ソフィテル マラケシュ パレイス インペリアル & スパ

落ち着きがあり、予想以上によい施設でした。フナ広場は徒歩圏内です。

Excelente

Clean rooms and environment, polite, helpful staff, restaurants, and access to transportation. It offers an aura of elegance.

High end feel to the hotel, food options are not super friendly for vegetarians or just don't taste good (might not be an issue for others). Really need to invest in good food to get that final star from me. Otherwise, very professional, very classy. Spa / massages were excellent.

Ruidosa, alfombra sucia, baño deteriorados.

Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel

The room left much to be desired. The toilet was located just as you enter the room; there was no wash basin in the toilet to wash your hands. The shower was in the bedroom and to wash your hands after using the toilet, you had to go to the bedroom. To pay $466 USD for such a room is not good. Staff were ok and the location of the hotel was central and excellent, I will not return to stay there in such a room. Expedia should describe properly if a room is not what is generally to be accepted.

We loved this hotel. It was a short walk from the city centre.

Good location and excellent facilities

Amazing!!

Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.

Excelente hotel increibles instalaciones y maravillosa atencion

Juste magnifique!

The staff have a lot to learn about hospitality especially in the reception You earn a good review by providing a good service, you don’t beg for it

En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.

Ok

Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon

Bonjour, Le séjour fut agréable. Je voudrais remercier spécialement Oussama pour son professionnalisme et sa gentillesse. Philippe SINGER

Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.

Love the heated pool and the location!