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Hotel needs updating

When we checked in, a lovely young lady greeted us. She was helpful and explained the parking and the times when the desk is not manned, which is 10. PM. The room was very clean, with no visual signs of mould. The windows, on the other had could not close due to broken handles and swollen window frames. We went for breakfast this morning. My husband and I explained to the server that we would like a full English breakfast but a vegetarian option. The breakfast cost us £9 + I was so disappointed when the breakfast arrived; we were given 2 tablespoons of beans and tomatoes. 1 very greasy hash brown and an egg, no vegetarian sausage on the plate. When I asked the server where the sausage was, he said he didn't write it down. He was apologetic and told us he was a new staff member. When we left the hotel, I realised that the server did not give me a receipt or give me my change. How can they serve such a low-grade breakfast for that price? If so many people have complained about this hotel, why hasn't it been investigated by the Health and Safety Executive? The fact that the windows do not close is a security breach! The price they charge for the breakfast is unethical. Why would my husband and I order and pay for 2 teaspoons of beans and tomatoes, 4 mushrooms and 1 hash brown without our sausage? What they gave us was not a breakfast. I would not recommend this hotel and will never visit it again. The girl who checked us in at reception gets a 4-star rating from us.

This place is on its knees. Grubby, run down, no care, no service, no quality

Room was a generous size, bed really comfy, towels a good size and curtains full length and thick, keeping the light out so enabling us to sleep on in the morning. Room looked a bit tired but there was some redecorating going on in the hotel. Problem with the shower in that water temperature was too hot and couldn't be reduced. Staff member had a go at fixing this on a temporary basis until maintenance person available. We were there to attend a function. This was held in a lovely modern room in another part of the hotel. The buffet was good but the bottle of white wine we bought was not chilled. Breakfast was disappointing as the hot water for tea was not really hot. We saw only one staff member at breakfast. He was kept busy taking orders for and serving cooked breakfasts so no-one was clearing tables and dirty dishes were piling up on the tables. Only one toaster available. That was slow, with only 2 out of 4 slots working.

This review would have been bad all round but for a very helpful check-in staff(didn’t get her name but you know who you are). The first room I was given was so bad. It smelled stale, looked like it hadn’t been cleaned in a long while and just wasn’t worth the money paid. I went down to reception and thankfully there was this other staff who upgraded me to their wedding suite. She made the entire experience a little bit more manageable. The overall experience was so bad I was up by 5am to get out of there. If the owners would just invest a bit of money in this property, the potential is there to be a very beautiful hotel, but right now not worth the money.

No hot water in taps or shower No staff around to speak too

Really nicely appointed hotel and very comfortable. There is plenty of parking You are offered a good choice for breakfast and it is very reasonable. Downside, it does not do evening meals so you have to make alternative arrangements. Fortunately there are quite a few pubs and restaurants within walking distance. Great that you can take your dog but they are not allowed in the large breakfast room and you are seated in the lounge on a sofa with a coffee table. Bizarrely the reason given is the dog would be too close to the cereals, kitchen etc . It would be possible to seat you at the back of the room about 30feet away from the cereals and kitchen but where you are in the lounge you are only 10ft away from the cereals and the kitchen!

Lovely helpful staff. Room was pretty clean and everything worked. Good value for the very affordable price

Check in was a joke . Rang bell 3 times before anyone came to reception. When they did arrive tried to charge me again when I had already paid. My message said breakfast ( continental was included) . Got up next day and female staff member said it wasn’t so we went elsewhere for breakfast. ON return I showed them message from hotel to say it stated breakfast was included. They did give us it the day we were leaving. They didn’t offer to reimburse for breakfast as their mistake I asked for two wine glasses for our room as bar was dark and dingy . The lady carried on talking to someone setting up a stall and left me standing waiting for a good 5 minutes . The hotel is run down which is such a shame as in a beautiful village in a lovely location . Bus stop outside to go to Leicester or Loughborough. Would I stay again ? Not unless it had a complete renovation and they got new staff as service extremely poor and rude .

Unfortunately this hotel feels like is been abandoned. To be fair the room was clean and quiet but had no hot water. The rest of the hotel felt like something out of an apocalypse movie. Went to speak to reception about the water and was greeted with a note saying call this number in an emergency. After ringing the bell and waiting I called the number, left a message and was never called back. Breakfast was swimming in grease. The whole hotel needs some investment.

In need of lot of work looking old

Lovely rooms and stay but free breakfast included with my room was stale and inedible. Hotel charging an additional fee for a hot breakfast which wasn’t clear when booked.

Reserved a twin room. The first room that we were assigned had not been cleaned and there was water all over the bathroom floor from where someone had a shower. Given another room. Thought it had been cleaned but upon turning covers back at night found the bed with sheets all messed from someone else sleeping in it and they were dirty. It had not been cleaned. At night no one mans the reception and you have to phone someone to come out. Decided to check out early and ask for a refund. Place very dated. Lights in room not working. Room door handle nearly falling off. Windows glazing blown so full of moisture inside. Part of ceiling missing in hallway outside room. Breakfast advertised as continental but wasn’t. Lack of staff around. Spoke to another guest there and he said he had to be given a different room as his room hadn’t been cleaned either. Do not go to this place at all!

Dreadful place, grubby, noisey, nowhere to eat, you have to walk into the village and take our a mortgage, breakfast is Ok Lady on reception was lovely, but thats as far as it goes, nothing in the "gym" was working, place was hard to find and a real disappointment, definitely not a country hotel it is a doss house

A nice clean place to stay in an excellent location

Ample parking. I liked the lawn area which led to the river behind the hotel. I felt the £78.00, including continental breakfast, was very reasonable for a large, double bedded room (303) in early May. There is an automated taxi call system at reception which brought me a taxi in about 15 mins (Sunday morning).

Very tired hotel, restaurant and bar closed. Ok for a stop off overnight, and find somewhere to eat.

Parking is secure

Parkinh good and reasonably secure. Hotel a little tired could do with a revamp. No hot cooked breakfast available which was advertised. Simple cobtinental option only, very basic.

Very nice area. Close to town. Great historical place and beautiful library.