モーベンピック ホテル デュ ラック チュニス

Mi dispiace ma é stata una pessima esperienza. Camera a 19 gradi, abbiamo chiamato tre volte la reception hanno temporeggiato fino a che dopo che siamo scesi dicendo che avremmo cambiato camera ci hanno detto che era un problema di tutto l'hotel. Niente ciabattine in camera. Letto scomodissimo, molle nella schiena. Ristorante a la carta con 15 gradi, porte spalancate. Chiesto birra e mi hanno detto che non la avevano e l'ho vista sul menù (non alcolica). Calamari sul piatto freddi, pane freddo. Nessuna possibilità di mettere il conto sulla camera. Un vero disastro. Decisamente sotto le aspettative.

Very clean

La chambre est parfaite, le personnel très gentil et les equipments au top.

La chambre était impeccable et le personnel très courtois.

The room had a strong toilet smell that made it very uncomfortable to stay in. The staff were unprofessional and argumentative, even when the breakfast order was clearly wrong. Service was poor overall, and the hotel did not feel welcoming or well managed. Definitely not worth the price, and I would not recommend staying here.

Staff were very accommodating

Very bad behavior from the employees

We had a wonderful time at this business hotel as a family. It’s conveniently located near both the city centre and tourist hotspots. One of the receptionists, Aymal, truly went above and beyond. We met him by chance at a bar and he even drove us back at the end of the night. The staff and hospitality were exceptional.

La chambre manque beaucoup d’hygiène, le sol n’est pas nettoyé, les serviettes et linge puant.

Yes

Great place

Great location, the room was very spacious and clean. Staff was courteous! I could not recommend it more!

Oda ferah ve oldukca rahattı ancak konum olarak memnun kalmadım

The stay are friendly and do their best in communication with guest

Bel hôtel avec beaucoup de charme, même si certaines parties mériteraient une petite rénovation, notamment la douche et la moquette sous les lits qui donnent une impression un peu vieillotte. L’ensemble reste néanmoins propre et agréable. Le personnel est particulièrement compétent, disponible et attentif, ce qui contribue largement à rendre le séjour plaisant.

The area is great and staff are professional they responded quickly to my message online in the app

All

I keep returning to Mövenpick Hotel du Lac Tunis for both business and weekend getaways. The people there make the difference - friendly, professional, and consistently welcoming.

Nice hotel located in a nice location.

Je déplore ici le fait que malgré un prix très élevé mais dans la gamme 5 étoiles, nous avons été traité avec suspicion (pourquoi ? Nos origines peut-être ?) mais surtout que la qualité de service à laquelle nous sommes censés prétendre fut malheureusement totalement absente… Autre précision : malgré les remarques le jour du départ: la responsable de la réception feint ne rien entendre en cherchant si ce n’est à minimiser l’impact de notre mauvaise expérience, limite à nous démentir.. Pathétique :/