ザ ホワイト ハート アルケルズ パブ グループ

2階がホテル、1回はレストランと、パブです。ビールが美味しそうでしたので購入して部屋でいただきました。パブとレストランは８割方お客で埋まっていて、とても活気がありました。それでも部屋は静かでした。

Shabby room. Poor decor. Decrepit furniture.Black mould. The room was not fit for habitation.

The staff were friendly and extremely helpful, but there were several areas which I feel could be improved: The hotel was undergoing extensive exterior work which blocked the road leading to the car park - no notification of this and no directions on getting to the car park. Luckily there is plenty of free car parking elsewhere in the town. We arrived on a Sunday but were told they weren't serving food. We were directed to various take-aways and were offered plates and cutlery on our return. Monday's meal was good, although there was more fat on my souvlaki than pork, but the rest of it was delicious. The churros for dessert were superb. The bed in our room was very comfortable - I had over 9 hours sleep the first night! However, the wallpaper was peeling and the shower room was quite dirty. Also, the toilet had an attached macerator which gave off an extremely unpleasant smell whilst in use. That being said, once the renovations are completed, I'd go back for another stay.

A great straight forward room that was clean and a good size. Maybe they could serve breakfast from 7am or 8am, but other than that I will return

The room was very clean and tidy, breakfast was very nice and the staff were polite and helpful.

We had a lovely stay here, breakfast was delicious, bed was clean and comfy and the staff were all friendly. The room was a little on the small side but perfectly adequate for our needs and parking was tight but we managed. Lovely hotel and we would use again :)

The corridors in annex building but particularly main building, past kitchens, had a strong old oil cooking smell, which didnt leave your nostrils! Otherwise, nice room and restaurant.

So disappointed did not stay. Have spoken to your staff on line who are looking for a complete refund. The whole building was run down and needed a complete refurbishment. Room was tiny. Carpet badly stained. Entry to room was via a very rusty iron stairway. The whole ambience was very offputting.

A Great place to stay, excellent value, food in the hotel was good and great beer. Parking off road on site.

Hotel very tired. Needs a redecoration. Not very clean. Shower grouting is discoloured, it’s been hoovered near furniture and there are piles of hair/dust around the bottom of the hanging unit, it either needs moving or using a nozel on the hoover. Electrics tripped while in the bathroom (with no windows!). Bathroom not too clean. Comfy bed.

Centrally located with its own small car park. The rooms overlooking the car park have been refurbished but are small yet surprisingly quiet. Food offer was limited but what we had was very

Could not fault it for the price

The staff are friendly and helpful, the food is fine. The rooms are tired. But their is no excuse for the room and ensuite being dirty. We will not be back.

Shower tiles badly set, shower door marked as liable to fall off unless you open very carefully. Mens toilet in main bar area has no hook on door if you need to hang a coat/Mac when using the facilities. Staff very nice and helpful. Fabric of the building a bit tired.

Room was dated with unlevel floor, bathroom and room was not the cleanest. Check in went well and we were given room 6 to change into as we were due to attend a wedding and needed to be out before check in time. This was very accommodating and we were thankful for this. We ordered a breakfast on the morning which we both really enjoyed - no faults and they very kindly let me swop bacon to sausage in a toasted sandwich, again we appreciated this. Bed was comfy. Tv in room, wardrobe to hang clothes and two charging sockets (although one was quite loose)

We were here with friends for one night.It was a Saturday night we booked in and were told room three was directly above the disco that was in the pub that night and toom 7 was a bit further away., oh and the dj will finish at 1:00 , The rooms we were given were decribed as supirior doubles the room, could do with a bit of tlc, bathroom was ok, the bed itself was excellent very comfortable. Just a note there were no wardrobes. I will say we had a great night and enjoyed the disco and ended up going to bed aboit 12 oclock. We could hear the disco below it was quite lound, but we were ok with it. We didnt have breakfast but it did look very nice.Dont think this place would be idea for someone who wanted an early night and was a light sleeper, probably fine when no entertainment.

Lovely room although a little small. No storage room for bags. We only have a small dog but struggled to put his bed somewhere that we wouldn't trip over him when going to the toilet in the night.

Nice spacious room, great menu and a varied choice, pleasant friendly staff. Bathroom wasn’t the cleanest especially the shower, lots of mould around the seals of the shower doors

It started well with a very warm welcome on arrival and a hostess who had a good sense of humour which is always a bonus for me with my humour. She was friendly and showed where the room was rather than just giving directions... I was there for the one night and the room was very comfortable and has all you need in it and you could stay a couple of days comfortably. The breakfast in the morning although had to be paid for, was affordable and very nice. If I happen to be in the area again I would stay again.

We like the fact dogs are welcome in this hotel . The room was comfortable and clean. We met family in the bar and had a lovely evening and breakfast is great!