Nazuna 京都二条城

スタッフの気配り／心配りはトップレベルでした。大満足な京都ライフに感謝です。

しっかり寛げて、最高に幸せな思い出を作ることができました。ただ、洗面所の蛇口レバーが壊れてたこと、バスタオルが臭かったこと、は少し残念でした。それでも余るほど快適な居心地だったので、また機会があれば宿泊させていただきたいです。

2021/3/14に宿泊しました。 ベッドのフットシーツの上に捨てられたコンタクトレンズがくっついていました。(確実に自分等のものではありません。) 寝具を未洗濯物で使いまわしているのかと、とても気持ちが悪い思いをしました。 確認したところ、寝具は洗濯をしているとの一点張りでしたが、洗濯してコンタクトレンズのゴミが残るでしょうか。 バイトのような若い女性のみの対応で、責任者の方が来ると言われましたが、結局チェックアウトまで誰も来ず、そのままチェックアウトとなりました。 コロナ禍という状況もあり、大変気分が悪かったです。 洗濯した、していない、などというのは、内情は分からないので真偽はわかりません。 ただ、誰かの使用済みの衛生用品が残っているというのはありえないとおもいます。 もう二度と利用したくありません。

とても素敵なお部屋でした。

スタッフの対応がとてもよかった。お部屋も綺麗で大満足です。

接客の質がとても良かったです。

一棟貸しでプライベート感が良かった。

抹茶に宿泊しました。 チェックインの時間を大幅に遅れてしまい、疲れきって到着。のれんの奥には笑顔の素敵なスタッフさん達のおもてなしが非常に素晴らしかったです！ 利き茶体験も楽しかったし、朝食が本当に美味しかったです。 お部屋に入るとお茶の香りがして綺麗なお庭と露天風呂で旅の疲れが癒されます。 空調も快適で過ごしやすかったです。 ぜひまた行きたいと思いました! 親切な対応ありがとうございました。

宿泊した部屋はとてもくつろげる空間でしたし、スタッフの対応も大変丁寧で大満足でした。 24時間おいしいお茶をいただけるのでもう少し宿でゆっくりする時間を作りたかったです。

Beautiful hotel with Japanese garden connected to the room. Matcha room has private outdoor soaking tub over looking garden. Very zen atmosphere! 15 minute cab ride from Kyoto station in local neighborhood.

Amazing, incredible, relaxing and luxurious. Loved it!

GREAT SERVICE !

The best hotel we stayed in our entire trip. The staff was helpful and the customer service outstanding. We paid for the dinner and breakfast as well and it was amazing!

This is the best hotel I’ve staid in Japan. The staff is very friendly. They’re willing to help you navigate the city, and the rooms are impeccable.

Relaxing experience, spacious and lovely rooms, great service

Ryokan meal was excellent, 5 stars! The most authentic dining experience we ve ever had. Meticulously prepared courses served in true Japanese tradition. A MUST DO for both breakfast and lunch!!! The room itself was typical minimalist Japanese and very clean. We had a little trouble going up and down the steep stairs to the bedroom, made harder with no stair rails. Make sure you are fit enough to eat and sleep on the floor also. Something our Western bodies needed to get used to. A great experience overall in a perfect quiet location. Make sure you are fit enough to

Amazing experience, we truly felt welcome at this beautiful ryokan through our stay. Highly recommend the breakfast experience as well!

The best room I’ve ever been in, the surrounding area was more residential so not too many dining options but overall was amazing

We had the most incredible two night stay here. We had a group of four and it was very easy to stay in a shared room. It was luxurious and cozy. The staff at the hotel is the kindest and most lovely people we have met along our stay. Such a special, traditional experience. The breakfast was amazing.

No “Luxury”- Disappointing Experience We had high hopes for Nazuna Kyoto Nijo-jo but were sadly disappointed. The staff were kind (although we never heard back from the manager after voicing our complaints multiple times through the reception desk and Expedia messages while still at the hotel), but the accommodations fell short, especially at $1,000 per night. On two occasions, the shower had no hot water. After a long day of sightseeing and walking many miles, a hot shower that turns ice cold and never got warm again (even after 5 minutes) was not a nice experience. We had *not* run the bath, so there was no reason tied to our own water usage that should have caused this. Additionally, the shower drain is clogged, causing dirty water to pool over an inch deep every time you use the shower. Standing in scuzzy water up to your ankles is not pleasant. I feel I have to also mention there is a general sense of uncleanliness in the room. For example, mold on the wall under the towel rack - among other dirty walls and uncleanliness around the bathroom sink; we also found the teapot dirty with mildew and old water in the bottom. Finally, the wall heater is extremely loud and shuts off and on continuously; also, you can hear every word of your hotel room neighbor’s conversation, all detracting from the hoped-for peace and quiet of a garden Ryokan. We hope this feedback helps in improving the experience for future guests.