トランジットモーテル - ホステル

I made reservations at this hotel and immediately canceled. I was denied a refund and found out they resold my room. This is called robbery by policy.

Clean room but smells terrible. The pillows smells no good (uu)

Great place to stay. Staff are amazing and very close to airport.

September 2025 I wanted to express my sincere appreciation for the exceptional service provided by your transit hotel during our recent stay. The receptionist was extremely courteous and accommodating, offering us a refreshing drink upon arrival and allowing us to extend our stay until 12noon on the same day. This flexibility was greatly appreciated, as it enabled us to relax and prepare for our onward journey. I also noted that your hotel offers airport pick-up and drop-off services to Mulifanua, which is a convenient amenity for guests. The receptionist's professionalism and friendly demeanor made our stay very comfortable, and I regret not catching her name to express my gratitude personally. Please extend my thanks to her for her excellent service. 🌟

Aircon was perfect, opposite the Samoa Beach Resort, close to airport, wharf, shops, restaurant's and etc Their Restaurant cooks beautiful dinner, staffs were brilliant especially that palagi and the staff from Satapuala at front desk, more shops at Mulifanua. Rooms were clean except one shower due to insects can access inside the rooms. Car park was good but people don’t know how to park. They are building the swimming pool hopefully it will be ready soon. There’s wifi at reception and restaurant area.

restaurant needs to be operational with more menus.

Not much

Its a Transit motel, close to the airport and mulifanua for the ferry to Savaii and happy with their service. Thank you.

This is hotel only good for people passing through. There was no internet service in the room which is a big inconvenience. No breakfast a

ROOMS ARE OK BUT THE STAFF ARE NO GOOD WHEN MY FIRST DAY OF MY CHECK IN, I WENT INSIDE TO OPEN THE ROOM I'M NOT HAPPY ABOUT THEIR FAMILY ROOM IT'S AT THE BACK,THE REASON IS THE WAY TO THE ROOM IS NO GOOD BECAUSE THEY DID THE SLIDE WAY FOR SUITCASE BUT THEY HAVE ANOTHER LIFT TO THE ROOM.THE REASON THAT I SAID THAT'S I FALL OVER INFRONT OF OTHER ROOMS.I HAD A BROKEN ARM FROM THEIR FROM THAT TIME TILL THE LAST DAY I DIDN'T SEE ANY OF THEM OR THE COUPLE THAT LOOK AFTER THE MOTEL,TO COME AND CHECK ME AND MY KID'S ABOUT MY ARM.NO ONE THAT'S WHY I SAID STAFF ARE NO GOOD.I SPENT 3 HOURS AT FALEOLO AIRPORT ANOTHER 6 HOURS AT MOTOOTUA HOSPITAL,LIKE I HAD NIECE'S TO HELP ME TOOK ME TO MOTOOTUA AND DROPPED ME AT THE MOTEL.PLEASE MY ADVICE IF YOU NEED MONEY BETTER LOOKAFTER PEOPLE NICELY I ALREADY TALKED TO THE OTHER GUY FROM PAGO2 NEED TO FIX THAT CEMENT IT NEEDS TO PUT THE HARD MAT TO LET PEOPLE KNOW THERE IS ANOTHER STEP.EVERYTIME THAT I WENT TO SAMOA OR COME BACK I TO STAY THERE FOR 1 OR 2 NIGHTS.ALSO YOUR BATHTOWELS PLEASE THEY ARE SMALL PLEASE NEEDS 2 ONE FOR HAIR AND FOR THE BODY IF YOU DON'T ORGANISE FACE WASHER,HAND TOWELS AND BATH MAT TOO.YOU DON'T NEED TO WAIT WHEN THE PEOPLE ASK PLEASE THATS THE WAY YOU TREATED PEOPLE.NEED TO CHECK PEOPLE IF THEY NEED SOMETHING ALSO THEIR FOODS THEY PUT FOODS ON THE MENU PAPER BUT WHEN WE ASK TO COOK AND THEY SAID IT'S NOTHING I DON'T KNOW WHY THEY WROTE ON THE MENU BUT IT'S NOTHING PLEASE NEEDS TO BE HONEST TO PEOPLE SOME KID'S THEY ARE SICK

Room was clean. The AC worked great!

Always a pleasure at this hotel. Everything is what you paid for. So convenient to the wharf and the airport and has a shuttle bus service as well. I just wish they have variety of foods including some salads. That said, their fried chicken is better than KFC. LOVE the place and the team❤️🙏

Rooms are great as always

Everything started fine, very friendly staff, quick check-in, convenient location and a shuttle to the airport. A nice meal from the restaurant too. It's when I woke the next morning and there were 100's of little black flies in the room that made me disappointed. Also when I took a shower the water sprayed everywhere, after which I discovered it was flowing into the bedroom! Just as well I didn't have things on the floor. Anyway get those things sorted and I would be happy to stay there again.

Close to airport and wharf. Very handy and has airport and wharf transfers!

I guess the price was a guide, but we wanted somewhere close to the airport on our last night in Samoa, for an early morning flight the next day. The room we were given was near the back of the property and the wi-fi didn't reach that far back, so no wi-fi. The room was very basic with no tea or coffee making facilities, no TV, one bath towel, no hand towel, and one pillow each with one of them so lumpy my wife used some clothes as a pillow. We did ask for a second bath towel. We ordered coffees in the restaurant and received beverages which tasted like they were made with instant coffee and sweetened condensed milk. They were so sweet they were undrinkable. Needless to say, we skipped the restaurant for dinner. To top things off, when were arose at 4:00 am to prepare for our flight, there was no hot water for a shower. When we complained of no hot water on our departure, there was no apology, no offer of a part refund, just a blank stare. The hotel served a purpose, but we would never stay there again.

It was ok

Friendly staff, good communication, tidy and clean room

It’s a transit hotel. There for a purpose for ferry and airport. No frills. Clean. Quiet, given location. A convenient place to rest for night.

Unfriendly staff at the reception. I respectfully inform them that I have an extra person and one fruit cake staff came with his price $200 to pay for the same room I slept with my sister and my dad. The fridge was dirty, and the air con was even working. Do better next time especially the customer service.