メルキュール アムステルダム シティ ホテル

Excellent service When I arrived at Amsterdam airport with KLM on 3rd March, I found KLM had lost my suitcase. I was depressed and confused badly because this is my first experience in my life. And KLM was not keen to settle this issue down immediately. I had to leave the airport for the hotel. The gentleman at the hotel's reception on that day was very kind enough to understand my hard situation and give me some possible options ( He even gave me a tooth blush) for instace, such as providing me the information where I can buy clothes. On the next day, I was informed that my luggage had been found and on the way to Amsterdam. I wanted to received my luggage by myself. However I had to go out to see my customer. I asked the hotel to help me by receiving my luggage on behalf of me. What happened? The lady at the reception, Ms. Issa, kindly made a call to KLM and arranged everything! Amazing! And the other gentleman also tried to help me. When I came back hotel from the customer, a gentleman at the reception whom I never met, informed me that my suitcase had been delivered to my room. never asked him if the hotel had received my suitcase already or not. Without asking, he informed us because I believe he knew how depressed I was. What a wonderful team this hotel has! I can bet you will be happy with their extremely excellent service.

清潔で新しい感じのステキなホテルでした。０階にはゆったりくつろげる気持ちのよいスペースがあります。周りは公園などが多く静かな場所です。朝には、最寄のOveramstelの駅まで、無料のシャトルバスが出ています。レンタルサイクルもあります。ルームキー(カード）をボックスに入れるだけのFastチェックアウトできます。近くにスーパーなどは無いので、ライ駅近くのスーパーを利用しました。ホテル内にも少し割高ですが、飲み物や軽食を買える売店があります。 今回は利用できませんでしたが、オランダ式のサウナもありました。 また泊まりたいホテルです。

Nice room, and had a view over the city horizon. Used the sauna in the morning, which they turned on for me. Good customer service, they were always available for questions and a helping hand. We also stored our luggage after check-out, which helped us a lot since our plane left in the evening. Nice distance from the metro and the city center. Would recommend staying here!