Sofitel Marrakech Palais Imperial & Spa

Hotels
8.2
/10
Very Good
620 reviews

What Guests Say About Their Stay

Naryis

10.0
/ 10
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel

Roberto

10.0
/ 10
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.

Karen

10.0
/ 10
This was a beautiful hotel and the staff were very friendly and helpful. I would highly recommend this hotel and definitely would stay here again
In the Area
See Map
Rue Harroun Errachid, Quartier de l Hivernage, Marrakesh, Marrakesh-Safi, Morocco, 40000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Sofitel Marrakech Palais Imperial & Spa is located in area / city Marrakesh. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sofitel Marrakech Palais Imperial & Spa

Rue Harroun Errachid, Quartier de l Hivernage, Marrakesh, Marrakesh-Safi, Morocco, 40000
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Discover More About Sofitel Marrakech Palais Imperial & Spa

Location


Sofitel Marrakech Palais Imperial & Spa is located in area / city Marrakesh.

About Sofitel Marrakech Palais Imperial & Spa

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sofitel Marrakech Palais Imperial & Spa exclusively for you.

Sofitel Marrakech Palais Imperial & Spa is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Sofitel Marrakech Palais Imperial & Spa.

All facilities in Sofitel Marrakech Palais Imperial & Spa

Others Sofitel Marrakech Palais Imperial & Spa
Others

Things to Do

  • Hot tub
  • Outdoor pool
  • Indoor pool
  • Garden
  • Shops
  • Beach umbrella
  • Barbecue
  • Turkish bath
  • Spa
  • Health club
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Elevator
  • Coffee/tea in lobby
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Nightclub
  • Snack bar

Business Facilities

  • Business center
  • Meeting facilities
  • Conference room
  • Meeting rooms
  • Conference rooms

Family-friendly Facilities

  • Kids club
  • Babysitting & childcare (surcharge)
  • Children games
  • Children pool

Transportation

  • Limo or town car service
  • Area shuttle with surcharge
  • Valet parking

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Souvenir shop

Sports and Recreations

  • Game room
  • Fitness center
  • Billiard

General

  • Banquet
  • Terrace

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Accommodation Policy & General Information in Sofitel Marrakech Palais Imperial & Spa

Important Note
  • Fee for buffet breakfast: approximately MAD 300 per person
  • Airport shuttle fee: MAD 600 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

The listed airport shuttle fee applies per vehicle, one-way, for 3-4 passengers. The fee is MAD 500 per vehicle, one-way, for 1-2 guests.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • This property charges fees to access the spa services.
  • This property charges fees to access So Lounge on weekends and during special events.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sofitel Marrakech Palais Imperial & Spa
157
Number of floors in Sofitel Marrakech Palais Imperial & Spa
5
Another facilities in Sofitel Marrakech Palais Imperial & Spa
Hot tub, Outdoor pool, Indoor pool, Garden, Shops

Frequently asked question in Sofitel Marrakech Palais Imperial & Spa

What are available facilities at Sofitel Marrakech Palais Imperial & Spa?
There are top facilites at Sofitel Marrakech Palais Imperial & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sofitel Marrakech Palais Imperial & Spa?
The standard check-in time at Sofitel Marrakech Palais Imperial & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sofitel Marrakech Palais Imperial & Spa provide breakfast?
Yes, Sofitel Marrakech Palais Imperial & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sofitel Marrakech Palais Imperial & Spa?
Sofitel Marrakech Palais Imperial & Spa is a 5.0-star hotel.
How many floors does Sofitel Marrakech Palais Imperial & Spa have?
Sofitel Marrakech Palais Imperial & Spa has 5 floors.
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More Reviews from Other Guests in Sofitel Marrakech Palais Imperial & Spa

8.2
Very Good
From 620 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

9.2

Service and Facilites

8.0

Sort by
Most Relevant
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Traveler Reviews Sofitel Marrakech Palais Imperial & Spa

Number of reviews per page
20
40
Top reviews
Jagmeet
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

High end feel to the hotel, food options are not super friendly for vegetarians or just don't taste good (might not be an issue for others). Really need to invest in good food to get that final star from me. Otherwise, very professional, very classy. Spa / massages were excellent.
Naryis
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Read More
Kalam
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room left much to be desired. The toilet was located just as you enter the room; there was no wash basin in the toilet to wash your hands. The shower was in the bedroom and to wash your hands after using the toilet, you had to go to the bedroom. To pay $466 USD for such a room is not good. Staff were ok and the location of the hotel was central and excellent, I will not return to stay there in such a room. Expedia should describe properly if a room is not what is generally to be accepted.
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Lucy Therese
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We loved this hotel. It was a short walk from the city centre.
Manishkumar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good location and excellent facilities
Roberto
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
azzeddine
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The staff have a lot to learn about hospitality especially in the reception You earn a good review by providing a good service, you don’t beg for it
Adam
icon-Business
Business
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Read More
Mariana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Love the heated pool and the location!
Sean
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Fantastic facilities, service and location. Will be back again soon.
Jonathan
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Amazing service, clean rooms, and super convinient
Tristram James
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
Read More
Houman
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Overall, I was pleased with the hotel.
Ahmed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Amazing experience
Fletcher
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Excellent - a must for any stay in Marrakesh ! Hotel and staff are amazing.
Shaheen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Read More
Sophie
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere. However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience. A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
Read More
Karen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

This was a beautiful hotel and the staff were very friendly and helpful. I would highly recommend this hotel and definitely would stay here again
Zachary
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Poor check-in experience and I was actually asked to exit the pool aggressively because I was wearing a shirt. The individual I was dealing with just kept saying it was forbidden and when I asked why, he simply said it’s forbidden that’s all you need to know. Once I talked to our actual server (who was apologizing profusely on behalf of the other gentleman), and I explained to him that it was to keep the sun off of me and was a quick-dry water shirt, he went “oh” and talked to his manager who then agreed to let me in the pool with my shirt on. English is definitely a barrier and the whole experience was certainly off-putting and slightly embarrassing with everyone around and witnessing the entire ordeal, especially for this caliber of hotel. They also went after a couple of other individuals for various issues while I was there as well. Rooms were great but I might choose another hotel next time I’m looking for a place to stay nearby.
Read More
rashida
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Most amazing place I’ve ever stayed. I left feeling inspired and thankful for such an amazing experience.
Number of reviews per page
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40

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Others 4 Sofitel Marrakech Palais Imperial & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 620 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

9.2

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sofitel Marrakech Palais Imperial & Spa

Number of reviews per page
20
40
Top reviews
Jagmeet
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

High end feel to the hotel, food options are not super friendly for vegetarians or just don't taste good (might not be an issue for others). Really need to invest in good food to get that final star from me. Otherwise, very professional, very classy. Spa / massages were excellent.
Naryis
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Read More
Kalam
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room left much to be desired. The toilet was located just as you enter the room; there was no wash basin in the toilet to wash your hands. The shower was in the bedroom and to wash your hands after using the toilet, you had to go to the bedroom. To pay $466 USD for such a room is not good. Staff were ok and the location of the hotel was central and excellent, I will not return to stay there in such a room. Expedia should describe properly if a room is not what is generally to be accepted.
Read More
Lucy Therese
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We loved this hotel. It was a short walk from the city centre.
Manishkumar
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Good location and excellent facilities
Roberto
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
azzeddine
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The staff have a lot to learn about hospitality especially in the reception You earn a good review by providing a good service, you don’t beg for it
Adam
icon-Business
Business
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Read More
Mariana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Love the heated pool and the location!
Sean
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Fantastic facilities, service and location. Will be back again soon.
Jonathan
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Amazing service, clean rooms, and super convinient
Tristram James
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
Read More
Houman
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Overall, I was pleased with the hotel.
Ahmed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Amazing experience
Fletcher
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Excellent - a must for any stay in Marrakesh ! Hotel and staff are amazing.
Shaheen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Read More
Sophie
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere. However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience. A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
Read More
Karen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

This was a beautiful hotel and the staff were very friendly and helpful. I would highly recommend this hotel and definitely would stay here again
Zachary
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Poor check-in experience and I was actually asked to exit the pool aggressively because I was wearing a shirt. The individual I was dealing with just kept saying it was forbidden and when I asked why, he simply said it’s forbidden that’s all you need to know. Once I talked to our actual server (who was apologizing profusely on behalf of the other gentleman), and I explained to him that it was to keep the sun off of me and was a quick-dry water shirt, he went “oh” and talked to his manager who then agreed to let me in the pool with my shirt on. English is definitely a barrier and the whole experience was certainly off-putting and slightly embarrassing with everyone around and witnessing the entire ordeal, especially for this caliber of hotel. They also went after a couple of other individuals for various issues while I was there as well. Rooms were great but I might choose another hotel next time I’m looking for a place to stay nearby.
Read More
rashida
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Most amazing place I’ve ever stayed. I left feeling inspired and thankful for such an amazing experience.
Number of reviews per page
20
40