白馬サンバレーホテル

I arrived at 9pm. All I need was bed, so it's necessary and sufficient.

食べ物が美味しかったです。 スタッフさんも親切でとっても良かったです。

お部屋の壁にエアコン取り付け金具が、 剥き出しでそのままありましたが、 大きな絵やポスターなど 飾ってはいかがでしょうか？ 朝食が更に暖かいと嬉しいです。 大変お世話になりました。😌

ゲレンデからも近く良かったです。

受付の方の対応が丁寧で良かった。 部屋も綺麗。

立地やお部屋の内容フロントの方の対応などは良いと思うのですが、 1階エントランスロビーや廊下、フロントレストランやまたそこからエレベーターを通じて立ち上る下水臭が大変残念です。 (チェックアウトの際お聞きしたら地下の浄化槽の故障とのことでしたが、1ヶ月後にロビーのぞいた際も同じ臭いでした) またお電話してすぐご対応いただきましたが、お部屋のスリッパが汚れていたりチェストの引き出しの中のゴミが片付けられていないなど、少々問題を感じざるを得ない状況でした。 臭いなど気にならない方なら良い宿なのかと思いますが、、

2部屋予約しましたが、どちらの部屋もカメムシがたくさん出てきました。設備も2部屋バラバラで片方の部屋は洗面台がなく、シャワーブースから最初に茶色の水が出てきました。 場所はゲレンデすぐでとても便利です。

ローケーションは最高です。白馬駅

Staff was very nice and very helpful. We arranged pick up and drop of from transportation hubs through them

Both Yuori and the other receptionist were very helpful and courteous during my stay. I injured myself skiing and Yuori was especially helpful with bags and transport.

100% recommend! The staff are all super helpful. Breakfast and dinner are delicious! When we first arrived at Hakuba station, the hotel said they will arrange a pick up for us. The moment we stepped out of the station, the hotel staff was there waiting with a signage that made it easy for us to find. He was even willing to bring us to a nearby convenient store to buy stuff if needed, even though we didn't need to. At the hotel, we managed to get early check in which was great and allowed us to get our ski equipment and lesson for the kids at 2pm. The hotel staff was very helpful and pointed us to nearby places where we can quickly get our gear and lessons. We managed to get the last lesson slot for the day at Iimori with an English speaking instructor. For the next day, there were no more lessons available at Iimori but the hotel managed to helped us book the last Chinese speaking instructor at Hakuba Goryu, which was great. We can speak English and Chinese, but not that much of Japanese. The hotel staff was even so kind to send us over to Hakuba Goryu as we had two young kids, so we don't have to walk a bit to wait for the shuttle bus. On our last day, we used the new ski equipment rental shop right at the hotel and just walked across to the slopes to snowboard. We managed to get a morning session in after we check out and leave our bags with the hotel. After which the hotel staff send us to Hakuba station to catch our train! Thank you and loved our stay!

A wonderful stay. Great people. Fantastic breakfast + dinner. Right on the IImari ski lift.

We had a great stay at Hakuba Sun Valley. Our room was perfect - a mix of western bed with Japanese futons at the loft which the kids loved so much. The location is great - less than 5 min walking distance to the Iimori ski resort where we had our lessons. The staffs were wonderful, very friendly and helpful. I enjoyed the chat with them during breakfast and dinner, and they did their best to accommodate our dietary restrictions. The food was wonderful and really happy to be welcomed with dinner in an a cozy dining room after a long day of ski. They offered shuttle from/to the ski resort, but they even went all the way in offering us a lift when we needed to do a bit of errands, and we ended up having great conversation on the way from which we learned more about Hakuba, too! Heartfelt thanks to the staffs for the hospitality and wonderful experience! 素晴らしい体験と、温かいおもてなしをありがとうございました。

I visited Hakuba Sun Valley with my partner and 2 children and we LOVED it! The location is amazing, directly opposite the chair lift, and the staff were helpful, friendly and attentive. We will definitely be staying here again next season!

Great location next to Goryu ski resort. Easy to get to Echoland nd other ski resorts on the bus services. Staff were very friendly and helpful.

Food was wonderful! Japanese style breakfast available and other delicious foods as well. Dinner had hot pot style dish as well as other buffet style foods.

If you need a place to stay and there’s nothing else available this will do. The main light switch as you enter our room was kept on with a toothbrush stuck into the socket LOL. Great staff! Excellent service from the front desk but it’s a rundown older Hotel that basis its prices off of convenience to the beginner lift.

The staff at this property are unbelievable. They go out of their way for you. The hotel has pretty much ski in, with access to the chair lift right outside the front door. Dinner is amazing, breakfast is not as good, but has plenty on offer with fruits, hot and cold options. The onsen downstairs was renovated whilst we were staying there and looks great, much more inviting. Access to the Hakuba Valley Shuttle just up the road, walkable. Although the idea of sleeping on a mattress on the floor and living out of suitcases was not appealing at first we got used to it, and ended up enjoying our stay thoroughly.

Ski Slopes outside your door.

Great location for skiing.