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Sofitel Marrakech Palais Imperial & Spa
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Sofitel Marrakech Palais Imperial & Spa
Hotels
8.2
/10
Very Good
596 reviews
What Guests Say About Their Stay
Edwin
10.0
/ 10
Beautiful property with very friendly staff. Would highly recommend and certainly stay again!
velmurugan
10.0
/ 10
Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out.
All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special
m
10.0
/ 10
Everything was lovely....except....both mornings that I was there, there was a knocking sound at 6:30 am which woke me, which sounded like someone was already doing works in the rooms above me. I complained the second morning. The location is very convenient, everyone was very friendly, and the service was excellent.
In the Area
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Rue Harroun Errachid, Quartier de l Hivernage, Marrakesh, Marrakesh-Safi, Morocco, 40000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Sofitel Marrakech Palais Imperial & Spa
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Per room per night (excl. taxes & fees)
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What's around Sofitel Marrakech Palais Imperial & Spa
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Rue Harroun Errachid, Quartier de l Hivernage, Marrakesh, Marrakesh-Safi, Morocco, 40000
Discover More About Sofitel Marrakech Palais Imperial & Spa
Location
Sofitel Marrakech Palais Imperial & Spa is located in area / city Marrakesh.
About Sofitel Marrakech Palais Imperial & Spa
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sofitel Marrakech Palais Imperial & Spa exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Sofitel Marrakech Palais Imperial & Spa.
All facilities in Sofitel Marrakech Palais Imperial & Spa
Others
Things to Do
- Hot tub
- Outdoor pool
- Indoor pool
- Garden
- Shops
- Beach umbrella
- Barbecue
- Turkish bath
- Spa
- Health club
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Tours
- Multilingual staff
- Laundry service
- Newspaper in lobby
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Elevator
- Coffee/tea in lobby
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Nightclub
- Snack bar
Business Facilities
- Business center
- Meeting facilities
- Meeting rooms
- Conference rooms
- Conference room
Family-friendly Facilities
- Kids club
- Babysitting & childcare (surcharge)
- Children games
- Children pool
Transportation
- Limo or town car service
- Area shuttle with surcharge
- Valet parking
Nearby Facilities
- Hair salon
- ATM/Banking
- Souvenir shop
Sports and Recreations
- Game room
- Fitness center
- Billiard
General
- Banquet
- Terrace
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in Sofitel Marrakech Palais Imperial & Spa
Important Note
- Fee for buffet breakfast: approximately MAD 270 per person
- Airport shuttle fee: MAD 30 per vehicle (one way)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MAD 28.60 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property charges fees to access So Lounge on weekends and during special events.
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. This property charges fees to access the spa services.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sofitel Marrakech Palais Imperial & Spa | 157 |
Number of floors in Sofitel Marrakech Palais Imperial & Spa | 5 |
Another facilities in Sofitel Marrakech Palais Imperial & Spa | Hot tub, Outdoor pool, Indoor pool, Garden, Shops |
Frequently asked question in Sofitel Marrakech Palais Imperial & Spa
What are available facilities at Sofitel Marrakech Palais Imperial & Spa?
There are top facilites at Sofitel Marrakech Palais Imperial & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sofitel Marrakech Palais Imperial & Spa?
The standard check-in time at Sofitel Marrakech Palais Imperial & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sofitel Marrakech Palais Imperial & Spa provide breakfast?
Yes, Sofitel Marrakech Palais Imperial & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sofitel Marrakech Palais Imperial & Spa
Other sources (596)
8.2
Very Good
From 596 reviews
Cleanliness
8.6
Room Comfort
8.4
Location
9.2
Service and Facilites
8.0
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Traveler Reviews Sofitel Marrakech Palais Imperial & Spa
Number of reviews per page
20
40
Top reviews
roderick
Leisure Family
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff.
They should realise that the guests are their most important asset and attend to them with a little more alacrity
abderrazak
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre
Edwin
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Beautiful property with very friendly staff. Would highly recommend and certainly stay again!
Michael
Business and Leisure
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Great value.
Jocelyn
Leisure
4.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond.
The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed.
The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
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rusmir
Business and Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Breakfast was amazing, mattress horrible. They moved us to different room it was slightly better
Elise
Leisure Family
2.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Le service pourri sa vaut pas le prix trop d attente pour avoir la chambre
Chaque choses trop long
velmurugan
Friends and Family
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out.
All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special
mithu
6.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
You need to be careful about their charges. My room was paid in advance via Expedia. I had to pay only local tax. They took the credit card info as a hold and one day after I see that they have charged the whole amount t again via my credit card. Fortunately I was coming back to Marrakech again and complained and they reversed the charge. If I left the country I’m sure it would have been a headache to get a refund. Please make sure that they do not double charge you.
Other than that the service was good.
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m
10.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Everything was lovely....except....both mornings that I was there, there was a knocking sound at 6:30 am which woke me, which sounded like someone was already doing works in the rooms above me. I complained the second morning. The location is very convenient, everyone was very friendly, and the service was excellent.
Youssef
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Amazing hotel with wonderful staff
Michael
Business and Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Wonderful.
Shabaz M
Friends and Family
8.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Staff at the hotel are way laid back, no rush in getting things solved especially when you need to get things done.
Verified traveler
Friends and Family
10.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
This property was absolutely dreamy. The best service, incredible breakfast, lovely dinner and music. The pools are gorgeous and located in a peaceful area of the city close to so many restaurants.
Mamadou
Business and Leisure with Partner
6.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Beautiful place just wish the staff was more helpful and assisting towards clients needs.
SHASHI
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Excellent property, very good breakfast
Duncan
Leisure with Friends
8.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill.
Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible.
I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
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roderick
Business and Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
The best equipped for our needs
Neil
6.0
/10
Reviewed 37 week(s) ago
Hotels.com verified review
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use.
We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good.
In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
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Thamir
Leisure with Children
6.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
LIKED: super friendly staff and helpful, location is great, beautiful grounds
DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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