アクマル ベイ ビーチ & スパ リゾート

Beautiful resort, loved the snorkeling! Thought they did a great job of managing the beach loungers. Will definitely go back.

Das Hotel ist die 500.-/Nacht absolut NICHT wert. Es ist in die Jahre gekommen und strotzt vor Mängeln. Wir wussten wegen undichten Dach das Zimmer zweimal wechseln. Das Zimmerpersonal war sehr freundlich, an der Rezeption jedoch genau das Gegenteil. Sie sind nicht offen für Kritik und kommen einem auch nicht entgegen. Immer wieder die Koffer zu packen und dann für Stunden nicht in eine anderes Zimmer zu können, ist einfach total daneben. Bucht ja nicht eine Penthouse Suite.

Perfekt på nästan alla sätt

Yes.

Ocean visible. Cleaning staff came infrequently. Fridge was restocked with 1 of everything every other day. Even though there was 3 of us.

Yes. Ocean visible from room and enjoyed the pool. Our room was in very noisy area. Would avoid that building in future. Other buildings very quiet.

The staff were all very friendly and make you feel at home. Jose at the pool bar makes great drinks. Herman set us up with fishing and made sure we were taken care of, and

Great staff , beautiful location, quiet rooms

Worst thing was the food. Buffet was only good for breakfast, lunch and dinner were almost uneatable. Specialty restaurants were better but the cooks would only cook what they wanted, twice we wre told that we couldn't order things on the menus and when we complained they suddenly were able to make them. Put our name on a list to get in one and watched as people who added their names after us were admited before us, this also wasn't corrected till I complained. Room was ok but needed repairs, bed was uncomfortable, service was hit and miss with some staff providing true 5 star service but most NOT. We have stayed at this resort in the past and had recommended to many people, not any more. Best they offered us with all this was a discount on a return trip, explained that this will not happen that our next trip will be at a different resort. At what we paid for this trip we could have been on a Celebrity cruise in a premium class with better food and service.

Veldig fint hotell, med hyggelig personell.

3rd time here we love this place.

Arrived to room on first day and room door wasn’t locking on inside. They sent somebody up to fix that an hour after I called. While the maintenance man was working on the front door, I noticed the sliding door also was not locking and asked if he could look at that and he said you need to call back to the desk and left. I called back to the desk and nobody came. We went to bed that night woke up to the sound of water pouring out of the ceiling. I immediately called the front desk at 6 AM again at seven. I then had to go down to the front desk where I was told somebody would come to the room. At this point, we had used all the towels in our room to soak up the water. No one ever came. They just told me they’re working on the room above us and that it was OK just don’t use the light for 24 hours. No one came to clean it. No one replaced the towels. When we saw a maintenance man in the hallway, we asked him to come in and mop the floor, which he did and then we asked the cleaning lady who we saw in the hallway for more towels, and she gave them to us that afternoon. Fast-forward to that night, when bees were flying out of the bathroom light fixture in the ceiling. We would come to find out that this would be a frequent occurrence. I also went down to the desk and spoke about that and the water and the locks and they said they would send somebody and no one ever came up the entirety of our stay.

Room and property were nice. They advertise as a 5-star hotel but I think that's a bit of a stretch. The bathroom door was opaque glass and ìt didn't go up anywhere close to the ceiling. Point being, there was little privacy and you could hear EVERYTHING going on in there. Not overly romantic 😨. Food was pretty good, nothing fantastic. Drinks were mostly good but tasted a bit watered down with ice. Staff was friendly but overall not as fluent in English as I would have expected. Never got to see a turtle as there is just a tiny area roped off in front of the dive center where you can see them for a price. We went during the turtle off-season, so this might not be an issue during other months. The stay was enjoyable and they have a very nice pool. Getting around to nearby areas by taxi or van seemed more complicated and expensive than other places we have been. The night we returned home to the States I came down with a HORRIBLE case of Montezuma's Revenge that completely wiped me out for 2 days. I can't prove I got it at the resort but just thought it was worth mentioning.

La chambre était très très bien. Le personnel très gentil, très utile et tres efficace. La nourriture très bien. Tout était magnifique.

Yes, the resort was spotless and courteous. Loved all the iguanas, and other wildlife. It was hard to snorkel there, but that is more a problem with the area than the resort. We were followed by a girl in a boat blowing her whistle at us because we got too close to a group snorkelling in lifejackets. We only saw stingrays, no turtles.

The venue, the staff, the food…everything was stellar. Truly an amazing stay.

The rooms were recently renovated and very nicely decorated. Housekeeping did a great job of keeping things clean and leaving towel animals daily. All rooms look out on the ocean. The grounds are absolutely beautiful as is the beach and ocean. We just ate at the buffet and food was good, nothing special, but always able to find something to eat. They have other restaurants available with other options but we didn't use them. Definitely a nice relaxing vacation in an absolutely beautiful location. Great for relaxing, but not for the folks wanting to party. The staff was wonderful and friendly.

What a lovely stay we had! From our wonderful and welcoming personalized check-in with Omar right until check out. The staff were warm and helpful and the room and amenities exceeded expectations. Loved being able to snorkel right from the beach and all of the activities available. We will definitely be back!

This is my second stay in this resort. I like it, but not sure I’d return. Custom restaurants are not great anymore, they share food with a main restaurant. Drinks are fine. The biggest issue this time were loud noisy tourists from the US one night and Italian another night. They woke me up with their yelling from the outside at 3 am from the 42/7 open bar. Management and administrators do not do any precautions before I called the reception. Even after that it took about an hour to get asleep. It was a tranquilizing experience back in 2023, but this time 2 of 7 nights of bad sleep :(

Beautiful facility. Nice activities. Staff was helpful.