ノーサンバーランド ホテル

ハウスキーパー、ディドゥント、クリーンインクレディブル

Some unfriendly staff member. Crampy room. Lukewarm shower soon became just water.

エジンバラ大学に近く、値段も安い。近くに大きなスーパーマーケットがあるので買い物も便利。遮音が悪いのが少し気になるかな。

子供連れでしたが、エレベーターがなくて、しかも部屋が少し遠かったです。受付の方は、とても親切で小銭の両替や早い時間の荷物の預かりもしてくれました。また、ホテルの近くにバス停があり、頻繁に市内へのバスが来ておりとても便利でした。部屋はふつうです。Wifiを部屋で使うには別に料金が掛かりました。

始め、シャワーの栓が固くて、お湯がでませんでした。すぐにスタッフの方が対応してくれましたが。 サイトのホテルの紹介では、ドライヤーが借りれる、と表示されていたのですが、実際は前のお客さんが盗んだ(？)とかで、借りれませんでした。エレベーターがなかったので、大きなスーツケースなどを運ぶには不便だと思います。ロケーションも少々中心地から遠くて、結構歩きました。チェックインの時間に掃除が間に合ってなくて、鍵をもらって部屋に行ったときもまだ掃除中でした。朝食は、おいしかったです。

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Please do not be put off by the negative reviews. I was worried after checking the reviews after booking the reservation, but the hotel and room were clean. Fresh towels and sheets were provided. There is an electric kettle with supplies for making quick tea. There is good parking at the back, and a bus stop right in front of the hotel. It was not noisy. The staff and other guests were polite. The hotel also has a lovely little dining room. It is clearly stated that towels and bedsheets are replaced every other day, which we were fine with. The check-in and check-out process was quick and hassle-free. Overall it was a good deal.

The room was cozy, clean and spacious enough for the three of us, including my child. The only downside was the week pressure in the bathroom.

Clean room

⭐️ 1/5 – Absolutely disgraceful experience This was hands down one of the worst hotel stays I’ve ever had. From the moment we arrived, the staff made it very clear they did not want to attend to us. There was one Greek staff member in particular who was outright rude and dismissive. He seemed to live in what looked like a room next to reception and acted as though coming out to do his actual job was a personal inconvenience. Our room was NEVER cleaned in the four days we stayed. Not once. For £307 for three nights, the bare minimum expectation would be a made bed and fresh towels daily. Instead, we were met with attitude when we asked at reception. We were told, with visible annoyance, that towels would only be changed if we threw them on the floor. We did exactly that and guess what? Still no towel change. I had to repeatedly ask for clean towels just to shower, and each time I was made to feel like I was asking for something unreasonable. The attitude was shocking. The cleanliness was beyond unacceptable. The cleaners are clearly not doing their jobs. The two coffee mugs provided were filthy. I will be attaching photos because it was genuinely disgusting. The toilet was dirty, surfaces were dirty, everything felt unclean. This was not a hotel-level standard by any stretch. The whole place felt more like a poorly run house share or room accommodation pretending to be a hotel.

Genuinely the worst experience I have had at a hotel. I haven’t felt so uncomfortable in my life in another accommodation. The person at the main reception had no respect and an attitude problem from the moment we walked in. When we got to the room, there was an unknown red substance on the wall, hair in the bed and on a freezing cold night in Scotland, no working radiator. I made them aware of this issue, they provided me a small heater. I advised I couldn’t leave it on all night and the response I got was an abrupt ‘sorry about that’ as he walked out the room. I was expecting at the very least a sincere apology and a room change but this was never offered and just assumed we would be happy with a tiny heater. As my partner and I were VERY uncomfortable and couldn’t stay in a room without a working radiator, we made the decision to go home a night early. When I handed the keys back, the attitude we got from the owner and disgusted look was horrible. I let him know I was uncomfortable and unhappy and that Expedia have contacted him to resolve this multiple times but he refused their calls. If you ever come to Edinburgh, never even think about this hotel. The worst one I have ever been to. Save your money or spend on a better place. It’s worth it.

Staff at the reception is not very welcoming. Was very harsh with us. Our first visit to Scotland and our stay was a very bad experience. Only once in 4 days of stay the housekeeping person came to clean and did not change the sheets on the bed at all. Very bad experience.

The check in was pretty easy but the staff could have been more friendlier. All the expectations in the room were good but I wish there was a microwave at least downstairs for us to use. Room service was good.

Sauberes Zimmer mit Handtüchern und Duschutensilien. Leider war das Zimmer auf der Straßenseite und durch die einfachverglasten Fenster und den vielen Verkehr recht laut.

Rent værelse. Bussen går lige uden foran hotellet til den centrale station i Edinburgh

Nice location , clean rooms and lots of space Only thing is the showers were not very powerful at all

Ratings above tell the whole story

Not even a b and b standard . More like a youth hostel .

Good connectivity. Spacious room

Microwave was removed from property, listing said it had microwave and refrig. The fridge was downstairs in dining room that was shared with all guests at hotel. Caused a huge inconvenience as we were unable to put things in the fridge after 10p and had no microwave to reheat. The prices were tripled because of the festival . The internet was out half of our time there. These 2 things caused us extra expenses (not able to eat left overs, had to pay for out of the country internet services while the internet was out) that we weren’t prepared to pay. Manager was no help with directions how to use bus services and was extremely rude. Housekeeping services were every other day. The housekeepers were awesome but the manager wasn’t available at the desk before 11a and after 10pm. I wouldn’t stay here again. 8 nights equaled $3,000 American dollars with no internet and no microwave . No fridge in room as claimed on sight. Will be filing a complaint with Expedia.