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Very nice very helpful front desk helped us get a taxi after phoning round many!

It was a lovely hotel, felt nothing was too much troible, from the welcome on reception, to the dining room staff. Our room was ample size and had all you would expect, including extras like a coffee machine and biscuits. The views from the room were a bonus too

Staff very good. Try hard to be helpful. Had to move rooms after one night with no heating. Second room had broken toilet seat and tv not working properly. Room maintainance very poor. Hotel in nice location by fields and river.

Surprised that no connection to Reception from room - a long walk for a couple with arthritis and dementia. Also no room service- trying to take food back to our room would be extremely difficult.

We thoroughly enjoyed the trip. The hotel was very comfortable and the position of the hotel is lovely

The hotel is in a lovely location, surrounded by nature, shops, and restaurants, which makes it very convenient. The staff were friendly and welcoming, the receptionist even offered to help carry our luggage, which we really appreciated. That said, the hotel could benefit from some refurbishment. There is no lift, which makes it difficult when carrying luggage to higher floors. Our room, located on the second floor, was very warm despite the heating being off. We had to keep the windows open, and unfortunately, that meant a few spiders found their way inside. The bathroom was quite small and heated up quickly. I also found the tap a little stiff to use, and it broke while I was trying to open it. We had a family room with a sofa bed, but unfortunately, it wasn’t comfortable, the mattress was uneven, creaked loudly, and caused us two sleepless nights. When we asked about alternatives, we were told the only option was a zip bed, which didn’t sound like a significant improvement. Breakfast was good and had all the basics, but it would have been helpful if staff mentioned that different styles of eggs could be requested, we only found out afterwards, and the scrambled eggs didn’t appeal to us. Overall, this hotel is fine for a short stay, especially if you value the location and friendly service. For longer family stays, however, comfort may be an issue, particularly with the sofa bed.

I was allocated a room in the annex. It would have been helpful to have had a map or better instructions on how to find the door /room or better still walk customers to the door! The room was cosy and basic but the shower room was not clean. The shower had residue on the tiles (I didn't use it!). The bed was hard as were the pillows. Bar staff were incredibly helpful and the food was incredible.

Pet friendly

Easy parking

Hotel rooms very small. Tv couldn’t tune in. Shower was feeble to say the least. Needs updating

Dining room quiet but had to wait extended time for meal as seemingly more important guests being served elsewhere. Eventually given some complementary free bread but only at second time of complaining. Suggest better training in customer service required.

Beautiful location in Sudbury overlooking the water meadow and close to the town centre.

Did not like the very steep stairs to the third floor or the lack of double glazing in the bedroom and bathroom.

Hotel was lovely and food was excellent. Reception staff were lovely

Great views from the bars and terraces!

everything was lovely.. beautiful views.. just needed air-con in our room!

Lovely, friendly hotel, enjoyed a walk in the nearby fields before breakfast, which was also excellent. Room was clean and spacious, and staff went out of their way to help, on reception and in the bar

Ideal stay for playing cricket at Sudbury

Staff were great and lovely views. Food was amazing.

A decent, pleasant hotel in a good location. Didn’t eat in the restaurant whilst we were there but heard good things from others in our congregation that did eat there. Friendly staff in the hotel and restaurant/bar.