say about the staff is they were there. No personality, no smiles, low energy. I ordered a ribeye steak for dinner, which because it was priced at £31 should be great. It was a complete rip-off. I took a picture and would post a picture here if I could for you to make your own mind up. Overall, whilst the room was comfortable it needed a deep clean, especially the bathroom. The toilet u-bend…. urghh. This hotel felt soul-less. This is not the Leonardo brand standard I know.

Clean room ,fresh towels when required,happy helpful staff

Staff were ok … more matter of fact than welcoming, but ok. Room was clean, but headboard was in very poor condition - rather worn out and off putting. Bed very comfortable - great nights sleep for me. Housekeeping extremely noisy in the morning- actually woke me up!

Le rapport qualité/prix n'est pas bon et le personnel fait le minimum syndical entre de courtoisie. L'hôtel necessiterait un rafraichissement complet

Lovely room and very clean. The only negative is the parking that you have to pay for

Very quite and peaceful stay

Room spotless , facilities really good , food excellent will definitely recommend

Friendly staff, good price, comfy bed

Staff were all friendly & helpful, room was very clean if a little worn in places. Breakfast was plentiful & staff were very good at replenishing things that had run out. Great place to stay if you're going to a concert at the Glasshouse.

Bedroom looked tired

Room was good

Hotel was nice enough but my room was very tired looking and could have done with a refurb