켄지 바스마 호텔

객실에 전화도 없고 수건도 잘 안갖다 주네요. 청결하지도 않고요 욕조도 없고요 1주일정도 있었는데 매번 방문 카드키도 매번 안되었습니다. 완전 엉망인 호텔로 기억에 남습니다..

The hotel is beautiful, and the staff are very friendly and helpful — I really appreciated their kindness and warm attitude. However, during the night, it was a bit noisy as some guests were talking and shouting loudly, which made it hard to sleep. Also, there weren’t enough towels provided in the room, which was a little inconvenient. Other than that, everything else was great — the hotel’s atmosphere is nice, and I enjoyed my stay overall. I hope they can improve sound management and provide more towels to make the experience even better.

Good

The receptionist got my last name confused with a similar one but was quick to fix the issue. The hotel porter also helped me get a special charger since they have different outlets. The only bad things that I found in my room was a weird white powder in the folder under the tv and ants that suddenly appeared after I finished taking a shower. Overall, I had a pleasant sleep and a delicious breakfast.

It was a great experience in a great location.

It was like always an excellent stay. I highly reccomend if you are doing tourism or you are on the business trip. Centric. Very easy to get to places worth visiting as well as the business zones. Thank you to Bouchra for always wonderful service in housekeeping. Amazing staff at the reception desk. Top top.

I had no idea they provided room service. I had to ask on my 2nd day.

The staff was excellent, the lobby is nice. I wasn’t so happy with the room though: 1) the kettle was broken (the staff changed it quickly, so that speaks pretty highly of the good service) 2) the balcony door was broken and couldn’t lock (safety threat when sleeping). 3) wifi extremely weak 4) cups not super clean, one in a small storage next to the fridge wasn’t cleaned.

Je viens dans cet hôtel depuis plus de 20 ans. Il se dégrade de plus en plus. Literie OK climatisation aussi. Par contre la salle de bain est de plus en plus dégradée. Robinet rouillés, joint moisissure partout, bonde de lavabo rouillé...... J espère avoir la prochaine fois une chambre et une salle de bain correct. Pascal

Room was spacious but several problems. Sink plug did not work, pillows were like rocks, neither wifi did not work in our room 602, breakfast was not very good lots of choice but not great. View from our room was spectacular. Staff were very friendly and helpful

For some reason, our breakfast was not included and Haffsa the IT manager very kindly offered 1 breakfast as gesture of goodwill. She was very polite and professional. Also housekeeping was excellent especially the lady Bauchra was particular about the cleanliness and kept the room spotless. Highly recommended. Will go there again

Hotel war Unterkunft war gut. Beim Frühstück kann man schneller abräumen und die Tische besser sauber machen

A great location close to medina, train station and main part of city. Clean and nicely appointed room.

Amazing service and beautiful hotel

The hotel area was safe enough, around the hotel didnt seem to have much dining restaurants close by.

Beautiful stay. Convenient location, close to lots of shopping and dining options and walkable to tourist sightseeing options. The staff was friendly and courteous. Our rooms were beautiful, very clean and smelled wonderful. Wish we had another day to spend here because the hotel was wonderful!

Cauchemar, pas de service de pressing, des heures à attendre aprés chaque demande obligé de courir partout pour obtenir une réponse a fuir!!!

The hotel was for us an excellent choice. Its staff went to great lengths to help us out making our stay most enjoyable.

It was the first day we arrived in Casablanca. We got a room and then I found that there was a broken mirror on the clothset so I notified the staff and requested for a new room. Apparently, we have to wait for an hour for a new room and we are very tired from the traveling from the airport and needed to use the bathroom.

Purtroppo, la mia esperienza presso [Nome dell'Hotel] non è stata all'altezza delle aspettative. L'hotel necessita sicuramente di una ristrutturazione: le strutture mostrano segni evidenti di usura e la pulizia lascia molto a desiderare. La colazione è stata deludente, con cibi di scarsa qualità. Ogni giorno ci siamo trovati a dover chiedere più volte una spremuta d'arancia, nonostante il Marocco sia famoso per le sue arance fresche e succose. Questo è stato frustrante e ha contribuito a un inizio di giornata poco piacevole. Inoltre, il bagno presentava problemi: la doccia perdeva acqua, causando allagamenti che hanno reso l'uso del bagno scomodo. Ogni mattina chiedevamo di avere a disposizione delle bustine di caffè da diluire, ma dopo ripetute richieste, abbiamo perso la speranza di vederle. In conclusione, non possiamo consigliare questo hotel. Ci sono sicuramente molte altre opzioni a Casablanca che offrono un servizio e strutture migliori. Non torneremo!