This is 3rd time we're staying in Fairmont SG for new year eve and we had high expectations. But unfortunately it turns out to be just okay-ish stay. We booked room with marina view (room 1532) and problem comes right after check in. First, the lightings in the cupboard are flickering/flashing. Called front desk for checking only for engineering team comes like 30 minute later and we need to waste our time waiting for him to fix the issue (he brought ladder and climb to the ceilings and check electrical cablings there). Second issue later that night, the water pump (they don't provide bottled water anymore but a filtered drinkable water pump in the cupboard-dripping and leaking all to the floor. We had to put the floor mat to stop the water further. This is the 5 star hotel with 2k dollar per day room was like. Bad. Experience. The next day we put a note on paper for housekeeping to provide extra floor mat but didn't given any. Not to mention the front desk registering us on check in didn't bother to show where the swimming pool/gym/lifts/offer help with luggage-just a cold arrogant face for the guests. We think 3 times stayed here is enough, next visit will avoid Fairmont. The only plus point as usual is the location very strategic with City Hall MRT just below the hotel.
