星のや東京

細部にまできめ細やかな心配りがされた素晴らしいホテルでした。

日本への一時帰国と結婚20周年、親戚の傘寿の祝いを兼ねての滞在でした。 生憎大型台風と被ってしまいましたが、外の喧騒を全く感じさせぬ穏やかな環境で屋上階の露天風呂も通常通りにオープンしていて館内では何一つ不自由がありませんでした。 コーヒーの好みなども一度伝えたら次回から同じものが出てきてスタッフ間での引き継ぎもパーフェクト。全て一歩先を読んだ提案と押しつけがましさを感じぬ柔らかなおもてなしにお値段なりの価値を感じました。

温泉が最高です。湯上がりに 昔ながらの コーヒー牛乳が飲めて とても嬉しかったです。

常に スタッフが 清潔な状態を保とうと 努力してると思います。ただ一つ 最上階の お風呂場に落ちている 髪の毛も こまめに 掃除したら 良いと思います。

最高でした！

This hotel is beautifully designed. Detailed and a peaceful escape into a modern version of a traditional Japanese Ryokan. Having stayed at several traditional Ryokans, we knew this setting well and looked forward to an upscale modern accommodation. I would have given it 5 stars but here is where it broke down for us. At check in, we were asked if we wanted breakfast in the morning and were given a choice of a Japanese style Breakfast or a Western style breakfast. My partner chose the Japanese and I decided to go with the Western style since by this point, I wanted something familiar after delving deep into Japanese cuisine. At breakfast, everything seemed fine until my Western breakfast arrived. It wasn’t western at all. More than half the items were traditional Japanese breakfast foods with only some breads, yogurt and scrambled eggs as a hint to western style breakfast. I didn’t eat most of it, couldn’t, wasn’t in the mood for another Japanese breakfast. When I questioned this at check out and said I didn’t get what was sold, Just an explanation of what the hotel represented and breakfast was their interpretation of Western. I told them, it wasn’t western style breakfast and they should not sell it as such. Still no adjustment to the bill and blank stares of incompetence to resolve the issue. At this level, pricing & hotel of this stature, you should be able to resolve issues when they arise. Service otherwise goes smooth as long as there are no issues.

Amazing

Fantastiskt Modern Ryokan. Tänk på att utbudet i restaurant är begränsat och att hotellet saknar bar egen bar ligger i finansdistriktet så det är inte så mycket nattliv och restauranger på gatorna här. Under varje skyskrapa finns dock en massa restauranger och takbarer finns också nära. Superbra kommunikationer hit och gångavstånd från Tokyo Centralstation. Boka det här om du vill ha en Supermodern Onsen/Ryokan mitt i stan med lugn och tyst miljö.

A piece of traditional luxury in a modernised setting. Absolutely amazing!

We had an amazing time!! Pure perfection!!

Whilst the hotel was overall very nice it was over priced generally. At nearly double the price of other 5 star hotels we stayed at on this trip. The staff were excellent and very attentive. I felt no Cafe or restaurant or bar was a big miss for a 5 star hotel I suspect the theme and design this was deliberate.

Hotel design was beautiful. The fact that I couldn't have a meal with a friend and the hotel was unexpected and too limiting. Created much hassle for me as I'm usually meeting friends for coffee or lunch at my hotel. Not much of anything around the hotel that's easy to get to for a meal. Everything is closed on the weekends.

First stop on our honeymoon, it was everything we needed to kick things off. The onsen at dusk was amazing. The staff couldn’t do more. We are travelling to HOSHINOYA Fuji in a couple of weeks to finish our trip and now very much looking forward to it!

A wonderful and unique experience.

A five star experience through and through

The staff behave politely, but their actions are mysterious and suspicious; puts a damper on feeling genuinely welcome.

호시노야 온천을 도시에서 즐기고 싶어서 꽤 큰 비용을 들여서 2박 투숙함. 1. 일본의 전통 료칸 컨셉에 충실함 - 신을 벗고 다니고 전통 복장을 입고 다닐수 있다 2. 직원들이 아주 친절하고 영어도 꽤 잘함 3. 외출할때마다 호텔 입구에서 신을 벗고 신어야 하는게 너무 귀찮고 불편 어색하다 쓸데 없는 컨셉 4. 료칸은 바닷물이라 짜다 얼굴이 따갑다! 고급스러운 디자인의 노천탕이지만 너무 작고 야외를 볼수 없어 아쉽다 탈의실은 호텔 가격에 비해 보통 사실 중-하급임 일본의 다른 비슷한 가격대 호텔을 가보지 못했지만 실망임 전통 컨셉에 너무 매몰된거 같다 5. 전통옷 너무 불편 나중엔 그냥 나의 옷을 입고 갔음 딱 한번 입어보는게 좋지 입었다 벗었다는 너무 번거로움 6. 우유는 맛있다 끝 7. 층 가운데 가야 커피, 물, 차 마실수 있어 불편 (네스프레소 버츄오) 8. 방 매트리스 별로임 너무 소프트 가운데 내려앉은거 같아 9. 료칸 호텔인데 쓸데없이 욕조가 너무 크다 쓸모없다 없에고 차라리 방을 크게 하면 좋았을거같음 10. 오래된 일본 방송 체널만 나옴 OTT 불가능 심심 11. 호텔 조식 맛없음 빵 3개에 버터 하나만 주고 거의 다먹었을때나 다시 직원 등장 (일식 양식 다 맛없음) 12. 석식 초이스가 너무 비싸서 안먹음 근데 주변에 걸어가서 먹을 곳 너무 없음 무조건 꽤 걷거나 대중교통과 택시 이용하느라 돈이 더 들고 피곤 -> 유명 료칸이라 숙박했는데 호텔 식당 별로고 주변 이동이 불편해서 후회함 13. 유명 호텔 이름 + 전통 료칸 컨셉에 비용이 들기는 하지만 심지어 뷰도 없었다 - 옆 건물뷰 14. 호텔 비용 대비 불만족 아마 다음엔 그 가격에 다른 좋은 위치로 가겠음 심지어 너무 기대한거 같음

Simply perfection. Amazing details. Incredible service. The most peaceful and special place in Tokyo.

Wonderfully distinctive property. Well worth the rate!

There were only ~6 rooms per floor and it was always very quiet. Staff was always very respectful and customer service was excellent. We loved our experience with the hotel and would love to stay there again if opportunity arises.