ケンジ バスマ ホテル

とても最悪なホテルでした。 ・予約したときはプレミアムシングルルームの予定だったのに、ツインを用意された。 ・部屋に入ると、バスマットが乱雑に置かれていた。 ・朝食のミルクはカルキ臭いし、スタッフが自分の周りをウロウロされて落ち着かなかった。 ・最も最悪だった出来事は、呼んでいないのに夜にルームサービスがきた。間違えているから帰ってもらうと、次にコーヒーを持ってきた。その際に仕事が終わったらこの部屋に来ても良いかと聞かれ、もちろんお断りをしたが、2時間後にチャイムが鳴った。怖くて開けなかったが、10分おきにチャイムがなり、その間には部屋の電話が鳴り続けた。これが1時間の間5回ほど繰り返され、途中から電話の受話器をあげて鳴らないようにしたが、チャイムは鳴り続けて、怖くてねれず、夢にもうなされ、最悪の夜となりました。

トラムと徒歩でカサブランカ駅からたどり着けます。 ラマダン明けでとても、賑わった週末でした。徒歩で中央市場にも歩いて行ける距離です。ホテルから徒歩圏内のジュース屋さんやアイス屋さんはオススメですよ！ ホテルはアメニティで、歯ブラシがなかったです。それ以外はありました。

困った際もすぐに部屋まで担当が来てくれて助かりました。 立地も大変便利な立地にあるので、滞在中の不便はありませんでした。

立地のよいビジネスホテルです。トラム駅から徒歩３分程度でカサポール駅、メディナ、中央市場も徒歩圏内。 到着時にバスタオルがなかったでフロントに電話してもなかなか持ってこなかった点はマイナス。部屋の外窓の鍵が壊れていて閉まらない点、セキュリティボックスが（壊れていて？）反応しない点はマイナス。

Hotel war Unterkunft war gut. Beim Frühstück kann man schneller abräumen und die Tische besser sauber machen

A great location close to medina, train station and main part of city. Clean and nicely appointed room.

Amazing service and beautiful hotel

The hotel area was safe enough, around the hotel didnt seem to have much dining restaurants close by.

Beautiful stay. Convenient location, close to lots of shopping and dining options and walkable to tourist sightseeing options. The staff was friendly and courteous. Our rooms were beautiful, very clean and smelled wonderful. Wish we had another day to spend here because the hotel was wonderful!

Cauchemar, pas de service de pressing, des heures à attendre aprés chaque demande obligé de courir partout pour obtenir une réponse a fuir!!!

The hotel was for us an excellent choice. Its staff went to great lengths to help us out making our stay most enjoyable.

It was the first day we arrived in Casablanca. We got a room and then I found that there was a broken mirror on the clothset so I notified the staff and requested for a new room. Apparently, we have to wait for an hour for a new room and we are very tired from the traveling from the airport and needed to use the bathroom.

Purtroppo, la mia esperienza presso [Nome dell'Hotel] non è stata all'altezza delle aspettative. L'hotel necessita sicuramente di una ristrutturazione: le strutture mostrano segni evidenti di usura e la pulizia lascia molto a desiderare. La colazione è stata deludente, con cibi di scarsa qualità. Ogni giorno ci siamo trovati a dover chiedere più volte una spremuta d'arancia, nonostante il Marocco sia famoso per le sue arance fresche e succose. Questo è stato frustrante e ha contribuito a un inizio di giornata poco piacevole. Inoltre, il bagno presentava problemi: la doccia perdeva acqua, causando allagamenti che hanno reso l'uso del bagno scomodo. Ogni mattina chiedevamo di avere a disposizione delle bustine di caffè da diluire, ma dopo ripetute richieste, abbiamo perso la speranza di vederle. In conclusione, non possiamo consigliare questo hotel. Ci sono sicuramente molte altre opzioni a Casablanca che offrono un servizio e strutture migliori. Non torneremo!

Foi ótima. Cama confortável e quarto espaçoso. Tinha aquecedor no quarto e precisamos usar pois estava bem frio. Staff solicito. Só achei as toalha que, apesar de limpas, estavam um pouco desgastadas, mas nada demais. Mas a cama, travesseiros e lençóis, impecáveis.

Buen hotel, hermosa vista a la Mezquita!

It was just ok rooms were small and dusty. Employees were very good responsive. In need of some upgrades very average .

It was just ok , rooms were small , dusty in need of upgrades. The employee response was good when u needed something.

il personale è molto gentile e disponibile, camera molto grande pulita e silenziosa

This has to be one of the worst experiences I’ve had to date. From my bookings not being updated as requested to phone calls from staff after 1am to request proof of marriage (a practice that has since been abolished and either way was not acceptable to contact and wake clients at this time for anything other than an emergency). I am disgusted by how we have been treated, the lack of professionalism and management has been abhorrent. We will be formally complaining to the British consulate, and Kenzi Group, as well as sharing this experience online.

L' hôtel est très propre avec un personnel sympathique et serviable. Il a correspondu à mes attentes.