イベロスター セレクション カンクン - オール インクルーシブ

大きなホテルで客室も多いので良いサービスを受ける事ができるのか心配しましたが、スタッフ数が多くとてもフレンドリーで丁寧なサービスを受ける事ができました。

Evrything needed

Love it

The staff was so friendly and helpful. The food options were great. Would recommend to a friend and come back!

Excellent staff, food was great and room was good.

This is the cleanest resorts we have ever stayed at in Mexico! Staff does an amazing job in keeping all the pools VERY clean & property tidy. Our room was cleaned quickly every day as soon as we left & all requests were quickly addressed. We had a villa w. garden view. The semi private pool for villa guests are an awesome touch. There are 3, & many hammocks to enjoy. I guess the only downside I would say is that all my kids had an awesome time. The kids star camp looked amazing, although my kids weren’t particularly interested in going since my daughter’s a bit older. They section it out for kids 4–7 and then 8–12 & they invited my 13 y/o to participate if she wanted. They offer many kids activities via star camp. Great place for kids particularly through ~ 10 as they have a nice pirate themed kids pool play area with slides perfect for younger kids. That pool is only ~ 1.5’ deep (?) so very safe / easy for kids to navigate. The food was relative good. I read many reviews before saw some complaints about the food, but as with all resorts, they have to serve masses of people so you’re not getting star quality typically. I think some people need an expectation reset for resort food. Only ick experience was at the hibachi- everything cooked to death. We went ~5:45 & almost no wait. The pool smashburger bar was super good! Buffet was good IMO - many options. Drinks were great & staff very very nice. Con: pedicure

We had a great stay! Cleanliness was great and the staff were caring and amazing. I must mention though 3 out of 6 of us had severe GI issues while there and they were sick for a solid 24 hours. The buffet options weren’t the best and the refrigeration of the burger meat at the station by the pool was questionable. The app was broken so we didn’t know what activities were happening and when. We wanted to play pool and ping pong but there wasn’t chauk for the sticks or rackets/balls available. In the evenings, there wasn’t much happening for entertainment until the show started. Still enjoyed my stay and the pool was great during the day!

Staff and hotel were brilliant, some days some of the drinks werent refilled in mini bar. Wasn't a fan of the check in process placing us in front of a time share offer as soon as we arrived and being approached by the time share team most mornings. Drinks felt watered down also. Other than that really enjoyed our stay.

Room was clean, could get and upgrading especially the bathroom. Staff everyone was very nice, we had a great service at the pool bar and had good time with all the pool activities they have.

We had an amazing experience at Iberostar Selection Cancun from the moment we arrived until our departure. The entire stay exceeded our expectations! Every member of the hotel staff was incredibly friendly, welcoming, and attentive, always making sure we were comfortable and enjoying our stay. A special thank you to Zerafin from Customer Service for the excellent assistance, Fredy the master bartender for the great drinks and friendly service, and Chef Luis along with his team for preparing such outstanding meals. The food was absolutely delicious throughout our stay and truly made the experience even more memorable. The level of hospitality and attention to detail from everyone at the resort was exceptional. We highly recommend Iberostar Selection Cancun and look forward to returning in the future!

Great travel experience, staff were very kind

We went there with our whole family, including adults and children. For an additional fee they were able to give us a qualified nanny for our youngest child. It was absolutely the best thing ever! Activities, galore! The food was out of sight! And the hospitality absolutely unbeatable. The rooms were very nice. Pools were great, beach access was perfect And the bars were fantastic! Would 100% go back.

Amazing. 5star resort and experience. Would go back over and over again!

Great !!

Rooms are well kept and convient. Staff is wonderful and friendly! There is a lots of things to do there!

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Good view from room. Pools were great

The hotel, room, pool and beach was beautiful! The food was exceptional! Carmen at the pool really took care of us everyday. We will definitely go back to this resort.

We stayed on the Coral Level and had a beautiful view of the pool and all of the activities that took place on the Coral side. The main resort was nice but we couldn't be happier that we upgraded to the coral level. Far more relaxed and adult centered. Food and Drink were fantastic and the staff were great. Would certainly consider visiting again.

Great ocean view, sixth floor. The pools were nice and clean. The hotel staff was very friendly and helpful. The food-buffet was awesome!