エラフ アヤッド ホテル

Firstly not recommended for elders with knee problem or walking issue,hotel is on a hill and shuttle service is a waste of time, when arrived I paid in advance for a good room gave me a room on 13 floor no escalator after 12 floor had to walk a floor up was told in morning will change room , morning came try to brush me off saying no rooms was not having it gave me a room on 12 floor ,carpet was dirty,5 night no room house if keeping called twice reception said some is coming, last day spotted room service told them off ,then gave me new towels and toilet paper and still no water bottles ,overall I only chose this thing was close and not on a very steep hill,don’t recommend to anyone really take your money and did not provide the service what was promised when I get back to uk will be claiming my money back

Staff are great Washroom is to small. 1 person can take shower barely. Wifi is extremely slow. You can't play youtube in the tv because it is unable to load the contemt because of slow connection

I didn’t have breakfast

Room was ok, no kitchen service was available.

I got allocated a disability room and when I entered the room I couldn’t even find towels !! There was a cockroach in the room too. Oh and the sink plug was broken so the sink wasn’t draining. I had to report all this to the reception. Absolutely horrible experience. Dont go.

Clean room, amazing staff. We dealt with Mr. MASLEH who was super nice and helpful and he helped resolve an issue which was from the website and it was not hotels fault, yet Mr. MASLEH helped us out. We must say Arab hospitality is sexond to none i would recommend this hotel for cleanliness and courteous service. Also the distance to HARAM from here is about 4 minutes and we enter MATAF / KABAA right away instead of going in circles. On exiting Umra from MARWA, it is still very close to get back to the hotel. And there are always golf kart like vehicles to take you up to the hotel. When i stayed on Ibrahim Khalil side, which was same distance to HARAM, I had to walk worth 1.5 Umras to do 1 Umra so it felt like doing 2.5 Umra. Doing Umra from this hotel was a breeze specially with family. It was totally worth it to stay at this hotel for convenience of Umra and HARAM access on top of great customer service and cleanliness and I highly recommend it and will stay again.

Location is good however it is located on up hill and makes it challenging to walk up. Golf carts runs but overloaded and unpredictable frequency. Break fast was good but timing were short & starts late. surrounding area was noisy as there is some AC system on rooftop of next door building making a lot of noise. For the price and location it is worth it. I would just not add breakfast add in when reserving again.

The rooms are not good condition rest room are also not good condition so small room WiFi is not working well and room service is poor there was a bad experience in Elef Ajyad hotel next time we are not booking in this hotel the beds are also not good condition

Very pleasant, the whole staff was really helpful and courteous. We shall return in future inshallah

Good price wise beautiful

Worst hotel ever in Mecca. Dirtiest hotel room you will ever see.

Everything is bad except the morning buffet.

Nice ,normal, thanks

It’s on steep , it’s hard to walk for old people. There is a short cut stairs as well. But again it’s hard for knee pain. Location very near. But steep. No golf cars.

Stay away!

Super bad service never ever again no room service if you’re needing any towels or room service you can call them 100 times never answer

Good service

Aslında 3. kez bu otelde kalıyorum. Diğerleri 2007 ve 2008 olması lazım. Eski yıllarda daha konforlu ve temiz bir otel vardı. Şimdi sanki kendi haline bırakılmış, bakımsız yetim gibi. Mesela yerdeki halılar çok pisti eski olabilir ama güzel bir temizlik yapılabilir. Klima harici herşey çok eski, eski olması problem değil ama bakımsız ve özensiz. İkinci kötü nokta gürültü. Eğer karşıdaki santral binasına bakan ve alt katlardaysanız hem santral gürültüsü hem de su tankerlerinin gürültüsü sizi uyutmayabilir. O da yine pencereler güzel yalıtımlı hale getirilse bayağı iyi olur. Ama otelin konumu fiyat performans açısından çok iyi. 5 dakika içinde Hareme ulaşıyorsunuz. Personel genelde iyi. Kibar ve yardımcı olmaya çalışıyorlar. Fakat kritik konularda çözüm sunamıyorlar. Mesela Ben 2 yataklı odadan 3 yataklı odaya geçtim ve fark ödedim. Sonra tekrar 2 odalı bir odaya geçtim. Ödediğim farkın bir kısmını almam gerekiyordu ama bilgisayar sistemi buna müsaade etmiyor dediler. Ve bu ücret iade edilmedi. Bu çok doğru bir yaklaşım değil.

The stated linear distance from this hotel to the Haram is somewhat misleading, as the hotel is situated on a mountain, with at least 200 meters involving a steep incline. However, the hotel offers an excellent golf cart service that operates 24/7, transporting guests to the Ajyad and Azizia cross streets, from where it’s a 5-minute walk to the Haram. The rooms are spacious, though the hotel and its amenities are quite old and could benefit from renovations. The staff are friendly, and overall, it’s a good option considering the price and location.

Rooms are good and well maintained. However bathrooms could have been a lot better. The golf cart ride services could have been more frequent.