メスナー パレス

A vintage stay….. TV for decoration .. hot water scarce

Nulla

Habitación con alfombra sucia y desgastada , empapelado y mobiliarios vetustos y deprimentes baño con lo mínimo , mucamas gritando durante la mañana, no había recepcion después de las 11 PM, si llegabas despues no habia quien te reciba y quedabas afuera. Olor a comida del restaurante de abajo desde las 8 AM. DESEPCIONANTE !!!!. No volvería.

Room was cold, registered it was set at 30 C but it was super cold, hot waster was iffy and bed was broke. Buildings in Venice are super old but this one was just ok. If you just want a place to lay your head then it’s ok. It was clean just needs a little TLC to bring up the experience. I would probably stay someplace else next time. When I checked out there was someone else that was requesting a different room.

la habitación descuidada, la alfombra desgastada, la calefacción horrible, no corrían las persianas para la ventana, no había cancel en el baño, el hotel huele a comida en todo el lobby y en fin, es publicidad engañosa. Fotos que no coinciden con el hotel y además las distancias son infinitas a la plaza san marcos. HORRIBLE Y CARO

Une chambre totalement insalubre aucune propreté même pas d eau chaude et un service a déplorer un chauffahe non reglable

Room was clean, good location

Room was extremely dirty and worn out. Potential health hazard..

Do not stay here...terrible hotel.

There was always hot water and the bed was comfortable enough to sleep in, but ir was to metal framed beds pushed together and not comfortable to share with my partner. No WiFi in the rooms, Tv stuck in Polish so couldnt understand the menus. AC seemed to work when it wanted making the room comfortable about half the time. The bathroom was down a narrow tuled corridor which was slippery when wet. It overlooked the canal which was nice though.

Après avoir attendu longtemps après notre chambre, nous avons découvert une chambre insalubre dans laquelle il ne nous etait pas possible de dormir. Nous l’avons signalé à la réception qui nous a indiqué qu’il s’agissait juste d’humidité. Nous pouvons concevoir qu’en bord de canal il y à beaucoup d’humidité mais la poussière et les taches suspectes sont juste dues à l’absence d’entretien. C’est un scandale de proposer des chambres dans cet état. La réception a accepté notre départ immédiat, et nous a promis un remboursement que nous attendons toujours. Si un jour il arrive…

This was the worst hotel stay ever. We had 4 days of no hot water. There was no manager at the hotel. The receptionists just shrugged their shoulders. Refused to call management. Kept saying a technician was coming to fix it. In the end we went to another hotel. Otherwise the place was seriously run down and shabby.

It was nice hotel but it doesn’t have elevator. The restaurant is not amazing but everything else was okay.

This hotel is very tired. The staff are very unhelpful too, which makes the hotel stay very frustrating. The Aircon was going all night and we couldn’t turn it off. It was freezing cold. When we asked the reception, they didn’t turn it off. We had to ask them three times to turn it off and they said there was only one Aircon remote control for the whole hotel. Then there was no hot water for the four nights stay. We asked the reception several times and they just shrugged their shoulders and said the engineer doesn’t work during the weekend so there is nothing we can do. Then the cleaner spilled a load of bleach in the room on the red carpet and didn’t tell us They placed one of our bags over the top of the bleach stain to cover it up, the next day they brought a rug to cover it up. The location of the hotel is good and it overlooks a very nice canal but I would not stay here again and I cannot recommend it to anybody else either.

WORST EXPERIENCE in my entire trip to Italy. Check in process is a mess, my family and I felt discriminated by the staff who was talking bad about our group amongst themselves. Our party booked a total of 6 rooms for us to be treated in such manner. The lady in the check in area literally said in Italian that she didn’t want us there or to deal with us as we attempted to book a 7th room since the actual room does not look like the pictures. The rooms are small, carpet smells musky and looks old and dirty. The second bed that is shown in the pictures is literally a mattress on the floor. Spend your money somewhere else. Treatment was so terrible that we actually left right after midnight, didn’t even sleep there.

The hotel is outworn with no hot water and needs a deep clean.

Avevo prenotato una camera in un hotel classificato come "4 stelle superior", tuttavia l'alloggio che mi è stato assegnato non rispecchiava affatto tale categoria. La prima camera presentava numerosi problemi: la moquette era logora e impolverata, le dimensioni insufficienti per una struttura di presunto lusso, il bagno era privo di bidet e il condizionatore era malfunzionante, perdendo acqua al punto da rendere necessario l'uso di un asciugamano per contenerla. Ho prontamente richiesto un cambio camera alla reception e sono stato trasferito in una struttura separata, situata a una certa distanza dalla reception principale. La camera assegnata, che a loro avviso era nella struttura a 5 stelle, non era affatto in linea con le mie aspettative. Sebbene fosse leggermente più grande della precedente, la pulizia era inesistente, la porta d'ingresso era rotta e rimaneva leggermente aperta, mancava il frigobar, la televisione era appoggiata al muro ma inclinata su un lato, e la doccia era dotata di una tendina, un dettaglio che non vedevo dagli anni '80. Inoltre, la gestione dell'aria condizionata era possibile solo tramite l'intervento di un addetto alla reception, rendendo ogni regolazione un processo macchinoso e dispendioso in termini di tempo. Date le condizioni riscontrate, ho deciso di lasciare l'albergo e di spostarmi in una struttura vicina, molto più moderna e ben tenuta, sostenendo un costo aggiuntivo poiché non mi è stato offerto alcun rimborso.

- Was vactioning with my partner in Venice for 2 nights, requested a double bed and recieved two single beds put together. Wasn't able to check in until 3pm, when we complained at 4pm after we arrived and checked in, we were told rudely by the concierge that the workers who would be able to put on a pillow top over the single beds had left for the day and they won't be able to do anything until tomorrow. - Air conditioner leaked constantly, so the cleaners/management just put towels in the corner to stop the leaking. - The room overall had a weird smell to it, probably because of the aircon leaking onto the carpet. - The air conditioner was above the entry/exit door, so because of the leaking the floorboards swelled and opening/closing the door was problematic.

Had been worried by negative reviews but stay was clean & comfortable for the price. Reception staff were perfectly charming, friendly & helpful (not at all rude as others have said). A little worn and dated but overall a pleasant stay.

We only stayed 1 night and appreciated the friendly staff allowed us to store our bags until the 3pm check in time. We were not happy with the AC being stuck on 16 degrees all night. We tried to find the control for the heat pump/ac and discovered in the morning we hadn’t lost it- but all the ac boxes are controlled by the hotel and maintenance needs to change it. A very cold night for tired travellers. Aside from this the hotel was cute and staff were friendly