The Hillcrest Hotel

Parking very easy and lots of spaces. Breakfast was ok for the price, plenty of choice and quality was good, but long waits for the food to be refreshed. No water pressure in shower, terrible, I complained, but was told that all rooms are the same. Room was clean and tidy and good for sleeping.

Room was clean and spacious. Breakfast was lovely and a great selection. Stay friendly and helpful. Would highly recommend

Arrived 15 mins before our check in time to be told we couldn't check in until 2 which was acceptable but the room was not ready at 2 and still not ready at 3.We was told it was fully booked the night before and they only had 3 cleaners to do the rooms(poor excuse)The reception area had many people experiencing the same thing.The bloke that was on reception was also the person that was managing the bar as we waited for our room.He clearly can't be in 2 places at the same time so many were getting frustrated at it being undermanned. When we finally got to our room the code wouldn't work so i had to go and rectify this.There was a stain where a toothbrush had been and dirt around the tap which was easy to remove.There was no toilet roll holder only a bracket where it was.Breakfast wasn't very warm but it was ok. This hotel looks very nice which is a shame but it is definitely needs more staff and extra care in certain places.

Very clean room, staff was excellent, I was welcomed with a smile. I love the space of the room.

The barhrooms are scruffy the hotel is full of people waiting for social housing . Our room was next to someone who had the tv on all night on full volume snd the full top floor had no heating which they know about yet still booked us in to the top floor with a 7 yr old child . I asked to be moved which we were eventuality at 2 pm the next day . Absolute joke from start to finish the place is poorly run . No managers in on a weekend . Spoilt the full weekend and i would like reimbursed

Very clean, staff brilliant, parking great

Check-in was quick and easy. My room was clean, tidy and contained everything I required.

Toilet doesnt flush. Kids running up and down the corridor shouting and screaming. Place is old even though you dont think it is when you enter into reception. Nice people on there but the rest leaves a lot to be desired

Shower not fit for purpose. Carpet in room disgustingly filthy.

Lady with curly brown hair on reception had a very poor attitude very abrupt and not welcoming in any way. No advice i.e. internet code etc just heres your keycard! Couldnt get in my room as keycode looked like two 66 but apparently were two 55 hand written. Had to go back down to reception were again was looked at with distain but fortunately the more receptive blond lady helped me out. Room was tired in need of full refurb especially bathroom. Hotel in general looks like it needs full make over with staff that understand customer service basics!!!

Good value for money. You get what you pay for and there is therefore no reason to complain

Typical low cost hotel, beds were clean.

Lovely staff but condition of the hotel needs improvement. Both the interior and exterior of the hotel are tired and dated. Overall room was of an ok standard however there were numerous stains that should have been cleaned.

Good customer service, some minor cleaniliness issues like dirty kettle etc... but staff was helpful in trying to rectify. Would recommend.

Bed had collapsed mattress - hotel had overwhelming smell of smoke on upper floors - sofa in room had foam internals showing - sofa in room had cigarette burns on arms - bathroom floor grout had been painted… poorly because it’s dirty - bathroom has unacceptable amount of human hair.

Excellent hotel, always stay here as close to family.Staff always helpful

Room was very spacious and neat. Shower pressure was low. Aside that, it was a nice place to stay

Check in was quick and friendly. Ample parking and a good location. The room was adequate and what I expected.

Staff friendly and very helpful. Room was a bit warm as it was a humid day. Reception got us a fan for the room. Was very clean and comfortable room and very quiet and peaceful sleep. In the morning we had breakfast the lady we spoke to was amazingly helpfully and hospitable. Made sure we had everything we needed and even had a lovely chat with us after we finished. Great service and breakfast. Will definitely stay again.

Our stay was perfect, just the shower was very kow pressure, could do with walk in shower