ハイアット リージェンシー ラクナウ

バスタブの表記があったので選んだ部屋だが、スイートルームでないとバスタブはないと言われた。バスタブ目当てで選んだホテルなので、とても失望した。 防音設備がよくないのが、真夜中に隣室の大きなテレビ音で、4泊中2回、睡眠妨害にあった。

総合してクオリティは高い。エアコンに暖房設定があればもっと良いとおもいます。

部屋は清潔で、設備もよく、快適です。朝食も種類が豊富で大変美味しくいただきました。それほど大きくないですが、スポーツジムもあり、ホテル全体のサービスも十分に満足できます。今回はビジネスで利用しましたが、次回は家族でも利用したいと思います。

Staff at the reception was very nice to let me check in early by few hours. Which was very helpful since I had traveled for almost 20 hours straight!

I had a terrible mishap during morning breakfast service. I took dates from breakfast spread. These were cut open by your staff and were supposed to be without seeds. While eating these dates, I bit into the pulp and unfortunately there was a seed in one of the dates. The dates were supposed to be without any seed but it seems your staff was very careless and did not ensure that the dates do not have any seeds. The seed affected my lateral incisor. My gums swelled up over next couple of days and the pain was unbearable. I was not able to chew food with pain in my lateral incisor. I had no choice but to visit a dental surgeon to have the dental damage assessed and possible course of remedy. He assessed that the lateral incisor had cracked and that it needs to be removed and he has to implant a new tooth. This will not only cause a terrible surgical pain but will cost me nearly Rs. 35000 !

Overall very good. Lovely food.

Very dirty. Smell was overwhelming. My husband fell sick and I will never stay in Hyatt Regency again

The service was poor and not oriented to international travelers.

Overall bad experience. Very unhygienic.

Very nice and clean

Property, service, breakfast, food choice were excellent. Staff service was excellent. Overall experience was very good.

Very helpful staff.

Elevators always busy and full . Too much time for check in and check out

Horrible experience! Not to a Hyatt standard at all. It’s definitely not a 5 star hotel. Service at breakfast is slow, coffee takes 30 mins etc etc. it’s been a disappointing experience I have booked 2 rooms for 3 nights.. I regret choosing this hotel.

Horrible check in check out experience , machine doesn’t work

service zero

It was okay . Good as a business hotel , not so great for holiday or relaxing . 2 lifts always congested . , breakfast area congested

Ok overall

The staff service is very bad and the attitude by the restaurant staff is very bad, and I don’t recommend

Everything was perfect and the hotel staff were super friendly.