쿠온 컨트리 호텔

Parkinh good and reasonably secure. Hotel a little tired could do with a revamp. No hot cooked breakfast available which was advertised. Simple cobtinental option only, very basic.

Very nice area. Close to town. Great historical place and beautiful library.

The staff were friendly and the rooms were very clean, comfortable and quiet. The temperature in the rooms was good, but it should be noted that our stay was in the early spring where neither heating nor air conditioning was needed, but I imagine it would be fairly hot in the summer as the windows in the rooms are quite small. The parking was good and simple, plenty of spaces, easy to find. The check in and check out procedures were easy as well. There were a few disappointing aspects about our stay. The most prominent being the breakfast situation. When we booked, it was inferred that there was a continental breakfast with option to upgrade to a cooked breakfast for a further fee. During our stay, we went down to breakfast at about 7.15, pretty close to the start of the breakfast service. The only options available were stale bread for toasting, tea, coffee, and room temperature yoghurt. When we asked about upgrading to a cooked breakfast, we were told that the kitchen was closed. I would strongly argue that this does not represent a continental breakfast, and we were very disappointed as the hotel was located quite rurally so there were no other options for breakfast and it did impact our plans. Perhaps it should be renamed as 'complimentary breakfast'. The other small matters was that the bathroom in the room had not been restocked of toilet paper or soap in the dispensers. To future visitors: you will have a restful night, but bring your own food and soap.

Comfortable stay. A little tired but everything you need

The bed was so hard, mattress was so thin that it was about as comfortable as sleeping on the floor! The single bed was better. The room was very tired, and the furniture very worn and old. The positive was the price and the included continental breakfast which was self service and had a good selection.

No breakfast available no food available no draught available at bar, rust around shower rail and mould on shower curtain

Very dated

Very welcoming receptionist couldn't do enough to help. Smiling and happy Can't remember her name but was absolutely brilliant. Thank you

Property and rooms out dated and in need of some TLC. Rooms weren’t clean and shower curtain had mould on it.

Rooms are tired, could do with complete renovation of the bathroom and a room refresh. Bathroom had lots of mould in silicone, and shower curtain. Shower not very hot

Hotel was dated and felt slightly creepy as we were the only people staying there. We had paid online and breakfast was £12, however when we checked in breakfast was advertised at £7.95, very naughty. Next day we went to breakfast and no one was there. We helped ourselves to coffee and cereal and eventually someone came in to cook breakfast. To be fair it was nice and piping hot as they had to cook from scratch. The same girl was on reception when we left, didnt feel like anyone else was working there? Our bedroom was large but shabby and the hotel wasnt particularly clean. Cost was cheap but still disappointing

This is a B&B not a hotel, has a bar but no restaurant. Building and interior is looking tired, rooms have an old fashioned feel and really need updating. Has the old fashioned knobs and buttons on the headboard to control lights other knobs stopped working a long time I’m sure. White paintwork has turned a yellow is colour. Mould in the grout around the bath. My bath floor Matt was soaking wet and dirty, however ver neatly folded and placed on the bath. Shower Hot tap cover came off in my hand, Traditional style wall lights in the corridor had bulbs removed and non working. Instead very cheap and stupidly bright sensor LED lights had been installed at head height, so as you walked down the corridor you got blinded from both sides as the flashed on. Not

Needs a complete overhaul. Dated, dirty and unsafe - genuine risks to a persons safety that need addressing immediately.

The new manager was very welcoming to my son and me. Showed us around the hotel including the gym. The morning manager was super friendly and took time to conect with my son with special needs, ensuring his breakfast was right. The twin room was spacious and a great, powerful shower. The room was warm too. We will be back. Easy reach of Leicester TeamSport go karting.

Great location, warm, clean rooms, helpful staff.

disappointment and frustration with my recent check-in experience at this hotel. On arrived at Quorn Country Hotel and attempted to check in, but was incorrectly accused of not paying for my room. I had booked and paid for my stay through the Experia app, but the staff refused to acknowledge this and demanded an additional payment. I was shocked and embarrassed by the situation, especially as there were other guests queuing behind me. Despite my clear explanation and offer to provide proof of payment, I was forced to pay for my room again, as I had no choice but to resolve the situation quickly. I understand that mistakes can happen, but the lack of understanding and support from the staff was unacceptable. I'm now seeking a full refund for the duplicate payment and an apology for the distress and inconvenience caused.

Clean room and friendly staff

Very tired room, first evening no hot water

Dated facilities and very basic provisions. Staff friendly and helpful however.

Inadequate heating in the room - very cold on arrival - never improved. Rest of hotel also cold - general area heating turned off. Water was lukewarm in shower despite running it for several minutes on two occasions.