メルキュールホテルケルンウェスト

英語が聞き取れなくても伝えようとする努力をしてくれて助かりました！

Clean and comfortable!

全体的にまずまずでしたが wifiがとても遅く使いにくかった

スーパーや最寄駅が近く、自然豊かな周辺。静かで過ごしやすい。車での宿泊客が多いので、近隣国からのゲストが多い。週末は電車が少なく、車が便利。

スタッフが少なく、行き届いた応対がなされていなかった 1日目に部屋に戻ったら掃除が全くされていなかった 交通機関が通勤時間帯以外は30分に一本というローカルなところなので親切に説明しないと旅慣れない人にはむずかしいホテルとおもった。 伝えておいた日程変更が反映されておらず、危うくノーショー７として１泊多く支払わされそうになった。その時の応対もぞんざいでホスピタリティが全くなかった・

Y

Todo muy bien

Just checked out today! Mercure Koln West Hotel exceeded my expectations. Front office staff had been precise and helpful arranging room on my request. Room and toilet are clean. Although bedsheet not change but can understand on reducing waste. On breakfast, nice cosy embience and F&B staff are hardworking and friendly. Food are great! Pls keep improving creative improvement to rooms, front office and F&B.

Personeel beleeft, kamers schoon. Goed bed.

Night staff is not cooperative, i asked for a fan and never received it.

The sauna only opens from 9am to 10pm. Basically, you cannot use the sauna if you are late for check-in or check out early. The room condition was also disappointing, since I saw stains on the table rests and waste beneath the towels. If you want to park inside the hotel, you must pay 15 euros, which is absurd, since the hotel is located outside the central area and there is nothing around it. If you want to use the sauna and a bathrobe, you must ask in advance, as there are only a limited number at reception and we cannot borrow one at 7pm.

The room was clean. The bathroom was very tiny and cramped.

Chambre réservée et payées pour 3 adultes MAIS chambre de 2 avec un genre de canapé très dur. Pas de place pour circuler et les bagges Aux prix de la nuit très décevant Serviettes de toilette petites et fines BRUYANT tout résonne dans l'hôtel Petit dej industriel aucun intérêt mauvaise qualité Espace bien être ridiculement petit et bas de gamme Le hall esr superbe, rien à vois avec les chambres Éloigné du centre-ville pas possible de revenir en journée Train toutes les 30mn, 3€70 l'aller et 40mn de la cathédrale TRÈS DÉÇUS

Super fijn verblijf gehad met 2 kleine kinderen

Propre calme agréable

Chambre propre Le personne de l accueil agréable

Good price and friendly staff. Although, I was under the impression that car parking was included only to find out at the counter that it was €11 a day. Also, normally you get tea in rooms but not in this one. These negative points should not stop you to stay at this hotel, it is air-conditiined and very convenient and comfortable.

Nice and clean!

It was a bit further to the centre than expected, but the bus and tram stop were 5 mins away. The team were always helpful, and the service level was really good. Only disappointment was the air conditioning . The first couple of days were quite hot and the air con wasn’t cooling the room sufficiently. Breakfast buffet food was was excellent, with a good spread.

Dated property and falls short of other Mercure stays. Kind staff and the highlight was the cooled water fountain in the atrium. Breakfast lacked a bit of variety for vegetarian guests but otherwise was a lovely stay.