ザ ヒルクレスト ホテル

リーズナブルで駐車場も広く良かったです　次回も利用します

Awful rooms which were not clean, breakfast not great. Staff were lovely though. Had 4 nights booked. Checked out after 1 night & got alternative accommodation.

Rooms not clean and very shabby. Breakfast was very disappointing.

Rooms not clean and very shabby. Breakfast was very disappointing.

So we was greeted to a stunning entrance, polite reception staff too. Was a let down once we went to our room. The bed was quite hard, the walls are paper thin, the sink in the bathroom was cracked, the toilet seat lid kept falling down and hurt my little girls back. The bath had hairs of all kinds in, which left me to believe it hadn't even been rinsed off let alone cleaned. The bath didn't have a plug in so couldn't bath my little ones. It says when booking breakfast is served from 7, we went downstairs and there was no breakfast. Then was told half 7 by the receptionist and by another person I was told 8am. We needed to be out by 8 for a dance competition. So we had to find breakfast elsewhere. Won't personally stay here again.

Nothing really wrong with our stay would stay again

Running a hotel without the facility to provide additional pillows/bedding is an interesting strategy. The staff informing us of this particular issue were also rude about it too. That issue aside - was clean and well presented. Most of the other staff encountered were top notch.

Room not cleaned once during my stay, it says when booking “on site restaurant “ yet they don’t serve food. Room too small, and tv couldn’t access freeview as the wifi kept buffering. Won’t book there again

The hotel building and car park are satisfactory, and the staff are frindly. However, the mattress and pillows were very uncomfortable—the pillows felt old, and the mattress seemed worn out, with springs that made sleeping feel like sinking to the bottom. Additionally, the bathroom had low water pressure, which made showers less enjoyable. Overall, while the staff and facilities are fine, the bedding and bathroom issues significantly affected my stay.

Room was clean, very soft bed. Staff were pleasant and friendly. Partly booked due to high reflection of breakfast. This was the most disappointing part of the stay. It was poor sadly low quality sausages, food was not a good enough standard I’m afraid.

Yes to all

Room 47 TV - Pixels broken on screen, so hard to watch and poor signal. Shower - Really poor, poor pressure, not a nice experience. Toilet - Temperamental, sometimes did not flush. Room - No hair dryer, had to ask at Reception. Overall not a great experience, would not stay again for work.

We have stayed previous and this stay was great. However second time not so much, paid extra for king size bed to be told they only have doubles and receptionist replied “I have never been in any of the rooms so I don’t know what to tell you” didn’t change the room we got a small double. Radiator was broke which made the room to hot to sleep in mentioned to staff who said it was waiting to be repaired. Vending machine jammed and when I asked for help from staff was told there’s nothing the can do so to just accept the loss. As it was a seperate company and they had no key.

The restaurant was closed I was directed to a great Italian restaurant a few hundred yards away. Walls are thin and the halls are laminate so every suitcase that’s trundled along the hall outside is like a jumbo jet taxiing past

Spot on no complaints

Clean room Helpful staff

TV needed a lot of tweaking to get it to work. bathroom shower appalling. NO PRESSURE at all- Breakfast unmanned for the duration we spent in the restarant. just not a nice experience

Staff courteous Room very clean Only concern,No Bath Math available. I slipped un bath whilst taking shower Bruised my back. Reported to Cleaner%Reception, apparently its not deemed necessary to have one in bath at this time.

Spotless and brilliant customer service

Lovely decor in hotel, really friendly staff, nice breakfast.