ホテルレイキャビクグランド

部屋は綺麗で清潔。スタックはとても親切。朝食は、種類も多く美味しいくとても満足。オーロラなどのツアーでは、多くの場合、ホテルをピックアップ場所に指定でき、ほとんど最後に迎えにくるため時間的に余裕があり、帰りも早くホテルに到着できるので便利。ダウンタウンにはバスで7〜8分で行けるので不便は感じない。

客室は常に清潔に保たれていましたし、スタッフには親切に対応していただけました

非常に綺麗で朝ごはんも美味しく良かったです。値段も高くなかったです。市中心から遠いためツアー参加はホテルピックアップが無難。

レンタカーでの移動でしたが、ホテルの駐車場も停めやすく、街中にも車で移動し、簡単に駐車場を見つけられます。深夜に大型スーパーに買い出しに行くこともでき､現地の生活に触れることができました。オーロラはツアーに参加し、見ることができました。ダイヤモンドビーチには往復10時間のドライブでしたが、良かったです。ホテルの朝食は素晴らしいです。

部屋は広く、朝食もとても良かった。駐車場も広くて停めやすくて良かった。バスタブがある部屋が多くて良かった。ただ、ホテル内部は吹き抜けになって開放感があるのは良いが、夕方はロビーでの話し声が上階にまで響きうるさかった。

Lors de mon arrivée, je n’ai pas apprécié qu’il ne trouve pas ma réservation. Ils nous ont proposé une chambre à 2 lits simples ce qui ne correspondait pas à notre réservation. Ils ont fini par nous donner une chambre avec un lit double.

Mooi hotel, schoon, super ontbijt!

Lovely hotel that is close to downtown Reykjavik. Full restaurant, room are comfortable and clean, staff are helpful and they have free cookies in the lobby!!

We had a very pleasant stay

Throughout our stay one of the elevators was out of service for my floor, some equipment in the gym was broken and the water jug was never filled, the shower was poorly designed so that it literally impossible to not end up with water over most of the floor, and the shower drain lid kept coming off. On the plus side, the food was great and the breakfast spectacular, the front desk staff was super helpful, and the hotel beautifully designed.

Hotellet var mycket bra, men det var ganska långt att gå för att nå centrala delarna av reykjavik

The room was stinking - the water smell was bad. There’s constant construction noise from building right next door! Every little thing is charged

Corner tower room was very nice and reaso able by Reykjavic standards.

We had a great stay loved our gold perks and upgrade. Friendly helpful staff. Great evening food. In restaurant and bar, Good range in self service are in Atrium. Lots of choice at breakfast but food tended to be on the cool side. We had a great stay

amazing stay and very close to the city

Hotel was beautiful and clean

Clean room and good location but the front desk staff forgot to give me my drink voucher or explain that they were doing renovations so the staff at the hotel restaurant had to go get the voucher from front desk and I was woken up at 8am by loud drilling (it stopped half an hour later after I overheard another guest loudly complaining to the staff)

The Hotel was very nice but somewhat far from City Center, so taxi is required to go to the central areas. There are bus systems available though.

They said they upgraded our room to a "tower" view, but when we got to the room that was not the case. The bathroom door was also poorly design, every shower would get the whole floor wet. They also threw a piece of clothing (head Bonnet) while cleaning the room

Hotel Reykjavík Grand has a lot of potential, but unfortunately the management and housekeeping fell well below expectations. The rooms were spacious, clean, and comfortable, making the hotel itself a pleasant place to stay. The hotel also offered complimentary continental breakfast and provided convenient grab-and-go breakfast bags for guests leaving early, as long as they were requested the day before. However, the biggest issue was housekeeping. During our five-night stay, our room was not cleaned on two separate occasions. This was despite informing the front desk every day in advance that we wanted our room serviced. There was no valid explanation, no meaningful effort to resolve the issue, and no compensation or gesture of goodwill. For a hotel of this caliber, this level of service is completely unacceptable. The breakfast was also disappointing. Although there was a good variety of food, the hot items were consistently cold, which significantly detracted from the experience. Overall, the hotel has comfortable rooms and good amenities, but it is poorly managed. Consistently failing to provide basic housekeeping after repeated requests demonstrates a lack of attention to guest service. I expected much better and hope management takes these concerns seriously.