MOXY Rust

Our stay at MOXY Rust fell below expectations due to several issues we experienced. We chose the hotel after finding it under the "Breakfast Included" filter on Hotels.com, which influenced our booking decision. However, there was a discrepancy between the search results and the hotel listing: the hotel appeared as "Breakfast Included" in the search results, while the listing details showed that breakfast was only available for an additional charge. We contacted both the hotel and Hotels.com in writing, but received no response for three days. When we asked at reception the following morning, we were told that the "Breakfast Included" option did not apply to families with children. This condition was not stated before booking. There was also no hot water one night. We were moved to another room around midnight, but the same problem continued there. The issue was only resolved by the evening. We also noticed some housekeeping issues: the shower gel dispenser was empty, the drinking glasses were placed upside down directly on the bathroom counter without any protective layer, and the sink in the second room was slightly clogged. After our stay, we received a polite response to our feedback and the issues we experienced were acknowledged. However, the way these issues were handled did not change our overall impression of the stay.

Clean and fresh hotel, between Rualntica and Europa-park

Vi var veldig fornøyde med oppholdet. Hotellet ligger svært nær Europa-Park, og det er enkelt å enten gå til parken på rundt 15–20 minutter eller benytte den gratis parkeringen man kan få av resepsjonen. De ansatte var veldig hyggelige og hjelpsomme gjennom hele oppholdet. Anbefales for alle som skal besøke Europa-Park.

Riktigt fräscht hotell och fina rum. Nära till både Europa-Park och Rulantica vilket är ett plus det med ☺️

Great hotel located near the park, rooms are nice and modern. The staff was also polite and nice.

Alles Top, sauber, freundlich und hilfsbereit.

Das Hotel hat eine sehr gute Ausstattung und bietet alles, was man für einen angenehmen Aufenthalt braucht. Besonders an heißen Tagen ist die Klimaanlage ein großer Pluspunkt – sie kühlt das Zimmer schnell und zuverlässig. Die Lage ist ebenfalls gut. Die Europa-Park Hotels sind nicht weit entfernt und bis zum Haupteingang des Europa-Parks läuft man etwa 15 Minuten. Das ist für uns überhaupt kein Problem gewesen und der Weg ist gut machbar. Ein weiterer Vorteil ist die hoteleigene Tiefgarage direkt unter dem Hotel. Dort kann man bequem und sicher parken, was die An- und Abreise deutlich entspannter macht. Insgesamt ein sehr gutes Hotel, in dem wir uns wohlgefühlt haben. Wir würden jederzeit wiederkommen und können es definitiv weiterempfehlen.

Meget venligt personale. Vi hyggede os virkelig på hotellet. Ligger i går afstand fra Europa Park. Det ligger et par mad steder rundt om hotellet. En mindre detalje der ville være rat at der var bedre mulighed for at spise på hotellet om aftenen.

Det var et rigtig fint hotel og service var i top.

We recently stayed here for 3 nights. Overall, the hotel itself is nice and comfortable, but the housekeeping service was a major disappointment. Upon check-in, we explicitly requested daily room cleaning and fresh towels for our entire stay. However, during 2 out of the 3 nights, our room was completely ignored—no clean towels and no service at all. When we raised the issue after the first day, the front desk claimed it wasn't noted in their system. To their credit, they apologized and compensated us with 4 complimentary drink vouchers, which we appreciated. Unfortunately, the exact same thing happened after the second day. Once again, our room wasn't cleaned, and when we spoke to the staff, they used the exact same excuse—that it wasn't recorded in the system. This time, however, no compensation or real solution was offered. It’s a shame because the hotel has great potential, but basic communication and housekeeping consistency definitely need improvement.

Bra läge om man ska besöka Europapark och Rulantica. Vi köpte inte till frukost eftersom det kändes väldigt dyrt utan handlade på närliggande Lidl vilket fungerade bra. Bra rum med AC. Trevligt att bjudas på välkomstdrink.

Great stay, exceeded my expectations. Fun lively vibe in bar area. Room and communal areas very clean and well maintained. Underground parking useful, kept car cool and secure. Breakfast good selection, we got our money's worth for the 17 euros, I felt that was a very fair price considering what you would pay for a coffee and pastry in a coffee shop for example. Other days though we grabbed breakfast from the very nearby Lidl or Edeka, both so useful. Room adequate space, lacking a wardrobe though but most people are staying for a couple of days only I would imagine. We stayed for a week and despite saying only room service once in the week we actually had it every day which was marvellous. Good air con and we found the beds very comfortable and slept better than at home, beds on the firm side if you like that. Welcome free drink also a lovely touch. Another thing of note is to how quiet we found it, both internally and externally. No screaming kids in corridor or slamming doors and no traffic noise, I couldn't hear a peep from neighbouring rooms. Definitely recommend as a good value and quality base for Europapark but also, as we did, to explore the wider area. Just over 6 HR easy drive from Calais if coming from UK so not too bad at all.

A proximité de EUROPAPARK, on peut passer par l entrée des hôtels colesseo et bellerock si on a nos billet pour le parc en partant de l'hôtel. Et une vingtaine d minute a pied pour atteindre le parc aquatique. Il y a également des navettes en bus

Sehr modern und tolle Personal. Lage natürlich 1A wenn man den EP besucht - easy zu Fuß erreichbar. Frühstück ok, Moxy halt.

Vi tilbrakte fire netter på hotellet. Både lobbyen og rommet er innbydende. Det er også positivt at det er parkering i kjelleren. Beliggenheten er god. Det er gåavstand til både Europapark og Rulantica, selv om mange kanskje vil syntes det er for langt 20-25 minutter. Vi gikk med to barn på 10 og 12 år uten problemer. Det er dessuten veldig koselig å gå gjennom Rust til Europapark. Veien til Rulantica er litt kjedeligere. Det er nærhet til to matbutikker og flere spisteder som er positivt. Vi hadde frokost første dagen, og den var helt grei. For vår del var den ikke verdt prisen, selv med halv pris for barna. Med så mange dager på hotell opplevde vi at rommet var litt lite, med lite muligheter for å henge opp klæ/legge fra seg ting, Dårlig mulighet til å tørke badetøy og håndklær etter Rulantica. Vi savnet også et lite kjøleskap da det var svært varmt de dagene vi var der og behovet for kald drikke var stort. Det fremstår som at det er gjort forsøk på å få til mest mulig oppbevaring på liten plass, men dette ble dessverre ikke optimalt for vår del. Noen flere hylller og sted til å henge flere kleshengere ville ha hjulpet. Alt i alt er vi godt fornøyde med oppholdet og kan varmt anbefale hotellet videre.

Okay for short break ,breakfast is a little pricey for whats on offer,will stay here anytime i am in rust.

Fantastic value for money

Las almohadas son muy grandes y duras. Los 4 de la familia pasamos muy mala noche. Pedimos otras pero no había. Nos arreglamos poniendo ropa dentro de las fundas para tener almohadas más confortables. Hay muy poco espacio para acomodar la ropa si viajas por más de dos días. El personal súper amable siempre! Buen desayuno variado Servicio de transporte público muy cerca para ir a los parques o a la estación de trenes

Sauberes Zimmer, super netter Check in :)reichhaltiges Frühstücksbuffet

Trevlig personal bra rum