ベイズ ラグジュアリー ロッジ

ホテル
8.2
/10
素晴らしい
44 件のレビュー

宿泊者の口コミ

Duke

10.0
/ 10
As a very well travelled person, i can perfectly rate this property as the best I have stayed when talking about hospitality at its best, staff are extremely amazing and hospitable. Clean rooms, clean environment, parking availability is amazing,best breakfast i have had in terms of freshness, organic and taste . This place is going to be my permanent residence when am in accra . Easy access to amenities
翻訳を見る

Rasmus

10.0
/ 10
I am giving Base Luxury Lodge in Ghana five stars. The room was fantastic. I always stay in the same room, number 107. It’s absolutely wonderful. The staff are kind, welcoming, open, and caring. They are warm and heartfelt people who truly take good care of their guests. They do everything possible if there is anything that needs to be solved. I especially want to mention their lovely swimming pool. It’s amazing to relax in, especially in the evening when you can lie back and look up at the sky. It’s such a peaceful experience. They have also done something incredibly great – they upgraded to very strong and reliable internet. You never lose connection anymore. I’ve experienced problems before, but not now. They have completely improved it, so you can feel safe knowing you will always have stable internet access. I have been staying at this place since 2017, always in the same room, so I truly know what I’m talking about. I am 100% happy every time I stay there. The food is amazing. Everything tastes wonderful. Breakfast is excellent – omelets, salads, buffets, and many different options. It’s fantastic. The chef, Winifred, is an open, warm, and kind person and is always attentive, just like the rest of the staff at the hotel. There is absolutely nothing to complain about anywhere. I gladly give five stars because I truly mean it and stand by every word. So to anyone who has the opportunity and desire to book a stay at Base Luxury Lodge in Ghana – you should definitely
翻訳を見る

Gideon

10.0
/ 10
Very good hotel. Services are professional and meal was very delicious. I will definitely revisit if I’m around.
翻訳を見る
エリア内
地図を見る
グレーター・アクラ, テマウェスト, Opposite the Junction Mall, Nungua, ガーナ

設備・サービス

詳細
スイミングプール
24 時間対応フロントデスク
Wi-Fi
ベイズ ラグジュアリー ロッジは、テマウェストのエリア/都市にあります。 24時間対応のフロントデスクは、チェックインからチェックアウトまで、または必要なサポートを提供します。さらにご希望があれば、フロントデスクにご連絡ください。お客様のご要望にお応えできるよう、常に準備を整えています。
詳細
ログイン成功!
ご宿泊日直前のお支払いオプションなど、さらに多くの特典をご利用いただけるようになりました!

所在地

グレーター・アクラ, テマウェスト, Opposite the Junction Mall, Nungua, ガーナ
地図を拡大する
ロビー Bays Luxury Lodge
ロビー 2 Bays Luxury Lodge

ベイズ ラグジュアリー ロッジの詳細情報

General


ザ ジャンクション モール近隣

Location


ベイズ ラグジュアリー ロッジはアクラにあり、アクラ モールやザ ジャンクション モールまで車で 15 分以内で行けます。 このホテルは、テシー ビーチまで 6.4 km、ラバディ ビーチまで 10.9 km の場所にあります。

Attractions


距離の最小表示単位は 0.1 km / 0.1 マイルです。

ザ ジャンクション モール - 0.6 km / 0.4 マイル
テクスポマーケット - 2.1 km / 1.3 マイル
タイタニック ビーチ - 3.4 km / 2.1 マイル
テシー ビーチ - 6.4 km / 4 マイル
テマ港 - 10.2 km / 6.3 マイル
ラバディ ビーチ - 10.9 km / 6.8 マイル
ラボマビーチ - 11.4 km / 7.1 マイル
ゴールデン・ドラゴン・カジノ - 11.8 km / 7.4 マイル
アクラ モール - 13.1 km / 8.1 マイル
テマ ニュータウン セントラル モスク - 13.4 km / 8.3 マイル
アーティスト・アライアンス・ギャラリー - 13.6 km / 8.5 マイル
ランカスター大学ガーナ - 13.8 km / 8.6 マイル
A&C モール - 14 km / 8.7 マイル
アメリカ大使館 - 14.9 km / 9.3 マイル
中国大使館 - 15.1 km / 9.4 マイル

最寄の主要空港 : コトカ空港 (ACC) - 15.9 km / 9.9 マイル

Facilities


施設内のマッサージで贅沢な時間を過ごし、屋外プールなどのレクリエーション設備でお楽しみいただけます。その他の設備としてこのホテルでは、WiFi (無料)、コンシェルジュ サービス、テレビ (共用エリア)をご利用いただけます。地域内シャトルバス (有料) を利用すると、近隣の名所へのお出かけにたいへん便利です。

Business Facilities


ドライクリーニング / ランドリー サービス、24 時間対応フロントデスク、荷物保管サービスをお使いいただけます。空港送迎シャトルサービス (要リクエスト) を有料でご利用いただけるほか、敷地内にはセルフパーキング (無料) も備わっています。

Dining


お食事はレストランでお召し上がりください。客室から、このホテルのルームサービス (営業時間限定)をご利用いただくこともできます。イングリッシュ ブレックファストを毎日 8:00 ~ 10:30 までお召し上がりいただけます (有料)。

Rooms


それぞれ異なる装飾のが施された、全部で 8 室ある客室には、ミニバー、薄型テレビなどが備わっており、ゆっくりおくつろぎいただけます。ピロートップのベッドに、高級寝具が付いています。共同キッチンでの自炊も可能です。WiFi (無料)をお使いいただけるほか、ケーブルの番組をご覧いただけます。シャワーのある専用バスルームには、レインフォールシャワー、デザイナーバスアメニティが備わっています。

ベイズ ラグジュアリー ロッジでご利用いただけるすべての施設

スイミングプール Bays Luxury Lodge
スイミングプール
娯楽施設 Bays Luxury Lodge
娯楽施設
共用スペース Bays Luxury Lodge
共用スペース
ロビー Bays Luxury Lodge
ロビー
外観 Bays Luxury Lodge
外観

ホテルサービス

  • ランドリーサービス
  • 荷物預かり
  • 24 時間受付
  • コンシェルジュ

アクティビティ

  • テレビラウンジ
  • スパ
  • 屋外プール

共通サービス

  • レセプションホール
  • 喫煙エリア
  • 駐車場

交通機関

  • エリアシャトル
  • 空港送迎

子供とペット

  • お子様向けの施設

ご飲食

  • 朝食

インターネット

  • 無料 Wi-Fi

ホテル内の設備

  • 貸金庫

ベイズ ラグジュアリー ロッジの宿泊ポリシーと基本情報

重要な注意点
チェックイン時間外(早朝や深夜など)にチェックインする予定はありますか?宿泊施設に直接手配できます。

チェックイン/チェックアウト時間

チェックイン:
13:00 - 00:00
チェックアウト:
最終 13:00

一般的なチェックイン手順

  • 施設の定める利用規約に従って、追加ゲスト料金がかかる場合があります
  • 場合により、チェックイン時に政府発行の写真付き身分証明書と付随費用精算のためのクレジットカード / デビットカードのご提示、または現金でのデポジットのお支払いが必要です
  • 宿泊施設への要望は、チェックイン時の状況によりご希望に添えない場合があり、内容によっては追加料金が発生することがあります。対応は確約ではございませんのでご了承ください
  • 施設でのお支払いには、クレジットカード、デビットカード、現金をご利用いただけます
  • キャッシュレス決済をご利用いただけます
  • この施設には安全設備として、消火器が備わっています
, この宿泊施設では、空港からの送迎をご利用いただけます (有料の場合あり)。送迎を手配する場合は、到着の 48 時間前までに宿泊施設にご連絡ください。連絡先は予約確認通知に記載されています。24 時間前までに施設にご連絡の上、チェックインをご手配ください。連絡先は予約確認通知に記載されています。ご到着が 20:00 を過ぎる場合は、事前に施設までご連絡ください。連絡先は予約確認通知に記載されています。事前に宿泊施設にご連絡のうえ、チェックインの手順をご確認ください。ホテルご到着時にはフロントデスクのスタッフがお迎えします。施設から提供された情報は、自動翻訳ツールを使用して翻訳されている場合があります。

ペット

Limited Number Of Pets In Room
すべて読む

基本情報

こだわり条件
スイミングプール, 24 時間対応フロントデスク, Wi-Fi
チェックイン / チェックアウト時間
13:00 - 00:00から - 13:00まで
朝食の有無
はい、ホテルには朝食を提供する部屋があります
ベイズ ラグジュアリー ロッジの空室状況
8
ベイズ ラグジュアリー ロッジのフロア数
1
ベイズ ラグジュアリー ロッジの別の施設
ランドリーサービス, 荷物預かり, 24 時間受付, コンシェルジュ, テレビラウンジ

ベイズ ラグジュアリー ロッジに関するよくある質問

ベイズ ラグジュアリー ロッジでご利用いただける施設は?
ベイズ ラグジュアリー ロッジにはスイミングプール, 24 時間対応フロントデスク, Wi-Fiなどの充実した施設があります(一部有料)。
ベイズ ラグジュアリー ロッジのチェックイン・チェックアウト時間は?
ベイズ ラグジュアリー ロッジのチェックインは 13:00 - 00:00 から、チェックアウトは 最終 13:00 までです。
ベイズ ラグジュアリー ロッジで朝食を食べれますか?
ベイズ ラグジュアリー ロッジでは、美味しい朝食をご用意しております。朝食付きプランを選択いただくか、朝食なしプランの場合は追加料金にてお楽しみいただけます。
ベイズ ラグジュアリー ロッジの星の評価は何ですか?
ベイズ ラグジュアリー ロッジは3.5つ星ホテルです。
ベイズ ラグジュアリー ロッジは何階建てですか?
ベイズ ラグジュアリー ロッジは1階建てです。
すべてを見る

ベイズ ラグジュアリー ロッジの口コミ

8.2
素晴らしい
44 件のレビューより
清潔さ

9.0

快適

7.8

サービス

8.0

並べ替え
最も関連性の高い
環境設定
デフォルト

旅行者のレビュー Bays Luxury Lodge

1ページあたりのレビュー数
20
40
トップレビュー
Duke
icon-
10.0
/10
14週間前にレビューしました

Expedia Group verified review

As a very well travelled person, i can perfectly rate this property as the best I have stayed when talking about hospitality at its best, staff are extremely amazing and hospitable. Clean rooms, clean environment, parking availability is amazing,best breakfast i have had in terms of freshness, organic and taste . This place is going to be my permanent residence when am in accra . Easy access to amenities
続きを読む
Alfred
icon-パートナーと 一緒に
パートナーと 一緒に
10.0
/10
15週間前にレビューしました

Expedia Group verified review

Clean
Rasmus
icon-
10.0
/10
20週間前にレビューしました

Hotels.com verified review

I am giving Base Luxury Lodge in Ghana five stars. The room was fantastic. I always stay in the same room, number 107. It’s absolutely wonderful. The staff are kind, welcoming, open, and caring. They are warm and heartfelt people who truly take good care of their guests. They do everything possible if there is anything that needs to be solved. I especially want to mention their lovely swimming pool. It’s amazing to relax in, especially in the evening when you can lie back and look up at the sky. It’s such a peaceful experience. They have also done something incredibly great – they upgraded to very strong and reliable internet. You never lose connection anymore. I’ve experienced problems before, but not now. They have completely improved it, so you can feel safe knowing you will always have stable internet access. I have been staying at this place since 2017, always in the same room, so I truly know what I’m talking about. I am 100% happy every time I stay there. The food is amazing. Everything tastes wonderful. Breakfast is excellent – omelets, salads, buffets, and many different options. It’s fantastic. The chef, Winifred, is an open, warm, and kind person and is always attentive, just like the rest of the staff at the hotel. There is absolutely nothing to complain about anywhere. I gladly give five stars because I truly mean it and stand by every word. So to anyone who has the opportunity and desire to book a stay at Base Luxury Lodge in Ghana – you should definitely
続きを読む
Gideon
icon-出張
出張
10.0
/10
24週間前にレビューしました

Hotels.com verified review

Very good hotel. Services are professional and meal was very delicious. I will definitely revisit if I’m around.
Dominick
icon-レジャー
レジャー
10.0
/10
27週間前にレビューしました

Expedia Group verified review

The room was very nice and the staff were very accommodating. I fully enjoyed my stay here
Patricia
10.0
/10
31週間前にレビューしました

Expedia Group verified review

Nice place
Patricia
10.0
/10
31週間前にレビューしました

Expedia Group verified review

Awesome!
BERNARD O
icon-ビジネス&レジャー
ビジネス&レジャー
10.0
/10
55週間前にレビューしました

Expedia Group verified review

This place a Beautiful Cottage, very relaxing. The Staff go above and beyond to make you comfortable. They want you to come back, so they do everything professionally with a smile. Their Breakfast is awesome, served at poolside or a place of your choice.
Aaron
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
4.0
/10
68週間前にレビューしました

Expedia Group verified review

I booked the facility to swim at night but I was informed on arrival that the pool was not clean, defeating my whole purpose of night swimming. Additionally breakfast was served after 10am contrary to what was communicated.
Michelle
icon-パートナーと 一緒に
パートナーと 一緒に
10.0
/10
117週間前にレビューしました

Hotels.com verified review

Amazing experience. Highly recommend this place. We went for our anniversary and they treated us beautifully. The room decor presented was exceptional when we entered. I will definitely be returning. The staff were also very attentive and welcoming.
Martyn
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
10.0
/10
121週間前にレビューしました

Expedia Group verified review

Very good accomodation and good staff. The cleaner was miraculous
Alfred
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
10.0
/10
181週間前にレビューしました

Expedia Group verified review

Good location
Verified traveler
icon-パートナーと 一緒に
パートナーと 一緒に
6.0
/10
211週間前にレビューしました

Hotels.com verified review

Difficult to locate with Google maps, building needs renovation and WiFi should be provided
Tobi
icon-レジャー
レジャー
8.0
/10
239週間前にレビューしました

Expedia Group verified review

Very polite staff and helpful. Clean environment. Close to amenties. Will definitely use the hotel again next time in Accra.
Daniel
icon-友人&家族 家族旅行
友人&家族 家族旅行
2.0
/10
250週間前にレビューしました

Hotels.com verified review

It started at check-in. This was our second stay here and it appears things have gotten worse since our first stay. One thing tnat didn't change was the scam this hotel tries to run on foreign guests. The disrespectful receptionist told us they don't work with hotels.com and had no reservation for us. After an hour and a long conversation with the E-commerce manager (whom I am convinced is the head of this shoddy scam) they miraculously found our reservation. The first room they tried to put us in had a smell of something dead so we requested to move. The second room was not much better but at least no stench. The towels were discolored, the room full of mosquitoes and the water only came upon our request. I was in the middle of a shower with soap in my eyes and the water went off. I had to step out, dry off and call the front desk. Upon my complaint, the receptionist informed me that we have to request the water to be turned on when we want to bath. She said she would turn it in. I waited 20 minutes, still no water. I called the front desk back and the line was busy for some time. It was around noon. I dressed up and walked outside to the receptionist to find no one there and the phone was off the hook. By this time I was livid. I asked to speak to the manager and it was immediately obvious that even the managers of this property do not care. She was rude and abruptly told me "check out is 11am". As if to tell me to leave. This place is a real disgrace to Ghana.
続きを読む
Charles
icon-パートナーと 一緒に
パートナーと 一緒に
10.0
/10
285週間前にレビューしました

Hotels.com verified review

Great hotel and great price! The employees were very accommodating and assisted our needs. Breakfast daily was great, some may not approve but the general breakfast here in Ghana is eggs and toast sometimes chicken sausage. The room was nice although not much to watch on tv. The only issue I had was the in and out WiFi. Even during the rolling black outs the hotel had a generator that would power the whole hotel! I would recommend this place whether or not you’re on a budget! Oh did I forget to mention it’s across from a strip mall?!
続きを読む
Verified traveler
10.0
/10
337週間前にレビューしました

Expedia Group verified review

The staff were very professional, courteous and understanding to my needs
Abby
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
8.0
/10
346週間前にレビューしました

Expedia Group verified review

I enjoyed the swimming pool & the beautiful sight of the property. Breakfast you didn't have a choice, however it was prepared with Love.
Eddie
icon-レジャー
レジャー
4.0
/10
349週間前にレビューしました

Expedia Group verified review

This was my second time staying at this property. I booked my stay about 17 days prior to my arrival. After travelling over 5,000 miles I arrived at the hotel. I was standing in the lobby with my bags ready to check in, and was told they had basically given my reserved room to someone else and there was nowhere for me to stay. They ended up sending me to a lesser hotel that was much further away and told me they would have a room ready for me in 5 days. They promised to put me in the presidential suite, due to the inconvenience. After the 5 days had passed I called over to see if the room was ready for me to check in, and was told they were still waiting for people to check out, this was after 12:00 pm. Not wanting to sit around and wait all day and waste my vacation time, I went out for the day. When I returned that evening, they finally said they had a room ready and came and got me. The room was definitely not the presidential suite, so that was a lie. I also expressed to them that due to the location of the room on the property, I was unable to obtain a steady WiFi signal. The response I received was to "just be cool", and the issue was basically ignored. Overall, I was pretty disgusted with the piss poor logistics of the room booking. There is no excuse as to why my room was basically given away to someone else, and then to basically be sent to a lesser hotel up until my last day in the country was not cool and very unprofessional, I was also denied a refund.
続きを読む
Verified traveler
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
8.0
/10
377週間前にレビューしました

Expedia Group verified review

Very close to junction mall which has places to eat
1ページあたりのレビュー数
20
40

ご準備は整いましたか?

すぐに予約しましょう
外観 4 Bays Luxury Lodge

免責事項

免責事項: 掲載写真はホテルから提供されたものです。Travelokaは写真の正確さについて、一切の責任を負いません。
8.2
素晴らしい
44 件のレビューより
清潔さ

9.0

快適

7.8

サービス

8.0

並べ替え
最も関連性の高い
環境設定
デフォルト

旅行者のレビュー Bays Luxury Lodge

1ページあたりのレビュー数
20
40
トップレビュー
Duke
icon-
10.0
/10
14週間前にレビューしました

Expedia Group verified review

As a very well travelled person, i can perfectly rate this property as the best I have stayed when talking about hospitality at its best, staff are extremely amazing and hospitable. Clean rooms, clean environment, parking availability is amazing,best breakfast i have had in terms of freshness, organic and taste . This place is going to be my permanent residence when am in accra . Easy access to amenities
続きを読む
Alfred
icon-パートナーと 一緒に
パートナーと 一緒に
10.0
/10
15週間前にレビューしました

Expedia Group verified review

Clean
Rasmus
icon-
10.0
/10
20週間前にレビューしました

Hotels.com verified review

I am giving Base Luxury Lodge in Ghana five stars. The room was fantastic. I always stay in the same room, number 107. It’s absolutely wonderful. The staff are kind, welcoming, open, and caring. They are warm and heartfelt people who truly take good care of their guests. They do everything possible if there is anything that needs to be solved. I especially want to mention their lovely swimming pool. It’s amazing to relax in, especially in the evening when you can lie back and look up at the sky. It’s such a peaceful experience. They have also done something incredibly great – they upgraded to very strong and reliable internet. You never lose connection anymore. I’ve experienced problems before, but not now. They have completely improved it, so you can feel safe knowing you will always have stable internet access. I have been staying at this place since 2017, always in the same room, so I truly know what I’m talking about. I am 100% happy every time I stay there. The food is amazing. Everything tastes wonderful. Breakfast is excellent – omelets, salads, buffets, and many different options. It’s fantastic. The chef, Winifred, is an open, warm, and kind person and is always attentive, just like the rest of the staff at the hotel. There is absolutely nothing to complain about anywhere. I gladly give five stars because I truly mean it and stand by every word. So to anyone who has the opportunity and desire to book a stay at Base Luxury Lodge in Ghana – you should definitely
続きを読む
Gideon
icon-出張
出張
10.0
/10
24週間前にレビューしました

Hotels.com verified review

Very good hotel. Services are professional and meal was very delicious. I will definitely revisit if I’m around.
Dominick
icon-レジャー
レジャー
10.0
/10
27週間前にレビューしました

Expedia Group verified review

The room was very nice and the staff were very accommodating. I fully enjoyed my stay here
Patricia
10.0
/10
31週間前にレビューしました

Expedia Group verified review

Nice place
Patricia
10.0
/10
31週間前にレビューしました

Expedia Group verified review

Awesome!
BERNARD O
icon-ビジネス&レジャー
ビジネス&レジャー
10.0
/10
55週間前にレビューしました

Expedia Group verified review

This place a Beautiful Cottage, very relaxing. The Staff go above and beyond to make you comfortable. They want you to come back, so they do everything professionally with a smile. Their Breakfast is awesome, served at poolside or a place of your choice.
Aaron
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
4.0
/10
68週間前にレビューしました

Expedia Group verified review

I booked the facility to swim at night but I was informed on arrival that the pool was not clean, defeating my whole purpose of night swimming. Additionally breakfast was served after 10am contrary to what was communicated.
Michelle
icon-パートナーと 一緒に
パートナーと 一緒に
10.0
/10
117週間前にレビューしました

Hotels.com verified review

Amazing experience. Highly recommend this place. We went for our anniversary and they treated us beautifully. The room decor presented was exceptional when we entered. I will definitely be returning. The staff were also very attentive and welcoming.
Martyn
icon-レジャー 子どもと 一緒に
レジャー 子どもと 一緒に
10.0
/10
121週間前にレビューしました

Expedia Group verified review

Very good accomodation and good staff. The cleaner was miraculous
Alfred
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
10.0
/10
181週間前にレビューしました

Expedia Group verified review

Good location
Verified traveler
icon-パートナーと 一緒に
パートナーと 一緒に
6.0
/10
211週間前にレビューしました

Hotels.com verified review

Difficult to locate with Google maps, building needs renovation and WiFi should be provided
Tobi
icon-レジャー
レジャー
8.0
/10
239週間前にレビューしました

Expedia Group verified review

Very polite staff and helpful. Clean environment. Close to amenties. Will definitely use the hotel again next time in Accra.
Daniel
icon-友人&家族 家族旅行
友人&家族 家族旅行
2.0
/10
250週間前にレビューしました

Hotels.com verified review

It started at check-in. This was our second stay here and it appears things have gotten worse since our first stay. One thing tnat didn't change was the scam this hotel tries to run on foreign guests. The disrespectful receptionist told us they don't work with hotels.com and had no reservation for us. After an hour and a long conversation with the E-commerce manager (whom I am convinced is the head of this shoddy scam) they miraculously found our reservation. The first room they tried to put us in had a smell of something dead so we requested to move. The second room was not much better but at least no stench. The towels were discolored, the room full of mosquitoes and the water only came upon our request. I was in the middle of a shower with soap in my eyes and the water went off. I had to step out, dry off and call the front desk. Upon my complaint, the receptionist informed me that we have to request the water to be turned on when we want to bath. She said she would turn it in. I waited 20 minutes, still no water. I called the front desk back and the line was busy for some time. It was around noon. I dressed up and walked outside to the receptionist to find no one there and the phone was off the hook. By this time I was livid. I asked to speak to the manager and it was immediately obvious that even the managers of this property do not care. She was rude and abruptly told me "check out is 11am". As if to tell me to leave. This place is a real disgrace to Ghana.
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Charles
icon-パートナーと 一緒に
パートナーと 一緒に
10.0
/10
285週間前にレビューしました

Hotels.com verified review

Great hotel and great price! The employees were very accommodating and assisted our needs. Breakfast daily was great, some may not approve but the general breakfast here in Ghana is eggs and toast sometimes chicken sausage. The room was nice although not much to watch on tv. The only issue I had was the in and out WiFi. Even during the rolling black outs the hotel had a generator that would power the whole hotel! I would recommend this place whether or not you’re on a budget! Oh did I forget to mention it’s across from a strip mall?!
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Verified traveler
10.0
/10
337週間前にレビューしました

Expedia Group verified review

The staff were very professional, courteous and understanding to my needs
Abby
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
8.0
/10
346週間前にレビューしました

Expedia Group verified review

I enjoyed the swimming pool & the beautiful sight of the property. Breakfast you didn't have a choice, however it was prepared with Love.
Eddie
icon-レジャー
レジャー
4.0
/10
349週間前にレビューしました

Expedia Group verified review

This was my second time staying at this property. I booked my stay about 17 days prior to my arrival. After travelling over 5,000 miles I arrived at the hotel. I was standing in the lobby with my bags ready to check in, and was told they had basically given my reserved room to someone else and there was nowhere for me to stay. They ended up sending me to a lesser hotel that was much further away and told me they would have a room ready for me in 5 days. They promised to put me in the presidential suite, due to the inconvenience. After the 5 days had passed I called over to see if the room was ready for me to check in, and was told they were still waiting for people to check out, this was after 12:00 pm. Not wanting to sit around and wait all day and waste my vacation time, I went out for the day. When I returned that evening, they finally said they had a room ready and came and got me. The room was definitely not the presidential suite, so that was a lie. I also expressed to them that due to the location of the room on the property, I was unable to obtain a steady WiFi signal. The response I received was to "just be cool", and the issue was basically ignored. Overall, I was pretty disgusted with the piss poor logistics of the room booking. There is no excuse as to why my room was basically given away to someone else, and then to basically be sent to a lesser hotel up until my last day in the country was not cool and very unprofessional, I was also denied a refund.
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Verified traveler
icon-レジャー パートナーと 一緒に
レジャー パートナーと 一緒に
8.0
/10
377週間前にレビューしました

Expedia Group verified review

Very close to junction mall which has places to eat
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