ホテル エステラル ミラフローレス

評価できる点 １．ロケーションが良い。 　　ラルコーマルに徒歩で行かれるし、近くにおいしいレストランや、スーパーがある。 ２．プレミアムスイートは価格の割に設備が整っている。ジェットバス付バスタブや、サウナがある。ただしサウナはぬるい。 評価できない点 １．ホスピタリティを感じない。 　　到着時我々は３人で６個のスーツケースを持っていたが、ポーターによるサポートは一切なく自分で部屋に運んだ。 　　フロントデスクに質問しても、やる気のない態度で回答もぞんざいであった。 ２．フロントデスクにレストランへの送迎の車を依頼したが以下の問題があった。 　1) 時間を指定したにも関わらず３０分近く遅延し、レストランの予約時間に間に合わなかった。 　2) フロントデスクで聞いた金額と運転手が提示した金額が異なり、我々はより多くの金額を支払う必要があった。 　3) 上記を踏まえ、ホテルからリマ空港への送迎のホテルへの依頼はあきらめ、自分たちでタクシー会社に連絡して送迎車を手配した。 ３．小さいプール、少ないベッドや椅子 　　プールがあまりにも小さく、またプールサイドのベッドや椅子もあまりにも少なく満員だったので、利用を諦めた。

It was beautiful! Roof top bar was beautiful and beds were lovely

A localização do hotel é excelente, pode-se fazer muitos passeios a pé a curta distância. Supermercado a uns 150 metros. Casas de câmbio, comércio, farmácias, restaurantes, padaria e lanchonetes ao lado ou em ruas próximas. A estrutura do hotel, contudo, é bem simples, mais pra um 3 estrelas. O hall dos apartamentos é de carpete, com um odor ruim de umidade/mofo que pode incomodar quem sofre de alergias. Apartamento amplo mas que mostra sinais de idade (piso interno não era de carpete). As tomadas estavam ruins, com dificuldade de segurar os carregadores de celular (que ficavam caindo). Café da manhã regular, sem nada de excepcional. Equipe atenciosa. O que é mostrado na descrição/fotos do hotel leva a crer que ele é mais equipado e luxuoso do que na realidade o é. A estadia não foi ruim, mas gerou uma certa decepção. Em um retorno a Lima eu provavelmente buscaria uma opção de hotel de rede na mesma região.

El hotel es bueno, ubicación perfecta, camas cómodas. El internet es muy malo, nunca funcionó

The issue there is the noise. They should have the anti impact windows that prevent the noise to disrupt your sleep. The restaurant had only one person to attend the tables. The WiFi was weak.

Convenient location, transportation

Very good breakfast option

Exelente servicio instaciones limpia cómoda, buena comida

Muy buen hotel

El personal de recepción, son extraordinarias personas, tuve un problema con la aerolínea, y no podía hacer la llamada al call center y me ayudaron en la recepción a través de su teléfono celular, muchas gracias por sus atenciones

Front desk was not appreciative of our business, made us wait at 2:57 to check in until 3:15. When our door lock was broken we had to go down stairs 3 times before they sent someone and made us wait for an hour without offering a place to sit or refreshments. We weren’t told about boxed breakfast until we were checking out and never walked through the amenities. Room was clean and decent size. Breakfast was a good buffet and the area is decent.

Great location. Walking distance to everything fun including the Cat park!

Comfortable beds, very convenient location. Excellent breakfast with a view on top floor. Would stay again.

This was a wonderful place to stay with great food and exceptional service.

I have to wait until check in time to check in. First time happened to me

Good hotel in an amazing location for a fair price. Staff are very professional and helpful.

Great place to stay in Miraflores! Pool area is smaller than photo shows.

The location was fantastic and the room, even-though dated, was super clean, quiet and A/C worked well. We were four and had two very comfortable queen beds. The hotel staff was courteous and helpful and check-in/check out process quick. Definitively would recommend it and and stay here again.

The property is in need of a complete remake, as it is tired and dated, especially the bedrooms. Even the bathroom towels were old and hard. There was noise coming from the adjoining rooms during the night, which disturbed my sleep. The staff were pleasant though and the 21st floor restaurant and bar was comfortable, with nice views of the city.

We had amazing stay in this hotel. Staff was very nice all the time. Breakfast is superb.