Northumberland Hotel

The room was not clean, first indicated by the stains on the sheets and the duvet. The wallpaper in the bathroom were coming off the walls, particularly around the toilet, seemingly due to water damage of some kind (this was a general thing in the bathroom). The shower itself was separated from the toilet which was odd particularly considering the floor in the room was all carpeted. The bed was NOT fit for two people and my partner ended up sleeping on the floor one of the nights due to the limited space. The curtains were quite far from the wall resulting in the sun shining directly in your eyes the second it started rising and even during the night it was quite bright. Overall I would not recommend this hotel mainly due to cleanliness and poor sleeping conditions.

Bus located right outside making it easy to get to and from for sightseeing. Bed was comfortable.

We like the room very much.

We were only given one key for three adults. There was rarely anyone at the front desk, so we couldn't check out properly or ask questions when needed. The website also does not mention that there are no elevators, which would have been helpful to know before booking. On the positive side, the room was clean, and the location was convenient, with a bus stop directly in front of the hotel.

Not accessible too many stairs

Clean facility but had a smell throughout hallways. Water pressure was poor and not very hot water. Buses running on street close by and very reliable. Bus info supplied by hotel

Plug socket sparked and started crackling so took phone of charge. Tried to turn shower on and electrics tripped and hasn’t worked since 23.00. Main light works so assuming it’s not connected to the rooms electrics since: Tv, kettle, chargers, lamps, shower and extension leads won’t work at all. Showers won’t work and no hot water. Reception man said there was fire day before so getting things back and running. Didn’t find out until we checked in and no prior messages or emails indicating this. Absolutely horrendous time here.

Hotel was good but the only downside was that the room service people didn’t do the work properly, they would tidy up and refill the tea n coffee but not change the used cups or wash them, also they didn’t hoover the floor at all, we stayed there 3 nights.

I booked a double bed en-suite room. I was initially offered a room with a separate external bathroom, then a small room with an en-suite when I questioned why it is different from my booking. This room was subpar, noisy and uncomfortable beds. Shower was limp. Door to toilet did not close and was hanging by a thread for want of a better expression. In summary, it’s a NO.

clean room| shower head didn’t work correctly | overall good

Clean enough inside but very thin walls allowing noise to travel And no option for breakfast

Good, what expected

Nice

Great location clean and tidy

My room was clean, acceptable and the bed was comfortable but had no heating upon arrival and for the first night. While the staff did find me a fan heater and then an electric heater, along with an extra quilt upon request it was not ideal. Also the walls are paper thin as I could hear next doors antics in the middle of the night, as well as people shouting and drunk. The second night he had got my heating working but was also extremely noisy all evening people arguing next door.

People running and shouting in the hall. Then banging on our door at 2am. No hairdryer so couldn't get ready for work

.

Please do not be put off by the negative reviews. I was worried after checking the reviews after booking the reservation, but the hotel and room were clean. Fresh towels and sheets were provided. There is an electric kettle with supplies for making quick tea. There is good parking at the back, and a bus stop right in front of the hotel. It was not noisy. The staff and other guests were polite. The hotel also has a lovely little dining room. It is clearly stated that towels and bedsheets are replaced every other day, which we were fine with. The check-in and check-out process was quick and hassle-free. Overall it was a good deal.

Clean room

⭐️ 1/5 – Absolutely disgraceful experience This was hands down one of the worst hotel stays I’ve ever had. From the moment we arrived, the staff made it very clear they did not want to attend to us. There was one Greek staff member in particular who was outright rude and dismissive. He seemed to live in what looked like a room next to reception and acted as though coming out to do his actual job was a personal inconvenience. Our room was NEVER cleaned in the four days we stayed. Not once. For £307 for three nights, the bare minimum expectation would be a made bed and fresh towels daily. Instead, we were met with attitude when we asked at reception. We were told, with visible annoyance, that towels would only be changed if we threw them on the floor. We did exactly that and guess what? Still no towel change. I had to repeatedly ask for clean towels just to shower, and each time I was made to feel like I was asking for something unreasonable. The attitude was shocking. The cleanliness was beyond unacceptable. The cleaners are clearly not doing their jobs. The two coffee mugs provided were filthy. I will be attaching photos because it was genuinely disgusting. The toilet was dirty, surfaces were dirty, everything felt unclean. This was not a hotel-level standard by any stretch. The whole place felt more like a poorly run house share or room accommodation pretending to be a hotel.