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The staff were warm and accommodating, which I truly appreciated. However, during my stay, the room accommodation was disappointing and did not meet expectations. Instead of a proper comforter as advertised, only a thin blanket was provided, and the pillows were substandard and uncomfortable. The water pressure was very weak, and the surroundings were extremely noisy, with drilling going on during my stay. Overall, the amenities felt outdated, which significantly affected the quality and comfort of the experience.

Don’t come here expecting a nice room or even something comparable to the photos here.

They don't have towels ready in the room. Needed to ask for them.

Poor noise insulation. We can hear a lot of people walking, talking and laughing passing by our room. Other than that it was a good stay - comfortable beds. Staff are very accomodating.

Some areas of the hotel or surrounding ones played loud music till 4am … I had to get up at 5 for an early flight !!!

The staff is very respectful and service good but the family room where we booked needs to be maintained cleanliness. Needs to be sprayed with anti cockroach! Huge!

The hotel was clean as well as tbe room . Costumer service not helpful. The water that is coming from the faucet was dirty we have to buy water to use to brush our teeth and cleannourselves . Not able to shower.

I recently stayed at this hotel and gave it a 3/5 rating. The room itself was great—spacious, comfortable, and AC was great—but unfortunately, it wasn’t as clean as I would have expected. There were some areas that clearly needed attention, like cobwebs and dust. The sliding door to the balcony could not be opened unless you pry it open, and if you do indeed open it, it will take you a couple of minutes to close it back again. The real downside, however, was the parking situation. While the hotel offers self-parking, the lot was often full of business vehicles from other businesses in the lot (it was being shared by ~5 businesses) and didn’t have designated parking for hotel guests. To make matters worse, the parking attendant was rude and unhelpful, which was a frustrating experience. If the cleanliness and parking situation were improved, this could be a solid place to stay, but as it is, I can only rate it as average.

Excellent

They should be specific with what they advertise online , like the pool is not included.staff not friendly... most of all the room is terrible theres cockroach!

Check in and check out process takes too much time.

The room was not clean, had an oader and there was no hot water. When I decided to leave the hotel they offered another room. It was cleaner than the previous room but still no hot water. The third room that they showed did have hot water. I did not stay at the hotel and I did not receive a refund. When leaving no help on carrying luggage out. Also no elivater so you have to use the stairs.

The customer service was excellent! Breakfast was outstanding

I liked the overall service very good and the pool nice but wish the pool had a divide from the bar

Small room, small washroom but large comfy beds. Aircon is fine, could be colder. Towels were terrible. Very clean rooms though no complaints on cleanliness. Had to pay extra for a roll away bed. Had to pay extra to check in 30 mins early. WiFi was good but only limited to one machine per person via some lame pieces of paper. TV is good. Can only have one keycard, not useful when you're staying as a family/large group. Lots of parking. Steps away from a mall and fast food. Things were under construction when we stayed, especially in the entrance. Didn't get to check out the pool.

Everything was good the staff was fantastic food was nice rooms were nice. Swimming pool was nice

The property is one of the better ones in the city, beung in the north it is a no frills hotel, clean, i rhink the showers could be better, no hot water. But being in province it is fairly decent place stay

one of the best hotels in Tuguegarao City.

The hotel is accessible to town. The service is good but airconditioning is too loud.

The hotel has a pool but the manangement won't allow guest from using it at night because there is no staff to take charge the filter. But anyway, i enjoyed the ambiance at their loan yard. My room may too small for all the single rooms i've tried before but it has complete ammenities and well equip bathroom.