Manazel Ajyad Hotel By Elaf

There is a severe staff shortage at this hotel. Since my flight was at 8:00 AM, I wanted to check out at 4:00 AM, but they informed me that no staff would be available before Fajr prayer (before 5:00 AM). The room given to us for the first two days was extremely small—there wasn't even enough space to stand after getting off the bed. The shower area was so cramped you couldn't move your arms, the closet door was broken, and water from the bathroom sink overflowed onto the entire floor. After I complained, they moved us to a new room on our last day, but that room's toilet flush was broken as well (though they fixed it after being notified). Since the hotel is located on a hill, going up and down is quite difficult. While all neighboring hotels provide timely electric cart services, this hotel's cart service is highly irregular—especially during prayer times, when carts are hardly available. Overall, the service and management are terrible. I strongly advise against staying at this hotel.

Pretty nice

The property is in terrible condition. My family and I had to run around at 2:00 after a long journey to find other accommodations. Pictures are old and not reflective of the property. There is mold in the bathrooms and carpets are disgusting and the rooms have a bad smell.

Lift was broken and my room was at 10th floor very horrible experience. Need compensation Move in and out from 10 th floor to down and going up very tiring. Pls compensate

It was the most terrible experience of our life. We paid more than $700 /night but the place was not even 1* The room was small, ants crawling and small washroom with no towels. We are both over 65 and hotel was on a mountain. We want a full REFUND.

Extremely disgusting place to stay... We booked a non-smoking room but they put us in a smoking room. I couldn't breathe and felt like I was suffocating in the tiniest hotel room... I did complain, but they said they had no other room available.. The bathroom had a strong smell of a toilet leak... It was so gross and they had an open shower with just a curtain slmost touching the dirty toilet. Never ever stay here!!!! The staff was also terrible and did not speak English..or pretended to.

Very bad hotel . And poor service. Only desk manager was nice guy.otherwise never recommend any one

Having stayed here previously, I had certain expectations based on earlier experiences. On this occasion, the reception service felt less efficient, and the rooms did not appear to have been updated. I share this feedback constructively and in the hope of seeing continued improvement.

I had a great stay at Elaf Ajyad Hotel. Everything was excellent from start to finish. The reception staff were very welcoming and professional, especially Anas,Turki and Abdullah, who were outstanding and always happy to help with anything.The kitchen workers were also very kind and helpful, and the room cleaning service was excellent. Highly recommend this hotel for anyone staying in Makkah as it’s very close and a buggy from the hotel to take them up and down.

There was no support

Very dirty, low quality furnished and poorly maintained room. Very small room with bathroom exceptionally tiny, even by small-room standards. The bathroom was cramped and poorly designed. The shower curtain constantly clung to me while bathing, and the toilet was placed so close to the wall that there was insufficient legroom, making it impossible to sit comfortably.

Cleaning part not the best, old furniture, and dirty carpet.

Cleaning isn’t the best and the hotel furniture was too old. Services wasn’t the best.

Run down condition

Firstly not recommended for elders with knee problem or walking issue,hotel is on a hill and shuttle service is a waste of time, when arrived I paid in advance for a good room gave me a room on 13 floor no escalator after 12 floor had to walk a floor up was told in morning will change room , morning came try to brush me off saying no rooms was not having it gave me a room on 12 floor ,carpet was dirty,5 night no room house if keeping called twice reception said some is coming, last day spotted room service told them off ,then gave me new towels and toilet paper and still no water bottles ,overall I only chose this thing was close and not on a very steep hill,don’t recommend to anyone really take your money and did not provide the service what was promised when I get back to uk will be claiming my money back

Staff are great Washroom is to small. 1 person can take shower barely. Wifi is extremely slow. You can't play youtube in the tv because it is unable to load the contemt because of slow connection

I didn’t have breakfast

Room was ok, no kitchen service was available.

I got allocated a disability room and when I entered the room I couldn’t even find towels !! There was a cockroach in the room too. Oh and the sink plug was broken so the sink wasn’t draining. I had to report all this to the reception. Absolutely horrible experience. Dont go.

Clean room, amazing staff. We dealt with Mr. MASLEH who was super nice and helpful and he helped resolve an issue which was from the website and it was not hotels fault, yet Mr. MASLEH helped us out. We must say Arab hospitality is sexond to none i would recommend this hotel for cleanliness and courteous service. Also the distance to HARAM from here is about 4 minutes and we enter MATAF / KABAA right away instead of going in circles. On exiting Umra from MARWA, it is still very close to get back to the hotel. And there are always golf kart like vehicles to take you up to the hotel. When i stayed on Ibrahim Khalil side, which was same distance to HARAM, I had to walk worth 1.5 Umras to do 1 Umra so it felt like doing 2.5 Umra. Doing Umra from this hotel was a breeze specially with family. It was totally worth it to stay at this hotel for convenience of Umra and HARAM access on top of great customer service and cleanliness and I highly recommend it and will stay again.