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The new manager was very welcoming to my son and me. Showed us around the hotel including the gym. The morning manager was super friendly and took time to conect with my son with special needs, ensuring his breakfast was right. The twin room was spacious and a great, powerful shower. The room was warm too. We will be back. Easy reach of Leicester TeamSport go karting.

Great location, warm, clean rooms, helpful staff.

disappointment and frustration with my recent check-in experience at this hotel. On arrived at Quorn Country Hotel and attempted to check in, but was incorrectly accused of not paying for my room. I had booked and paid for my stay through the Experia app, but the staff refused to acknowledge this and demanded an additional payment. I was shocked and embarrassed by the situation, especially as there were other guests queuing behind me. Despite my clear explanation and offer to provide proof of payment, I was forced to pay for my room again, as I had no choice but to resolve the situation quickly. I understand that mistakes can happen, but the lack of understanding and support from the staff was unacceptable. I'm now seeking a full refund for the duplicate payment and an apology for the distress and inconvenience caused.

Clean room and friendly staff

Very tired room, first evening no hot water

Dated facilities and very basic provisions. Staff friendly and helpful however.

Inadequate heating in the room - very cold on arrival - never improved. Rest of hotel also cold - general area heating turned off. Water was lukewarm in shower despite running it for several minutes on two occasions.

Good sized room but was very cold Carpet in the room can do with a good clean otherwise all ok

Tremendous value. We were in Leicestershire for a pre-Christmas family get-together. The hotel was everything we needed. The rooms were clean, warm and comfortable, the staff friendly and happy to help, and the hotel had a pleasant festive vibe about it. Great location in the middle of Quorn too. Thanks again to the hotel manager who whipped out the first aid kit when I was daft enough to injure a couple of fingers at 10pm on a Sunday evening.

good value for the money . easy parking

a bit tired

Warm, friendly staff. Wonderful, authentic atmosphere.

Parking was easy and secure. There was no bar but not problem for us. When I booked, the confirmation informed me that a continental breakfast was included, however upon arriving I was told breakfast was £7.95 each, but I am not complaining because the prices were all reasonable.

Would not recommend! This hotel would have been spectacular a few years ago, but is now very rundown and in need of major tlc. The grounds are unkempt and full of rubbish. The room itself was OK, but very dated. I walked my friend back to her room upstairs, around midnight on the night of 29th Nov and the front doors were wide open with nobody on reception. A room key had been left in an envelope on the desk with the guest name and personal details, and instructions on how to find their room. Not very professional in my view. At the time of booking (12th Nov) a continental breakfast was included in the room fee, we have the confirmation and receipt stating this. However when we arrived the following morning for breakfast we were told that this had changed the previous week and we would have to pay extra for breakfast. We showed the staff our booking confirmation, which clearly stated that breakfast was included and asked to speak to a manager. The staff on reception apparently messaged a manager, to be told that it doesn't apply anymore and we would need to pay. We therefore left and found breakfast elsewhere for much better value. I contacted the hotel stating that according to our booking a breakfast was included and this should have been honoured. I was told the same, the rules had changed and breakfast was now extra. They did not seem bothered that they had broken the terms of our booking. We feel that the owners are happy allowing this place to run into the ground

Nice and clean room staff very welcoming

No hot water or heating first night. No restaurant for evening meal. Very outdated and dirty

Parking was easy

Staff very helpful and friendly. Especially receptionist

worn, neglected, basic

Yes, room and bathroom were all clean, but there was no room housekeeping provided (a bit odd!), but was available on request. But mine was not done despite that, the excuse being that I had not left them my key! Surely they would have a spare room key!! Hotel generally a bity chilly, but there was an electric heater in room the controls of which were difficult to master Cooked breakfast very good, all freshly cooked and not from a stewed buffet! But no evening meals available!